X-Git-Url: http://www.privoxy.org/gitweb/?p=privoxy.git;a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=9701dd4579504770914f0a4789e2900723028243;hp=17586f10379bbc12a797fa9f4e2e9f7d4fa32133;hb=6fc97b0bf14ca1086b5aa206699694d7d77bcd89;hpb=ff6773a0a77d4334e11057e440db20b0e2daf985

diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 17586f10..9701dd45 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -3,9 +3,9 @@
 
  Purpose     :  Entity included in other project documents.
                 
- $Id: contacting.sgml,v 2.11 2007/10/30 17:39:21 fabiankeil Exp $
+ $Id: contacting.sgml,v 2.19 2010/11/13 10:06:41 fabiankeil Exp $
 
- Copyright (C) 2001-2007 Privoxy Developers http://www.privoxy.org/
+ Copyright (C) 2001-2010 Privoxy Developers http://www.privoxy.org/
  See LICENSE.
 
  ======================================================================
@@ -47,6 +47,11 @@
  mailing list</ulink>, where the developers also hang around.
 </para>
 
+<para>
+ Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+</para>
+
 <para>
  Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
  addresses have to be accepted manually by a moderator. This may cause a
@@ -209,7 +214,28 @@ Please be sure to provide the following information:
    <para>
     Any other pertinent information to help identify the problem such as config
     or log file excerpts (yes, you should have log file entries for each
-    action taken).
+    action taken). To get a meaningful logfile, please make sure that the
+    <ulink url="../user-manual/config.html#LOGFILE">logfile directive</ulink>
+    is being used and the following <ulink
+    url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled:
+    <literallayout>debug     1 # Log the destination for each request Privoxy let through. See also debug 1024.
+debug     2 # show each connection status
+debug     4 # show I/O status
+debug     8 # show header parsing
+debug   128 # debug redirects
+debug   256 # debug GIF de-animation
+debug   512 # Common Log Format
+debug  1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
+debug  4096 # Startup banner and warnings.
+debug  8192 # Non-fatal errors</literallayout>
+    If you are having trouble with a filter, please additionally enable
+    <literallayout>debug    64 # debug regular expression filters</literallayout>
+    If you using Privoxy 3.0.17 or later and suspect that it interprets the
+    request or the response incorrectly, please enable
+    <literallayout>debug 32768 # log all data read from the network</literallayout>
+    Note that Privoxy log files may contain sensitive information so please don't
+    submit any logfiles you didn't read first. You can mask sensitive information
+    as long as it's clear that you removed something.
    </para>
   </listitem> 
 
@@ -218,16 +244,22 @@ Please be sure to provide the following information:
 
 <para>
  You don't have to tell us your actual name when filing a problem
- report, but please use a nickname so we can differentiate between
- your messages and the ones entered by other "anonymous" users that
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
  may respond to your request if they have the same problem or already
- found a solution.
+ found a solution. Note that due to spam the trackers may not always
+ allow to post without being logged into SourceForge, if that's the
+ case you are still free to create a login that isn't directly linked
+ to your name, though.
 </para>
 
 <para>
  Please also check the status of your request a few days after submitting
  it, as we may request additional information. If you use a SF id,
  you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker,
+ if you prefer to communicate through email, just use one of the mailing
+ lists directly.
 </para>
 
 <para>
@@ -246,10 +278,13 @@ Please be sure to provide the following information:
 </para>
 </sect2>
 
-<sect2 id="contact-other"><title>Other</title>
+<sect2 id="mailing-lists"><title>Mailing Lists</title>
 <para>
-For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
+If you prefer to communicate through email, instead of using a web interface,
+feel free to use one of the mailing lists.
+To discuss issues that haven't been completely diagnosed, please use the Privoxy
+users list. Technically interested users and people who wish to contribute to
+the project are always welcome on the developers list.
 You can find an overview of all <application>Privoxy</application>-related mailing lists,
 including list archives, at:
 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.