X-Git-Url: http://www.privoxy.org/gitweb/?p=privoxy.git;a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=6e97c45f2519a27e996bab7cf62d9b705cba214a;hp=aa104280e06e167f6eb9e3abf46408948400330f;hb=f6c15b49969d1fffda10f873e81c79fb8d9d4588;hpb=3e4f2de11fd7c50710001810dbd4823add0546f8 diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml index aa104280..6e97c45f 100644 --- a/doc/source/contacting.sgml +++ b/doc/source/contacting.sgml @@ -2,10 +2,10 @@ File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $ Purpose : Entity included in other project documents. - - $Id: contacting.sgml,v 2.4 2006/08/27 15:04:14 hal9 Exp $ - Copyright (C) 2001 - 2006 Privoxy Developers + $Id: contacting.sgml,v 2.34 2013/01/25 14:25:04 fabiankeil Exp $ + + Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/ See LICENSE. ====================================================================== @@ -29,125 +29,62 @@ We value your feedback. In fact, we rely on it to improve Privoxy and its configuration. - However, please note the following hints, so we can - provide you with the best support: - - -Get Support - - For casual users, our - support forum at SourceForge - is probably best suited: - http://sourceforge.net/tracker/?group_id=11118&atid=211118 - - - - All users are of course welcome to discuss their issues on the users - mailing list, where the developers also hang around. + However, please note the following hints, so we can + provide you with the best support. - - -Reporting Problems - -Problems for our purposes, come in two forms: - - - - - - Configuration issues, such as ads that slip through, or sites that - don't function properly due to one Privoxy - action or another being turned on. - - - - - - Bugs in the programming code that makes up - Privoxy, such as that might cause a crash. - - - - - -Reporting Ads or Other Configuration Problems - - Please send feedback on ads that slipped through, innocent images that were - blocked, sites that don't work properly, and other configuration related problem of - default.action file, to the - - http://sourceforge.net/tracker/?group_id=11118&atid=460288, - the Actions File Tracker. - - +Please provide sufficient information - New, improved default.action files may occasionally be made - available based on your feedback. These will be announced on the ijbswa-announce - list and available from our the files section of - our project page. + A lot of support requests don't contain enough information and can't + be solved without a lot of back and forth which causes unnecessary + delays. Reading this section should help to prevent that. - - - -Reporting Bugs - Please report all bugs only through our - bug tracker: - http://sourceforge.net/tracker/?group_id=11118&atid=111118. + Before contacting us to report a problem, please try to verify that it is a + Privoxy problem, and not a browser or site problem + or documented behaviour that just happens to be different than what you expected. + If unsure, + try toggling + off Privoxy, and see if the problem persists. - Before doing so, please make sure that the bug has not already been submitted - and observe the additional hints at the top of the submit - form. If already submitted, please feel free to add any info to the - original report that might help solve the issue. - - - - Please try to verify that it is a Privoxy bug, - and not a browser or site bug first. If unsure, - try toggling - off Privoxy, and see if the problem persists. - If you are using your own custom configuration, please try - the stock configs to see if the problem is configuration related. + If you are using your own custom configuration, please try the default + configuration to see if the problem is configuration related. + If you're having problems with a feature that is disabled by default, + please ask around on the mailing list if others can reproduce the problem. - If not using the latest version, the bug may have been found + If you aren't using the latest Privoxy version, the problem may have been found and fixed in the meantime. We would appreciate if you could take the time to upgrade - to the latest version (or even the latest CVS snapshot) and verify - your bug. + to the latest version and verify that the problem still exists. -Please be sure to provide the following information: + Please be sure to provide the following information when reporting problems + or requesting support: - The exact Privoxy version of the proxy software -(if you got the source from CVS, please also give the date). + The exact Privoxy version you are using. - + - The operating system and verions you run - Privoxy on, (e.g. Windows - XP). + The operating system and versions you run + Privoxy on, e.g. Windows + XP SP2. - + - The name, platform, and version of the browser + The name, platform, and version of the browser you were using (e.g. Internet Explorer v5.5 for Mac). @@ -155,54 +92,209 @@ Please be sure to provide the following information: The URL where the problem occurred, or some way for us to duplicate the - problem (e.g. http://somesite.example.com?somethingelse=123). + problem (e.g. http://somesite.example.com/?somethingelse=123). - + Whether your version of Privoxy is one supplied - by the developers of Privoxy via SourceForge, - or somewhere else. + by the Privoxy developers via SourceForge, + or if you got your copy somewhere else. - + - Whether you are using Privoxy in tandem with - another proxy such as TOR. If so, please try - disabling the other proxy. + Whether you are using Privoxy together with + another proxy such as Tor. If so, please + temporary disable the other proxy to see if the symptoms change. - + - Whether you are using a personal firewall product. If so, does + Whether you are using a personal firewall product. If so, does Privoxy work without it? - + Any other pertinent information to help identify the problem such as config or log file excerpts (yes, you should have log file entries for each - action taken). + action taken). To get a meaningful logfile, please make sure that the + logfile directive + is being used and the following debug options are enabled + (all of them): + debug 1 # Log the destination for each request Privoxy let through. See also debug 1024. +debug 2 # show each connection status +debug 4 # show I/O status +debug 8 # show header parsing +debug 128 # debug redirects +debug 256 # debug GIF de-animation +debug 512 # Common Log Format +debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why. +debug 4096 # Startup banner and warnings. +debug 8192 # Non-fatal errors - + + If you are having trouble with a filter, please additionally enable + debug 64 # debug regular expression filters + If you are using Privoxy 3.0.17 or later and suspect that it interprets the + request or the response incorrectly, please enable + debug 32768 # log all data read from the network + + + It's easy for us to ignore log messages that aren't relevant but missing + log messages may make it impossible to investigate a problem. If you aren't + sure which of the debug directives are relevant, please just enable all of them + and let us worry about it. + + + Note that Privoxy log files may contain sensitive information so please don't + submit any logfiles you didn't read first. You can mask sensitive information + as long as it's clear that you removed something. + + + + + + + + You don't have to tell us your actual name when filing a problem + report, but if you don't, please use a nickname so we can differentiate + between your messages and the ones entered by other "anonymous" users that + may respond to your request if they have the same problem or already + found a solution. Note that due to spam the trackers may not always + allow to post without being logged into SourceForge. If that's the + case, you are still free to create a login that isn't directly linked + to your name, though. + + + + Please also check the status of your request a few days after submitting + it, as we may request additional information. If you use a SF id, + you should automatically get a mail when someone responds to your request. + Please don't bother to add an email address when using the tracker. + If you prefer to communicate through email, just use one of the mailing + lists directly. + + + + If you are new to reporting problems, you might be interested in + How to Report Bugs Effectively. + + + + The appendix + of the Privoxy User Manual also has helpful information + on understanding actions, and action debugging. + + +Get Support + + For casual users, our + support forum at SourceForge + is probably best suited: + http://sourceforge.net/tracker/?group_id=11118&atid=211118 + + + + All users are of course welcome to discuss their issues on the users + mailing list, where the developers also hang around. + + + + Please don't sent private support requests to individual Privoxy + developers, either use the mailing lists or the support trackers. + + + + If you have to contact a Privoxy developer directly for other reasons, + please send a real mail and do not bother with SourceForge's messaging + system. Answers to SourceForge messages are usually bounced by SourceForge's + mail server in which case the developer wasted time writing a response you + don't get. From your point of view it will look like your message has + been completely ignored, so this is frustrating for all parties involved. + + + + Note that the Privoxy mailing lists are moderated. Posts from unsubscribed + addresses have to be accepted manually by a moderator. This may cause a + delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally + discarded as spam. + + + + If you aren't subscribed, you should therefore spend a few seconds + to come up with a proper subject. Additionally you should make it clear + that you want to get CC'd. Otherwise some responses will be directed to + the mailing list only, and you won't see them. + + + + +Reporting Problems + +Problems for our purposes, come in two forms: + + - Please provide your SF login, or email address, in case we - need to contact you. + Configuration issues, such as ads that slip through, or sites that + don't function properly due to one Privoxy + action or another being turned on. - + + + + Bugs in the programming code that makes up + Privoxy, such as that might cause a crash. + + + + +Reporting Ads or Other Configuration Problems + + Please send feedback on ads that slipped through, innocent images that were + blocked, sites that don't work properly, and other configuration related problem of + default.action file, to + + http://sourceforge.net/tracker/?group_id=11118&atid=460288, + the Actions File Tracker. + + + + New, improved default.action files may occasionally be made + available based on your feedback. These will be announced on the ijbswa-announce + list and available from our the files section of + our project page. + + + +Reporting Bugs - The appendix - of the user manual also has helpful information - on understanding actions, and action debugging. + Please report all bugs through our bug tracker: + http://sourceforge.net/tracker/?group_id=11118&atid=111118. + + + + Before doing so, please make sure that the bug has not already been submitted + and observe the additional hints at the top of the submit + form. If already submitted, please feel free to add any info to the + original report that might help to solve the issue. @@ -215,10 +307,13 @@ Please be sure to provide the following information: -Other +Mailing Lists -For any other issues, feel free to use the mailing lists. Technically interested users -and people who wish to contribute to the project are also welcome on the developers list! +If you prefer to communicate through email, instead of using a web interface, +feel free to use one of the mailing lists. +To discuss issues that haven't been completely diagnosed yet, please use the Privoxy +users list. Technically interested users and people who wish to contribute to +the project are always welcome on the developers list. You can find an overview of all Privoxy-related mailing lists, including list archives, at: http://sourceforge.net/mail/?group_id=11118.