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->Privoxy 3.0.4 User Manual</TH
+>Privoxy 3.0.17 User Manual</TH
></TR
><TR
><TD
CLASS="SECT1"
><A
NAME="CONTACT"
-></A
>11. Contacting the Developers, Bug Reporting and Feature
-Requests</H1
+Requests</A
+></H1
><P
> We value your feedback. In fact, we rely on it to improve
<SPAN
CLASS="SECT2"
><A
NAME="CONTACT-SUPPORT"
-></A
->11.1. Get Support</H2
+>11.1. Get Support</A
+></H2
><P
> For casual users, our
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>support forum at SourceForge</A
>
is probably best suited:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
></P
>users
mailing list</A
>, where the developers also hang around.</P
+><P
+> Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="REPORTING"
-></A
->11.2. Reporting Problems</H2
+>11.2. Reporting Problems</A
+></H2
><P
><SPAN
CLASS="QUOTE"
CLASS="SECT3"
><A
NAME="CONTACT-ADS"
-></A
->11.2.1. Reporting Ads or Other Configuration Problems</H3
+>11.2.1. Reporting Ads or Other Configuration Problems</A
+></H3
><P
> Please send feedback on ads that slipped through, innocent images that were
blocked, sites that don't work properly, and other configuration related problem of
>default.action</TT
> file, to
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
TARGET="_top"
> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
>,
CLASS="SECT3"
><A
NAME="CONTACT-BUGS"
-></A
->11.2.2. Reporting Bugs</H3
+>11.2.2. Reporting Bugs</A
+></H3
><P
-> Please report all bugs <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->only</I
-></SPAN
-> through our
- bug tracker:
+> Please report all bugs through our bug tracker:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
></SPAN
>
and observe the additional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
>. If already submitted, please feel free to add any info to the
- original report that might help solve the issue.</P
+ original report that might help to solve the issue.</P
><P
->
- Please try to verify that it is a <SPAN
+> Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> bug,
- and not a browser or site bug first. If unsure,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
try <A
-HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
+HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
>toggling
off</A
> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->, and see if the problem persists.
- If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
+>, and see if the problem persists.</P
+><P
+> If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
><P
-> If not using the latest version, the bug may have been found
+> If you aren't using the latest Privoxy version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug.</P
+ that your bug still exists.</P
><P
>Please be sure to provide the following information:</P
><P
> The exact <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> version of the proxy software
-(if you got the source from CVS, please also give the date).
+> version you are using
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <A
+HREF="http://config.privoxy.org/show-version"
+TARGET="_top"
+>http://config.privoxy.org/show-version</A
+>).
</P
></LI
><LI
><P
-> The operating system and verions you run
+> The operating system and versions you run
<SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> on, (e.g. <SPAN
CLASS="APPLICATION"
>Windows
- XP</SPAN
->).
+ XP SP2</SPAN
+>), if you are using a Unix flavor,
+ sending the output of <SPAN
+CLASS="QUOTE"
+>"uname -a"</SPAN
+> should do,
+ in case of GNU/Linux, please also name the distribution.
</P
></LI
><LI
> The URL where the problem occurred, or some way for us to duplicate the
problem (e.g. <TT
CLASS="LITERAL"
->http://somesite.example.com?somethingelse=123</TT
+>http://somesite.example.com/?somethingelse=123</TT
>).
</P
></LI
CLASS="APPLICATION"
>Privoxy</SPAN
> is one supplied
- by the developers of <SPAN
+ by the <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> via SourceForge,
- or somewhere else.
+> developers via SourceForge,
+ or if you got your copy somewhere else.
</P
></LI
><LI
> in tandem with
another proxy such as <SPAN
CLASS="APPLICATION"
->TOR</SPAN
->. If so, please try
- disabling the other proxy.
+>Tor</SPAN
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
</P
></LI
><LI
><P
> Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
- action taken).
- </P
-></LI
-><LI
-><P
-> <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->Please provide your SF login, or email address</I
-></SPAN
->, in case we
- need to contact you.
+ action taken). To get a meaningful logfile, please make sure that the
+ <A
+HREF="../user-manual/config.html#LOGFILE"
+TARGET="_top"
+>logfile directive</A
+>
+ is being used and the following <A
+HREF="../user-manual/config.html#DEBUG"
+TARGET="_top"
+>debug options</A
+> are enabled:
+ <P
+CLASS="LITERALLAYOUT"
+>debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.<br>
+debug 2 # show each connection status<br>
+debug 4 # show I/O status<br>
+debug 8 # show header parsing<br>
+debug 128 # debug redirects<br>
+debug 256 # debug GIF de-animation<br>
+debug 512 # Common Log Format<br>
+debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.<br>
+debug 4096 # Startup banner and warnings.<br>
+debug 8192 # Non-fatal errors</P
+>
+ If you are having trouble with a filter, please additionally enable
+ <P
+CLASS="LITERALLAYOUT"
+>debug 64 # debug regular expression filters</P
+>
+ Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
</P
></LI
></UL
></P
><P
+> You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.</P
+><P
> The <A
HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
TARGET="_top"
>appendix
- of the user manual</A
+ of the Privoxy User Manual</A
> also has helpful information
on understanding <TT
CLASS="LITERAL"
CLASS="SECT2"
><A
NAME="CONTACT-FEATURE"
-></A
->11.3. Request New Features</H2
+>11.3. Request New Features</A
+></H2
><P
> You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
>.</P
CLASS="SECT2"
><A
NAME="CONTACT-OTHER"
-></A
->11.4. Other</H2
+>11.4. Other</A
+></H2
><P
>For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!
WIDTH="33%"
ALIGN="left"
VALIGN="top"
->Templates</TD
+>Privoxy's Template Files</TD
><TD
WIDTH="34%"
ALIGN="center"
WIDTH="33%"
ALIGN="right"
VALIGN="top"
-><SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> Copyright, License and History</TD
+>Privoxy Copyright, License and History</TD
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