X-Git-Url: http://www.privoxy.org/gitweb/?p=privoxy.git;a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=92ac75d883081876963f67d6f7757ff6ac455238;hp=6e97c45f2519a27e996bab7cf62d9b705cba214a;hb=7a99a61ab1a3ce0401821aedcd06eba19a698b2a;hpb=f6c15b49969d1fffda10f873e81c79fb8d9d4588

diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 6e97c45f..92ac75d8 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -3,7 +3,7 @@
 
  Purpose     :  Entity included in other project documents.
 
- $Id: contacting.sgml,v 2.34 2013/01/25 14:25:04 fabiankeil Exp $
+ $Id: contacting.sgml,v 2.40 2014/12/19 12:29:53 fabiankeil Exp $
 
  Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
  See LICENSE.
@@ -196,20 +196,13 @@ debug  8192 # Non-fatal errors</literallayout>
 </sect2>
 <sect2 id="contact-support"><title>Get Support</title>
 <para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
+ All users are welcome to discuss their issues on the <ulink
  url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
  mailing list</ulink>, where the developers also hang around.
 </para>
 
 <para>
- Please don't sent private support requests to individual Privoxy
+ Please don't send private support requests to individual Privoxy
  developers, either use the mailing lists or the support trackers.
 </para>
 
@@ -257,6 +250,8 @@ debug  8192 # Non-fatal errors</literallayout>
    <para>
     <quote>Bugs</quote> in the programming code that makes up
     <application>Privoxy</application>, such as that might cause a crash.
+    Documentation issues, for example spelling errors and unclear descriptions,
+    are bugs, too.
    </para>
   </listitem>
 </itemizedlist>
@@ -272,25 +267,13 @@ debug  8192 # Non-fatal errors</literallayout>
  the Actions File Tracker.
 </para>
 
-<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
 </sect3>
 
 
 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report all bugs through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>.
-</para>
 
 <para>
-  Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+  Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
   and observe the additional hints at the top of the <ulink
   url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
   form</ulink>. If already submitted, please feel free to add any info to the
@@ -299,11 +282,17 @@ debug  8192 # Non-fatal errors</literallayout>
 </sect3>
 </sect2>
 
-<sect2 id="contact-feature"><title>Request New Features</title>
+<sect2 id="security-contact"><title>Reporting security problems</title>
 <para>
- You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- <ulink url="http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118">http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</ulink>.
+ If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil &lt;fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
+</para>
+<para>
+ Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.
 </para>
 </sect2>
 
@@ -319,3 +308,15 @@ including list archives, at:
 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
 </para>
 </sect2>
+
+<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
+<para>
+ The
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">SourceForge support trackers</ulink>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well. While it's hosted at SourceForge as well, it usually
+ works as expected.
+</para>
+
+</sect2>