X-Git-Url: http://www.privoxy.org/gitweb/?p=privoxy.git;a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=98bc8a9ced1748f30463eea3ed2fceafb0cf163c;hp=b55b3511a546d70ffe24387973e54d9f349c2f85;hb=1384db7d3e57bd489472bbc189ecb0749d6811e9;hpb=6956ba51e2d97c18695d2fa5bf5e549ff4f75ca2 diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml index b55b3511..98bc8a9c 100644 --- a/doc/source/contacting.sgml +++ b/doc/source/contacting.sgml @@ -3,14 +3,10 @@ Purpose : Entity included in other project documents. - $Id: contacting.sgml,v 1.10 2002/04/26 12:06:52 swa Exp $ + $Id: contacting.sgml,v 1.15.2.2 2002/07/26 15:21:33 oes Exp $ - Written by and Copyright (C) 2001 the SourceForge - Privoxy team. http://www.privoxy.org/ - - Based on the Internet Junkbuster originally written - by and Copyright (C) 1997 Anonymous Coders and - Junkbusters Corporation. http://www.junkbusters.com + Copyright (C) 2001, 2002 Privoxy Developers + See LICENSE. ====================================================================== This file used for inclusion with other documents only. @@ -23,85 +19,104 @@ README user-manual webserver/index.sgml + announce.sgml --> - + - We value your feedback. However, to provide you with the best support, please - note the following sections. + We value your feedback. In fact, we rely on it to improve + Privoxy and its configuration. + However, please note the following hints, so we can + provide you with the best support: Get Support - - -To get support, use the Sourceforge Support Forum: + + For casual users, our support forum at + SourceForge + is probably best suited: + http://sourceforge.net/tracker/?group_id=11118&atid=211118 + - http://sourceforge.net/tracker/?group_id=11118&atid=211118 - - - + + All users are of course welcome to discuss their issues on the users + mailing list, where the developers also hang around. + -Report bugs - - -To submit bugs, use the Sourceforge Bug Forum: - - http://sourceforge.net/tracker/?group_id=11118&atid=111118. - - - - Make sure that the bug has not already been submitted. Please try to - verify that it is a Privoxy bug, and not a - browser or site bug first. If you are using your own custom configuration, - please try the stock configs to see if the problem is a configuration - related bug. And if not using the latest development snapshot, please try - the latest one. Or even better, CVS sources. Please be sure to include the - Privoxy version, platform, browser, any - pertinent log data, any other relevant details (please be specific) and, - if possible, some way to reproduce the bug. - -Request new features - - -To submit ideas on new features, use the Sourceforge feature request forum: +Report Bugs + + Please report all bugs only through our + bug tracker: + http://sourceforge.net/tracker/?group_id=11118&atid=111118. + + + + Before doing so, please make sure that the bug has not already been submitted + and observe the additional hints at the top of the submit + form. + - . - - + + Please try to verify that it is a Privoxy bug, + and not a browser or site bug first. If unsure, + try toggling + off Privoxy, and see if the problem persists. + The appendix + of the user manual also has helpful information + on action debugging. If you are using your own custom configuration, please try + the stock configs to see if the problem is configuration related. + + + + If not using the latest version, chances are that the bug has been found + and fixed in the meantime. We would appreciate if you could take the time + to upgrade + to the latest version (or even the latest CVS snapshot) and verify + your bug, but this is not required for reporting. + -Report ads or other filter problems - - -You can also send feedback on websites that Privoxy has problems with. Please bookmark -the following link: Privoxy - Submit Filter Feedback. Once you surf to a page with problems, use the -bookmark to send us feedback. We will look into the issue as soon as possible. - - +Request New Features + + You are welcome to submit ideas on new features or other proposals + for improvement through our feature request tracker at + http://sourceforge.net/tracker/?atid=361118&group_id=11118. + + + +Report Ads or Other Actions-Related Problems + + Please send feedback on ads that slipped through, innocent images that were blocked, + and any other problems relating to the default.action file through + our actions feedback mechanism located at + http://www.privoxy.org/actions/. + On this page, you will also find a bookmark which will take you back there from + any troubled site and even pre-fill the form! + + New, improved default.action files will occasionally be made available based on your feedback. These will be announced on the ijbswa-announce - list. + list and available from our the files section of + our project page. Other - - -For any other issues, feel free to use the mailing lists: - - http://sourceforge.net/mail/?group_id=11118. - - - - Anyone interested in actively participating in development and related - discussions can also join the appropriate mailing list. Archives are - available, too. See the page on Sourceforge. - + +For any other issues, feel free to use the mailing lists. Technically interested users +and people who wish to contribute to the project are also welcome on the developers list! +You can find an overview of all Privoxy-related mailing lists, +including list archives, at: +http://sourceforge.net/mail/?group_id=11118. +