We value your feedback. However, to provide you with the best support, please - note: + + +
+We value your feedback. In fact, we rely on it to improve Privoxy and its + configuration. However, please note the following hints, so we can provide you with the best support.
+A lot of support requests don't contain enough information and can't be solved without a lot of back and forth + which causes unnecessary delays. Reading this section should help to prevent that.
+Before contacting us to report a problem, please try to verify that it is a Privoxy problem, and not a browser or site problem or documented behaviour that just happens + to be different than what you expected. If unsure, try toggling off Privoxy, and see if the problem persists.
+If you are using your own custom configuration, please try the default configuration to see if the problem is + configuration related. If you're having problems with a feature that is disabled by default, please ask around on + the mailing list if others can reproduce the problem.
+If you aren't using the latest Privoxy version, the problem may have been found and fixed in the meantime. We + would appreciate if you could take the time to upgrade to the latest version and verify that the problem still exists.
+Please be sure to provide the following information when reporting problems or requesting support:
+The exact Privoxy version you are using.
+The operating system and versions you run Privoxy on, e.g. Windows XP SP2.
+The name, platform, and version of the browser you were using (e.g. + Internet Explorer v5.5 for Mac).
+The URL where the problem occurred, or some way for us to duplicate the problem (e.g. http://somesite.example.com/?somethingelse=123).
+Whether your version of Privoxy is one supplied by the Privoxy developers via SourceForge, or if you got your copy somewhere else.
+Whether you are using Privoxy together with another proxy such as + Tor. If so, please temporary disable the other proxy to see if the symptoms + change.
+Whether you are using a personal firewall product. If so, does Privoxy + work without it?
+Any other pertinent information to help identify the problem such as config or log file excerpts (yes, you + should have log file entries for each action taken). To get a meaningful logfile, please make sure that the + logfile directive is being used and the + following debug options are enabled (all of + them):
+
+ debug 1 # Log the destination for each request Privoxy let through.
-
Use the Sourceforge Support Forum to get help:
-
- http://sourceforge.net/tracker/?group_id=11118&atid=211118
-
Submit bugs only through our Sourceforge Bug Forum:
-
- http://sourceforge.net/tracker/?group_id=11118&atid=111118.
-
Make sure that the bug has not already been submitted. Please try to - verify that it is a Privoxy bug, and not a - browser or site bug first. If you are using your own custom configuration, - please try the stock configs to see if the problem is a configuration - related bug. And if not using the latest development snapshot, please try - the latest one. Or even better, CVS sources. Please be sure to include the - Privoxy/Junkbuster - version, platform, browser, any pertinent log data, any other relevant - details (please be specific) and, if possible, some way to reproduce the - bug. -
Submit feature requests only through our Sourceforge feature request forum:
-
- http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse.
-
Submit missed ads and banners, and incorrectly blocked images, popups, etc:
-
- http://p.p/, and select "actions file feedback system"
-
This page can also be reached from many of the internal CGI pages. -
For any other issues, feel free to use the mailing lists:
-
- http://sourceforge.net/mail/?group_id=11118.
-
Anyone interested in actively participating in development and related - discussions can also join the appropriate mailing list. Archives are - available too. -
Ads and banners that are not stopped by Privoxy - can be submitted to the developers by accessing a special page and filling - out the brief, required form. Conversely, you can also report pages, images, - etc. that Privoxy is blocking, but should not. - The form itself does require Internet access.
To do this, point your browser to Privoxy - at http://p.p/, and then select - Actions file feedback system, - near the bottom of the page. Paste in the URL that is the cause of the - unwanted behavior, and follow the prompts. The developers will - try to incorporate your submission into future versions.
New default.actions files will occasionally be made - available based on your feedback. These - will be announced on the - ijbswa-announce - list.
If you are having trouble with a filter, please additionally enable
++ debug 64 # debug regular expression filters
+If you suspect that Privoxy interprets the request or the response incorrectly, please enable
++ debug 32768 # log all data read from the network
+It's easy for us to ignore log messages that aren't relevant but missing log messages may make it + impossible to investigate a problem. If you aren't sure which of the debug directives are relevant, please + just enable all of them and let us worry about it.
+Note that Privoxy log files may contain sensitive information so please don't submit any logfiles you + didn't read first. You can mask sensitive information as long as it's clear that you removed something.
+ + +You don't have to tell us your actual name when filing a problem report, but if you don't, please use a + nickname so we can differentiate between your messages and the ones entered by other "anonymous" users that may + respond to your request if they have the same problem or already found a solution. Note that due to spam the + trackers may not always allow to post without being logged into SourceForge. If that's the case, you are still + free to create a login that isn't directly linked to your name, though.
+Please also check the status of your request a few days after submitting it, as we may request additional + information. If you use a SF id, you should automatically get a mail when someone responds to your request. + Please don't bother to add an email address when using the tracker. If you prefer to communicate through email, + just use one of the mailing lists directly.
+If you are new to reporting problems, you might be interested in How to Report Bugs Effectively.
+The appendix of the + Privoxy User Manual also has helpful information on understanding actions, and + action debugging.
+All users are welcome to discuss their issues on the users mailing list, where the + developers also hang around.
+Please don't send private support requests to individual Privoxy developers, either use the mailing lists or + the support trackers.
+If you have to contact a Privoxy developer directly for other reasons, please send a real mail and do not + bother with SourceForge's messaging system. Answers to SourceForge messages are usually bounced by SourceForge's + mail server in which case the developer wasted time writing a response you don't get. From your point of view it + will look like your message has been completely ignored, so this is frustrating for all parties involved.
+Note that the Privoxy mailing lists are moderated. Posts from unsubscribed addresses have to be accepted + manually by a moderator. This may cause a delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally discarded as spam.
+If you aren't subscribed, you should therefore spend a few seconds to come up with a proper subject. + Additionally you should make it clear that you want to get CC'd. Otherwise some responses will be directed to the + mailing list only, and you won't see them.
+"Problems" for our purposes, come in two forms:
+Configuration issues, such as ads that slip through, or sites that don't function properly due to one + Privoxy "action" or another being turned + "on".
+"Bugs" in the programming code that makes up Privoxy, such as that might cause a crash. Documentation issues, for example spelling + errors and unclear descriptions, are bugs, too.
+Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work + properly, and other configuration related problem of default.action file, to https://sourceforge.net/tracker/?group_id=11118&atid=460288, the Actions File Tracker.
+Before reporting bugs, please make sure that the bug has not + already been submitted and observe the additional hints at the top of the submit form. + If already submitted, please feel free to add any info to the original report that might help to solve the + issue.
+If you discovered a security problem or merely suspect that a bug might be a security issue, please mail + Fabian Keil <fk@fabiankeil.de> (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 + 371C).
+Usually you should get a response within a day, otherwise it's likely that either your mail or the response + didn't make it. If that happens, please mail to the developer list to request a status update.
+If you prefer to communicate through email, instead of using a web interface, feel free to use one of the + mailing lists. To discuss issues that haven't been completely diagnosed yet, please use the Privoxy users list. + Technically interested users and people who wish to contribute to the project are always welcome on the + developers list. You can find an overview of all Privoxy-related mailing lists, + including list archives, at: https://lists.privoxy.org/mailman/listinfo. The lists hosted on privoxy.org have been created in 2016, + the previously-used lists hosted at SourceForge are deprecated but the archives may still be useful: https://sourceforge.net/mail/?group_id=11118.
+The SourceForge + support trackers may be used as well, but have various technical problems that are unlikely to be fixed + anytime soon. If you don't get a timely response, please try the mailing list as well.
+