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+TITLE="Privoxy 3.0.17 User Manual"
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->Privoxy 3.0.6 User Manual</TH
+>Privoxy 3.0.17 User Manual</TH
></TR
><TR
><TD
CLASS="SECT1"
><A
NAME="CONTACT"
-></A
>11. Contacting the Developers, Bug Reporting and Feature
-Requests</H1
+Requests</A
+></H1
><P
> We value your feedback. In fact, we rely on it to improve
<SPAN
CLASS="SECT2"
><A
NAME="CONTACT-SUPPORT"
-></A
->11.1. Get Support</H2
+>11.1. Get Support</A
+></H2
><P
> For casual users, our
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>support forum at SourceForge</A
>
is probably best suited:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
></P
>users
mailing list</A
>, where the developers also hang around.</P
+><P
+> Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="REPORTING"
-></A
->11.2. Reporting Problems</H2
+>11.2. Reporting Problems</A
+></H2
><P
><SPAN
CLASS="QUOTE"
CLASS="SECT3"
><A
NAME="CONTACT-ADS"
-></A
->11.2.1. Reporting Ads or Other Configuration Problems</H3
+>11.2.1. Reporting Ads or Other Configuration Problems</A
+></H3
><P
> Please send feedback on ads that slipped through, innocent images that were
blocked, sites that don't work properly, and other configuration related problem of
>default.action</TT
> file, to
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
TARGET="_top"
> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
>,
CLASS="SECT3"
><A
NAME="CONTACT-BUGS"
-></A
->11.2.2. Reporting Bugs</H3
+>11.2.2. Reporting Bugs</A
+></H3
><P
-> Please report all bugs <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->only</I
-></SPAN
-> through our
- bug tracker:
+> Please report all bugs through our bug tracker:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
></SPAN
>
and observe the additional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
>. If already submitted, please feel free to add any info to the
original report that might help to solve the issue.</P
><P
->
- Please try to verify that it is a <SPAN
+> Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> bug,
- and not a browser or site bug first. If unsure,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
try <A
HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->, and see if the problem persists.
- If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
+>, and see if the problem persists.</P
+><P
+> If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
><P
-> If not using the latest version, the bug may have been found
+> If you aren't using the latest Privoxy version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug.</P
+ that your bug still exists.</P
><P
>Please be sure to provide the following information:</P
><P
> The exact <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> version of the proxy software
+> version you are using
(if you got the source from CVS, please also provide the source code revisions
as shown in <A
HREF="http://config.privoxy.org/show-version"
sending the output of <SPAN
CLASS="QUOTE"
>"uname -a"</SPAN
-> should do.
+> should do,
+ in case of GNU/Linux, please also name the distribution.
</P
></LI
><LI
CLASS="APPLICATION"
>Privoxy</SPAN
> is one supplied
- by the developers of <SPAN
+ by the <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> via SourceForge,
- or somewhere else.
+> developers via SourceForge,
+ or if you got your copy somewhere else.
</P
></LI
><LI
another proxy such as <SPAN
CLASS="APPLICATION"
>Tor</SPAN
->. If so, please try
- disabling the other proxy.
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
</P
></LI
><LI
><P
> Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
- action taken).
- </P
-></LI
-><LI
-><P
-> <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->Please provide your SF login, or email address</I
-></SPAN
->, in case we
- need to contact you.
+ action taken). To get a meaningful logfile, please make sure that the
+ <A
+HREF="../user-manual/config.html#LOGFILE"
+TARGET="_top"
+>logfile directive</A
+>
+ is being used and the following <A
+HREF="../user-manual/config.html#DEBUG"
+TARGET="_top"
+>debug options</A
+> are enabled:
+ <P
+CLASS="LITERALLAYOUT"
+>debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.<br>
+debug 2 # show each connection status<br>
+debug 4 # show I/O status<br>
+debug 8 # show header parsing<br>
+debug 128 # debug redirects<br>
+debug 256 # debug GIF de-animation<br>
+debug 512 # Common Log Format<br>
+debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.<br>
+debug 4096 # Startup banner and warnings.<br>
+debug 8192 # Non-fatal errors</P
+>
+ If you are having trouble with a filter, please additionally enable
+ <P
+CLASS="LITERALLAYOUT"
+>debug 64 # debug regular expression filters</P
+>
+ Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
</P
></LI
></UL
></P
><P
+> You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.</P
+><P
> The <A
HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
TARGET="_top"
CLASS="SECT2"
><A
NAME="CONTACT-FEATURE"
-></A
->11.3. Request New Features</H2
+>11.3. Request New Features</A
+></H2
><P
> You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
>.</P
CLASS="SECT2"
><A
NAME="CONTACT-OTHER"
-></A
->11.4. Other</H2
+>11.4. Other</A
+></H2
><P
>For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!
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