<META NAME="GENERATOR" -CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+ -"><LINK +CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK REL="HOME" -TITLE="Privoxy 3.0.5 User Manual" +TITLE="Privoxy 3.0.10 User Manual" HREF="index.html"><LINK REL="PREVIOUS" TITLE="Privoxy's Template Files" @@ -18,7 +18,10 @@ TITLE="Privoxy Copyright, License and History" HREF="copyright.html"><LINK REL="STYLESHEET" TYPE="text/css" -HREF="../p_doc.css"> +HREF="../p_doc.css"><META +HTTP-EQUIV="Content-Type" +CONTENT="text/html; +charset=ISO-8859-1"> <LINK REL="STYLESHEET" TYPE="text/css" HREF="p_doc.css"> </head ><BODY @@ -40,7 +43,7 @@ CELLSPACING="0" ><TH COLSPAN="3" ALIGN="center" ->Privoxy 3.0.5 User Manual</TH +>Privoxy 3.0.10 User Manual</TH ></TR ><TR ><TD @@ -77,9 +80,9 @@ CLASS="SECT1" CLASS="SECT1" ><A NAME="CONTACT" -></A >11. Contacting the Developers, Bug Reporting and Feature -Requests</H1 +Requests</A +></H1 ><P > We value your feedback. In fact, we rely on it to improve <SPAN @@ -94,18 +97,18 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="CONTACT-SUPPORT" -></A ->11.1. Get Support</H2 +>11.1. Get Support</A +></H2 ><P > For casual users, our <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" TARGET="_top" >support forum at SourceForge</A > is probably best suited: <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" TARGET="_top" >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A ></P @@ -116,6 +119,20 @@ TARGET="_top" >users mailing list</A >, where the developers also hang around.</P +><P +> Please don't sent private support requests to individual Privoxy + developers, either use the mailing lists or the support trackers.</P +><P +> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed + addresses have to be accepted manually by a moderator. This may cause a + delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally + discarded as spam.</P +><P +> If you aren't subscribed, you should therefore spend a few seconds + to come up with a proper subject. Additionally you should make it clear + that you want to get CC'd. Otherwise some responses will be directed to + the mailing list only, and you won't see them.</P ></DIV ><DIV CLASS="SECT2" @@ -123,8 +140,8 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="REPORTING" -></A ->11.2. Reporting Problems</H2 +>11.2. Reporting Problems</A +></H2 ><P ><SPAN CLASS="QUOTE" @@ -168,8 +185,8 @@ CLASS="SECT3" CLASS="SECT3" ><A NAME="CONTACT-ADS" -></A ->11.2.1. Reporting Ads or Other Configuration Problems</H3 +>11.2.1. Reporting Ads or Other Configuration Problems</A +></H3 ><P > Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work properly, and other configuration related problem of @@ -178,7 +195,7 @@ CLASS="FILENAME" >default.action</TT > file, to <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288" TARGET="_top" > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A >, @@ -210,19 +227,12 @@ CLASS="SECT3" CLASS="SECT3" ><A NAME="CONTACT-BUGS" -></A ->11.2.2. Reporting Bugs</H3 +>11.2.2. Reporting Bugs</A +></H3 ><P -> Please report all bugs <SPAN -CLASS="emphasis" -><I -CLASS="EMPHASIS" ->only</I -></SPAN -> through our - bug tracker: +> Please report all bugs through our bug tracker: <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118" TARGET="_top" >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A >. </P @@ -235,32 +245,35 @@ CLASS="EMPHASIS" ></SPAN > and observe the additional hints at the top of the <A -HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118" +HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118" TARGET="_top" >submit form</A >. If already submitted, please feel free to add any info to the - original report that might help solve the issue.</P + original report that might help to solve the issue.</P ><P -> - Please try to verify that it is a <SPAN +> Please try to verify that it is a <SPAN CLASS="APPLICATION" >Privoxy</SPAN > bug, - and not a browser or site bug first. If unsure, + and not a browser or site bug or documented behaviour that just happens + to be different than what you expected. If unsure, try <A -HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());" +HREF="http://config.privoxy.org/toggle?set=disable" TARGET="_top" >toggling off</A > <SPAN CLASS="APPLICATION" >Privoxy</SPAN ->, and see if the problem persists. - If you are using your own custom configuration, please try - the stock configs to see if the problem is configuration related.</P +>, and see if the problem persists.</P +><P +> If you are using your own custom configuration, please try + the stock configs to see if the problem is configuration related. + If you're having problems with a feature that is disabled by default, + please ask around on the mailing list if others can reproduce the problem.</P ><P -> If not using the latest version, the bug may have been found +> If you aren't using the latest Privoxy version, the bug may have been found and fixed in the meantime. We would appreciate if you could take the time to <A HREF="http://www.privoxy.org/user-manual/installation.html" @@ -268,7 +281,7 @@ TARGET="_top" >upgrade to the latest version</A > (or even the latest CVS snapshot) and verify - your bug.</P + that your bug still exists.</P ><P >Please be sure to provide the following information:</P ><P @@ -280,8 +293,13 @@ TARGET="_top" > The exact <SPAN CLASS="APPLICATION" >Privoxy</SPAN -> version of the proxy software -(if you got the source from CVS, please also give the date). +> version you are using + (if you got the source from CVS, please also provide the source code revisions + as shown in <A +HREF="http://config.privoxy.org/show-version" +TARGET="_top" +>http://config.privoxy.org/show-version</A +>). </P ></LI ><LI @@ -293,8 +311,13 @@ CLASS="APPLICATION" > on, (e.g. <SPAN CLASS="APPLICATION" >Windows - XP</SPAN ->). + XP SP2</SPAN +>), if you are using a Unix flavor, + sending the output of <SPAN +CLASS="QUOTE" +>"uname -a"</SPAN +> should do, + in case of GNU/Linux, please also name the distribution. </P ></LI ><LI @@ -314,7 +337,7 @@ CLASS="APPLICATION" > The URL where the problem occurred, or some way for us to duplicate the problem (e.g. <TT CLASS="LITERAL" ->http://somesite.example.com?somethingelse=123</TT +>http://somesite.example.com/?somethingelse=123</TT >). </P ></LI @@ -324,11 +347,11 @@ CLASS="LITERAL" CLASS="APPLICATION" >Privoxy</SPAN > is one supplied - by the developers of <SPAN + by the <SPAN CLASS="APPLICATION" >Privoxy</SPAN -> via SourceForge, - or somewhere else. +> developers via SourceForge, + or if you got your copy somewhere else. </P ></LI ><LI @@ -339,9 +362,9 @@ CLASS="APPLICATION" > in tandem with another proxy such as <SPAN CLASS="APPLICATION" ->TOR</SPAN ->. If so, please try - disabling the other proxy. +>Tor</SPAN +>. If so, please + temporary disable the other proxy to see if the symptoms change. </P ></LI ><LI @@ -360,21 +383,19 @@ CLASS="APPLICATION" action taken). </P ></LI -><LI -><P -> <SPAN -CLASS="emphasis" -><I -CLASS="EMPHASIS" ->Please provide your SF login, or email address</I -></SPAN ->, in case we - need to contact you. - </P -></LI ></UL ></P ><P +> You don't have to tell us your actual name when filing a problem + report, but please use a nickname so we can differentiate between + your messages and the ones entered by other "anonymous" users that + may respond to your request if they have the same problem or already + found a solution.</P +><P +> Please also check the status of your request a few days after submitting + it, as we may request additional information. If you use a SF id, + you should automatically get a mail when someone responds to your request.</P +><P > The <A HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT" TARGET="_top" @@ -396,13 +417,13 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="CONTACT-FEATURE" -></A ->11.3. Request New Features</H2 +>11.3. Request New Features</A +></H2 ><P > You are welcome to submit ideas on new features or other proposals for improvement through our feature request tracker at <A -HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118" +HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118" TARGET="_top" >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A >.</P @@ -413,8 +434,8 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="CONTACT-OTHER" -></A ->11.4. Other</H2 +>11.4. Other</A +></H2 ><P >For any other issues, feel free to use the mailing lists. Technically interested users and people who wish to contribute to the project are also welcome on the developers list!

X-Git-Url: http://www.privoxy.org/gitweb/?p=privoxy.git;a=blobdiff_plain;f=doc%2Fwebserver%2Fuser-manual%2Fcontact.html;h=7a49e2f696a701186afc5477c342b4b3c2fc7800;hp=8e2c545a39eb1bc84fc7eedd9d0b891ddd472d1e;hb=18e25b02853818f5d1e34ce3c999f5e3a43f6b9d;hpb=ae6beecce49ef10b169c4b843580985430bc698b diff --git a/doc/webserver/user-manual/contact.html b/doc/webserver/user-manual/contact.html index 8e2c545a..7a49e2f6 100644 --- a/doc/webserver/user-manual/contact.html +++ b/doc/webserver/user-manual/contact.html @@ -1,3 +1,4 @@ + <META NAME="GENERATOR" -CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+ -"><LINK +CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK REL="HOME" -TITLE="Privoxy 3.0.5 User Manual" +TITLE="Privoxy 3.0.10 User Manual" HREF="index.html"><LINK REL="PREVIOUS" TITLE="Privoxy's Template Files" @@ -18,7 +18,10 @@ TITLE="Privoxy Copyright, License and History" HREF="copyright.html"><LINK REL="STYLESHEET" TYPE="text/css" -HREF="../p_doc.css"> +HREF="../p_doc.css"><META +HTTP-EQUIV="Content-Type" +CONTENT="text/html; +charset=ISO-8859-1"> <LINK REL="STYLESHEET" TYPE="text/css" HREF="p_doc.css"> </head ><BODY @@ -40,7 +43,7 @@ CELLSPACING="0" ><TH COLSPAN="3" ALIGN="center" ->Privoxy 3.0.5 User Manual</TH +>Privoxy 3.0.10 User Manual</TH ></TR ><TR ><TD @@ -77,9 +80,9 @@ CLASS="SECT1" CLASS="SECT1" ><A NAME="CONTACT" -></A >11. Contacting the Developers, Bug Reporting and Feature -Requests</H1 +Requests</A +></H1 ><P > We value your feedback. In fact, we rely on it to improve <SPAN @@ -94,18 +97,18 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="CONTACT-SUPPORT" -></A ->11.1. Get Support</H2 +>11.1. Get Support</A +></H2 ><P > For casual users, our <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" TARGET="_top" >support forum at SourceForge</A > is probably best suited: <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118" TARGET="_top" >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A ></P @@ -116,6 +119,20 @@ TARGET="_top" >users mailing list</A >, where the developers also hang around.</P +><P +> Please don't sent private support requests to individual Privoxy + developers, either use the mailing lists or the support trackers.</P +><P +> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed + addresses have to be accepted manually by a moderator. This may cause a + delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally + discarded as spam.</P +><P +> If you aren't subscribed, you should therefore spend a few seconds + to come up with a proper subject. Additionally you should make it clear + that you want to get CC'd. Otherwise some responses will be directed to + the mailing list only, and you won't see them.</P ></DIV ><DIV CLASS="SECT2" @@ -123,8 +140,8 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="REPORTING" -></A ->11.2. Reporting Problems</H2 +>11.2. Reporting Problems</A +></H2 ><P ><SPAN CLASS="QUOTE" @@ -168,8 +185,8 @@ CLASS="SECT3" CLASS="SECT3" ><A NAME="CONTACT-ADS" -></A ->11.2.1. Reporting Ads or Other Configuration Problems</H3 +>11.2.1. Reporting Ads or Other Configuration Problems</A +></H3 ><P > Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work properly, and other configuration related problem of @@ -178,7 +195,7 @@ CLASS="FILENAME" >default.action</TT > file, to <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288" TARGET="_top" > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A >, @@ -210,19 +227,12 @@ CLASS="SECT3" CLASS="SECT3" ><A NAME="CONTACT-BUGS" -></A ->11.2.2. Reporting Bugs</H3 +>11.2.2. Reporting Bugs</A +></H3 ><P -> Please report all bugs <SPAN -CLASS="emphasis" -><I -CLASS="EMPHASIS" ->only</I -></SPAN -> through our - bug tracker: +> Please report all bugs through our bug tracker: <A -HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118" +HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118" TARGET="_top" >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A >. </P @@ -235,32 +245,35 @@ CLASS="EMPHASIS" ></SPAN > and observe the additional hints at the top of the <A -HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118" +HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118" TARGET="_top" >submit form</A >. If already submitted, please feel free to add any info to the - original report that might help solve the issue.</P + original report that might help to solve the issue.</P ><P -> - Please try to verify that it is a <SPAN +> Please try to verify that it is a <SPAN CLASS="APPLICATION" >Privoxy</SPAN > bug, - and not a browser or site bug first. If unsure, + and not a browser or site bug or documented behaviour that just happens + to be different than what you expected. If unsure, try <A -HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());" +HREF="http://config.privoxy.org/toggle?set=disable" TARGET="_top" >toggling off</A > <SPAN CLASS="APPLICATION" >Privoxy</SPAN ->, and see if the problem persists. - If you are using your own custom configuration, please try - the stock configs to see if the problem is configuration related.</P +>, and see if the problem persists.</P +><P +> If you are using your own custom configuration, please try + the stock configs to see if the problem is configuration related. + If you're having problems with a feature that is disabled by default, + please ask around on the mailing list if others can reproduce the problem.</P ><P -> If not using the latest version, the bug may have been found +> If you aren't using the latest Privoxy version, the bug may have been found and fixed in the meantime. We would appreciate if you could take the time to <A HREF="http://www.privoxy.org/user-manual/installation.html" @@ -268,7 +281,7 @@ TARGET="_top" >upgrade to the latest version</A > (or even the latest CVS snapshot) and verify - your bug.</P + that your bug still exists.</P ><P >Please be sure to provide the following information:</P ><P @@ -280,8 +293,13 @@ TARGET="_top" > The exact <SPAN CLASS="APPLICATION" >Privoxy</SPAN -> version of the proxy software -(if you got the source from CVS, please also give the date). +> version you are using + (if you got the source from CVS, please also provide the source code revisions + as shown in <A +HREF="http://config.privoxy.org/show-version" +TARGET="_top" +>http://config.privoxy.org/show-version</A +>). </P ></LI ><LI @@ -293,8 +311,13 @@ CLASS="APPLICATION" > on, (e.g. <SPAN CLASS="APPLICATION" >Windows - XP</SPAN ->). + XP SP2</SPAN +>), if you are using a Unix flavor, + sending the output of <SPAN +CLASS="QUOTE" +>"uname -a"</SPAN +> should do, + in case of GNU/Linux, please also name the distribution. </P ></LI ><LI @@ -314,7 +337,7 @@ CLASS="APPLICATION" > The URL where the problem occurred, or some way for us to duplicate the problem (e.g. <TT CLASS="LITERAL" ->http://somesite.example.com?somethingelse=123</TT +>http://somesite.example.com/?somethingelse=123</TT >). </P ></LI @@ -324,11 +347,11 @@ CLASS="LITERAL" CLASS="APPLICATION" >Privoxy</SPAN > is one supplied - by the developers of <SPAN + by the <SPAN CLASS="APPLICATION" >Privoxy</SPAN -> via SourceForge, - or somewhere else. +> developers via SourceForge, + or if you got your copy somewhere else. </P ></LI ><LI @@ -339,9 +362,9 @@ CLASS="APPLICATION" > in tandem with another proxy such as <SPAN CLASS="APPLICATION" ->TOR</SPAN ->. If so, please try - disabling the other proxy. +>Tor</SPAN +>. If so, please + temporary disable the other proxy to see if the symptoms change. </P ></LI ><LI @@ -360,21 +383,19 @@ CLASS="APPLICATION" action taken). </P ></LI -><LI -><P -> <SPAN -CLASS="emphasis" -><I -CLASS="EMPHASIS" ->Please provide your SF login, or email address</I -></SPAN ->, in case we - need to contact you. - </P -></LI ></UL ></P ><P +> You don't have to tell us your actual name when filing a problem + report, but please use a nickname so we can differentiate between + your messages and the ones entered by other "anonymous" users that + may respond to your request if they have the same problem or already + found a solution.</P +><P +> Please also check the status of your request a few days after submitting + it, as we may request additional information. If you use a SF id, + you should automatically get a mail when someone responds to your request.</P +><P > The <A HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT" TARGET="_top" @@ -396,13 +417,13 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="CONTACT-FEATURE" -></A ->11.3. Request New Features</H2 +>11.3. Request New Features</A +></H2 ><P > You are welcome to submit ideas on new features or other proposals for improvement through our feature request tracker at <A -HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118" +HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118" TARGET="_top" >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A >.</P @@ -413,8 +434,8 @@ CLASS="SECT2" CLASS="SECT2" ><A NAME="CONTACT-OTHER" -></A ->11.4. Other</H2 +>11.4. Other</A +></H2 ><P >For any other issues, feel free to use the mailing lists. Technically interested users and people who wish to contribute to the project are also welcome on the developers list!