We value your feedback. However, to provide you with the best support, please - note: + + +
+We value your feedback. In fact, we rely on it to improve Privoxy and its configuration. However, please note + the following hints, so we can provide you with the best support.
+A lot of support requests don't contain enough information and can't + be solved without a lot of back and forth which causes unnecessary + delays. Reading this section should help to prevent that.
+Before contacting us to report a problem, please try to verify that + it is a Privoxy problem, and not a + browser or site problem or documented behaviour that just happens to be + different than what you expected. If unsure, try toggling + off Privoxy, and see if the + problem persists.
+If you are using your own custom configuration, please try the + default configuration to see if the problem is configuration related. + If you're having problems with a feature that is disabled by default, + please ask around on the mailing list if others can reproduce the + problem.
+If you aren't using the latest Privoxy version, the problem may have + been found and fixed in the meantime. We would appreciate if you could + take the time to upgrade to the latest version and verify that the problem + still exists.
+Please be sure to provide the following information when reporting + problems or requesting support:
+The exact Privoxy version you + are using.
+The operating system and versions you run Privoxy on, e.g. Windows XP SP2.
+The name, platform, and version of the browser you were using (e.g. Internet Explorer v5.5 for Mac).
+The URL where the problem occurred, or some way for us to + duplicate the problem (e.g. http://somesite.example.com/?somethingelse=123).
+Whether your version of Privoxy + is one supplied by the Privoxy + developers via SourceForge, or if you got your copy somewhere + else.
+Whether you are using Privoxy + together with another proxy such as Tor. If so, please temporary disable the other + proxy to see if the symptoms change.
+Whether you are using a personal firewall product. If so, does + Privoxy work without it?
+Any other pertinent information to help identify the problem + such as config or log file excerpts (yes, you should have log file + entries for each action taken). To get a meaningful logfile, please + make sure that the logfile directive is being used and the following + debug + options are enabled (all of them):
+
+ debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.
-
Use the Sourceforge Support Forum to get help:
-
- http://sourceforge.net/tracker/?group_id=11118&atid=211118
-
Submit bugs only through our Sourceforge Bug Forum:
-
- http://sourceforge.net/tracker/?group_id=11118&atid=111118.
-
Make sure that the bug has not already been submitted. Please try to - verify that it is a Privoxy bug, and not a - browser or site bug first. If you are using your own custom configuration, - please try the stock configs to see if the problem is a configuration - related bug. And if not using the latest development snapshot, please try - the latest one. Or even better, CVS sources. Please be sure to include the - Privoxy/Junkbuster - version, platform, browser, any pertinent log data, any other relevant - details (please be specific) and, if possible, some way to reproduce the - bug. -
Submit feature requests only through our Sourceforge feature request
- forum:
-
- http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse.
-
We will soon have an automated way to submit advertisements, incorrectly
-blocked images, popups and the like. Check back.
-
For any other issues, feel free to use the mailing lists:
-
- http://sourceforge.net/mail/?group_id=11118.
-
Anyone interested in actively participating in development and related - discussions can also join the appropriate mailing list. Archives are - available too. -
If you are having trouble with a filter, please additionally + enable
++ debug 64 # debug regular expression filters
If + you suspect that Privoxy interprets the request or the response + incorrectly, please enable ++ debug 32768 # log all data read from the network
+It's easy for us to ignore log messages that aren't relevant but + missing log messages may make it impossible to investigate a + problem. If you aren't sure which of the debug directives are + relevant, please just enable all of them and let us worry about + it.
+Note that Privoxy log files may contain sensitive information so + please don't submit any logfiles you didn't read first. You can + mask sensitive information as long as it's clear that you removed + something.
+ + +You don't have to tell us your actual name when filing a problem + report, but if you don't, please use a nickname so we can differentiate + between your messages and the ones entered by other "anonymous" users + that may respond to your request if they have the same problem or + already found a solution. Note that due to spam the trackers may not + always allow to post without being logged into SourceForge. If that's + the case, you are still free to create a login that isn't directly + linked to your name, though.
+Please also check the status of your request a few days after + submitting it, as we may request additional information. If you use a + SF id, you should automatically get a mail when someone responds to + your request. Please don't bother to add an email address when using + the tracker. If you prefer to communicate through email, just use one + of the mailing lists directly.
+If you are new to reporting problems, you might be interested in + How to Report Bugs Effectively.
+The appendix of the Privoxy User Manual also has helpful + information on understanding actions, and + action debugging.
+All users are welcome to discuss their issues on the users mailing list, where the developers also hang + around.
+Please don't send private support requests to individual Privoxy + developers, either use the mailing lists or the support trackers.
+If you have to contact a Privoxy developer directly for other + reasons, please send a real mail and do not bother with SourceForge's + messaging system. Answers to SourceForge messages are usually bounced + by SourceForge's mail server in which case the developer wasted time + writing a response you don't get. From your point of view it will look + like your message has been completely ignored, so this is frustrating + for all parties involved.
+Note that the Privoxy mailing lists are moderated. Posts from + unsubscribed addresses have to be accepted manually by a moderator. + This may cause a delay of several days and if you use a subject that + doesn't clearly mention Privoxy or one of its features, your message + may be accidentally discarded as spam.
+If you aren't subscribed, you should therefore spend a few seconds + to come up with a proper subject. Additionally you should make it clear + that you want to get CC'd. Otherwise some responses will be directed to + the mailing list only, and you won't see them.
+"Problems" for our purposes, come in two + forms:
+Configuration issues, such as ads that slip through, or sites + that don't function properly due to one Privoxy "action" or + another being turned "on".
+"Bugs" in the programming code that + makes up Privoxy, such as that + might cause a crash. Documentation issues, for example spelling + errors and unclear descriptions, are bugs, too.
+Please send feedback on ads that slipped through, innocent images + that were blocked, sites that don't work properly, and other + configuration related problem of default.action file, to https://sourceforge.net/tracker/?group_id=11118&atid=460288, + the Actions File Tracker.
+Before reporting bugs, please make sure that the bug has + not already been + submitted and observe the additional hints at the top of + the submit form. If already submitted, please feel free + to add any info to the original report that might help to solve the + issue.
+If you discovered a security problem or merely suspect that a bug + might be a security issue, please mail Fabian Keil + <fk@fabiankeil.de> (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 + E850 6918 2291 8BA2 371C).
+Usually you should get a response within a day, otherwise it's + likely that either your mail or the response didn't make it. If that + happens, please mail to the developer list to request a status + update.
+If you prefer to communicate through email, instead of using a web + interface, feel free to use one of the mailing lists. To discuss issues + that haven't been completely diagnosed yet, please use the Privoxy + users list. Technically interested users and people who wish to + contribute to the project are always welcome on the developers list. + You can find an overview of all Privoxy-related mailing lists, including list + archives, at: https://lists.privoxy.org/mailman/listinfo. The lists + hosted on privoxy.org have been created in 2016, the previously-used + lists hosted at SourceForge are deprecated but the archives may still + be useful: https://sourceforge.net/mail/?group_id=11118.
+The SourceForge support trackers may be used as well, but + have various technical problems that are unlikely to be fixed anytime + soon. If you don't get a timely response, please try the mailing list + as well.
+