From: Fabian Keil Date: Tue, 30 Oct 2007 17:39:21 +0000 (+0000) Subject: Mention that the mailing lists are moderated now, X-Git-Tag: v_3_0_7~110 X-Git-Url: http://www.privoxy.org/gitweb/@default-cgi@/faq/%22https:/@default-cgi@show-url-info?a=commitdiff_plain;h=249ba07cbd558908f4a012931c8bc4814c2186d1;p=privoxy.git Mention that the mailing lists are moderated now, that it makes sense to at least provide a nickname when filing a PR and note a bunch of other things once could do before filing a duplicate. --- diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml index 99192fc3..f86c29f7 100644 --- a/doc/source/contacting.sgml +++ b/doc/source/contacting.sgml @@ -3,9 +3,9 @@ Purpose : Entity included in other project documents. - $Id: contacting.sgml,v 2.9 2006/09/22 13:30:57 fabiankeil Exp $ + $Id: contacting.sgml,v 2.10 2006/11/14 01:57:46 hal9 Exp $ - Copyright (C) 2001 - 2006 Privoxy Developers http://privoxy.org + Copyright (C) 2001 - 2007 Privoxy Developers http://www.privoxy.org/ See LICENSE. ====================================================================== @@ -47,6 +47,21 @@ mailing list, where the developers also hang around. + + Note that the Privoxy mailing lists are moderated. Posts from unsubscribed + addresses have to be accepted manually by a moderator. This may cause a + delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally + discarded as spam. + + + + If you aren't subscribed, you should therefore spend a few seconds + to come up with a proper subject. Additionally you should make it clear + that you want to get CC'd. Otherwise some responses will be directed to + the mailing list only, and you won't see them. + + Reporting Problems @@ -95,8 +110,7 @@ Reporting Bugs - Please report all bugs only through our - bug tracker: + Please report all bugs through our bug tracker: http://sourceforge.net/tracker/?group_id=11118&atid=111118. @@ -108,21 +122,27 @@ original report that might help to solve the issue. - + Please try to verify that it is a Privoxy bug, - and not a browser or site bug first. If unsure, + and not a browser or site bug or documented behaviour that just happens + to be different than what you expected. If unsure, try toggling off Privoxy, and see if the problem persists. + + + If you are using your own custom configuration, please try the stock configs to see if the problem is configuration related. + If you're having problems with a feature that is disabled by default, + please ask around on the mailing list if others can reproduce the problem. - If not using the latest version, the bug may have been found + If you aren't using the latest Privoxy version, the bug may have been found and fixed in the meantime. We would appreciate if you could take the time to upgrade to the latest version (or even the latest CVS snapshot) and verify - your bug. + that your bug still exists. Please be sure to provide the following information: @@ -132,7 +152,7 @@ Please be sure to provide the following information: - The exact Privoxy version of the proxy software + The exact Privoxy version you are using (if you got the source from CVS, please also provide the source code revisions as shown in http://config.privoxy.org/show-version). @@ -143,7 +163,8 @@ Please be sure to provide the following information: The operating system and versions you run Privoxy on, (e.g. Windows XP SP2), if you are using a Unix flavor, - sending the output of uname -a should do. + sending the output of uname -a should do, + in case of GNU/Linux, please also name the distribution. @@ -164,16 +185,16 @@ Please be sure to provide the following information: Whether your version of Privoxy is one supplied - by the developers of Privoxy via SourceForge, - or somewhere else. + by the Privoxy developers via SourceForge, + or if you got your copy somewhere else. Whether you are using Privoxy in tandem with - another proxy such as Tor. If so, please try - disabling the other proxy. + another proxy such as Tor. If so, please + temporary disable the other proxy to see if the symptoms change. @@ -192,15 +213,23 @@ Please be sure to provide the following information: - - - Please provide your SF login, or email address, in case we - need to contact you. - - - + + + You don't have to tell us your actual name when filing a problem + report, but please use a nickname so we can differentiate between + your messages and the ones entered by other "anonymous" users that + may respond to your request if they have the same problem or already + found a solution. + + + + Please also check the status of your request a few days after submitting + it, as we may request additional information. If you use a SF id, + you should automatically get a mail when someone responds to your request. + + The appendix of the Privoxy User Manual also has helpful information