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-><H1
-CLASS="SECT1"
-><A
-NAME="CONTACT"
->6. Contacting the Developers, Bug Reporting and Feature
-Requests</A
-></H1
-><P
-> We value your feedback. However, to provide you with the best support, please
- note:
-
- <P
-></P
-><UL
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Use the Sourceforge Support Forum to get help:<br>
- <br>
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
-><br>
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Submit bugs only through our Sourceforge Bug Forum:<br>
- <br>
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
->. <br>
- </P
-><P
-> Make sure that the bug has not already been submitted. Please try to
- verify that it is a <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> bug, and not a
- browser or site bug first. If you are using your own custom configuration,
- please try the stock configs to see if the problem is a configuration
- related bug. And if not using the latest development snapshot, please try
- the latest one. Or even better, CVS sources. Please be sure to include the
- <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->/<SPAN
-CLASS="APPLICATION"
->Junkbuster</SPAN
->
- version, platform, browser, any pertinent log data, any other relevant
- details (please be specific) and, if possible, some way to reproduce the
- bug.
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Submit feature requests only through our Sourceforge feature request forum:<br>
- <br>
- <A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse"
-TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse</A
->.<br>
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Submit missed ads and banners, and incorrectly blocked images, popups, etc:<br>
- <br>
- <A
-HREF="http://p.p/"
-TARGET="_top"
->http://p.p/</A
->, and select <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
-><SPAN
-CLASS="QUOTE"
->"actions file feedback system"</SPAN
-></A
-><br>
- </P
-><P
-> This page can also be reached from many of the internal CGI pages.
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> For any other issues, feel free to use the mailing lists:<br>
- <br>
- <A
-HREF="http://sourceforge.net/mail/?group_id=11118"
-TARGET="_top"
->http://sourceforge.net/mail/?group_id=11118</A
->.<br>
- </P
-><P
-> Anyone interested in actively participating in development and related
- discussions can also join the appropriate mailing list. Archives are
- available too.
- </P
-></LI
-></UL
-></P
-></DIV
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-CLASS="NAVFOOTER"
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-HREF="index.html"
->Home</A
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->Next</A
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-><SPAN
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->Privoxy</SPAN
-> Configuration</TD
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-> </TD
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+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
+"http://www.w3.org/TR/html4/loose.dtd">
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+ <title>Contacting the Developers, Bug Reporting and Feature
+ Requests</title>
+ <meta name="GENERATOR" content=
+ "Modular DocBook HTML Stylesheet Version 1.79">
+ <link rel="HOME" title="Privoxy 3.0.21 User Manual" href="index.html">
+ <link rel="PREVIOUS" title="Privoxy's Template Files" href=
+ "templates.html">
+ <link rel="NEXT" title="Privoxy Copyright, License and History" href=
+ "copyright.html">
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+ <meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
+ <link rel="STYLESHEET" type="text/css" href="p_doc.css">
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+"#840084" alink="#0000FF">
+ <div class="NAVHEADER">
+ <table summary="Header navigation table" width="100%" border="0"
+ cellpadding="0" cellspacing="0">
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+ <th colspan="3" align="center">Privoxy 3.0.21 User Manual</th>
+ </tr>
+
+ <tr>
+ <td width="10%" align="left" valign="bottom"><a href="templates.html"
+ accesskey="P">Prev</a></td>
+
+ <td width="80%" align="center" valign="bottom"></td>
+
+ <td width="10%" align="right" valign="bottom"><a href=
+ "copyright.html" accesskey="N">Next</a></td>
+ </tr>
+ </table>
+ <hr align="left" width="100%">
+ </div>
+
+ <div class="SECT1">
+ <h1 class="SECT1"><a name="CONTACT" id="CONTACT">11. Contacting the
+ Developers, Bug Reporting and Feature Requests</a></h1>
+
+ <p>We value your feedback. In fact, we rely on it to improve <span class=
+ "APPLICATION">Privoxy</span> and its configuration. However, please note
+ the following hints, so we can provide you with the best support.</p>
+
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="SUFFICIENT-INFORMATION" id=
+ "SUFFICIENT-INFORMATION">11.1. Please provide sufficient
+ information</a></h2>
+
+ <p>A lot of support requests don't contain enough information and can't
+ be solved without a lot of back and forth which causes unnecessary
+ delays. Reading this section should help to prevent that.</p>
+
+ <p>Before contacting us to report a problem, please try to verify that
+ it is a <span class="APPLICATION">Privoxy</span> problem, and not a
+ browser or site problem or documented behaviour that just happens to be
+ different than what you expected. If unsure, try <a href=
+ "http://config.privoxy.org/toggle?set=disable" target="_top">toggling
+ off</a> <span class="APPLICATION">Privoxy</span>, and see if the
+ problem persists.</p>
+
+ <p>If you are using your own custom configuration, please try the
+ default configuration to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the
+ problem.</p>
+
+ <p>If you aren't using the latest Privoxy version, the problem may have
+ been found and fixed in the meantime. We would appreciate if you could
+ take the time to <a href=
+ "http://www.privoxy.org/user-manual/installation.html" target=
+ "_top">upgrade to the latest version</a> and verify that the problem
+ still exists.</p>
+
+ <p>Please be sure to provide the following information when reporting
+ problems or requesting support:</p>
+
+ <ul>
+ <li>
+ <p>The exact <span class="APPLICATION">Privoxy</span> version you
+ are using.</p>
+ </li>
+
+ <li>
+ <p>The operating system and versions you run <span class=
+ "APPLICATION">Privoxy</span> on, e.g. <span class=
+ "APPLICATION">Windows XP SP2</span>.</p>
+ </li>
+
+ <li>
+ <p>The name, platform, and version of the <span class=
+ "APPLICATION">browser</span> you were using (e.g. <span class=
+ "APPLICATION">Internet Explorer v5.5</span> for Mac).</p>
+ </li>
+
+ <li>
+ <p>The URL where the problem occurred, or some way for us to
+ duplicate the problem (e.g. <tt class=
+ "LITERAL">http://somesite.example.com/?somethingelse=123</tt>).</p>
+ </li>
+
+ <li>
+ <p>Whether your version of <span class="APPLICATION">Privoxy</span>
+ is one supplied by the <span class="APPLICATION">Privoxy</span>
+ developers via SourceForge, or if you got your copy somewhere
+ else.</p>
+ </li>
+
+ <li>
+ <p>Whether you are using <span class="APPLICATION">Privoxy</span>
+ together with another proxy such as <span class=
+ "APPLICATION">Tor</span>. If so, please temporary disable the other
+ proxy to see if the symptoms change.</p>
+ </li>
+
+ <li>
+ <p>Whether you are using a personal firewall product. If so, does
+ <span class="APPLICATION">Privoxy</span> work without it?</p>
+ </li>
+
+ <li>
+ <p>Any other pertinent information to help identify the problem
+ such as config or log file excerpts (yes, you should have log file
+ entries for each action taken). To get a meaningful logfile, please
+ make sure that the <a href="../user-manual/config.html#LOGFILE"
+ target="_top">logfile directive</a> is being used and the following
+ <a href="../user-manual/config.html#DEBUG" target="_top">debug
+ options</a> are enabled (all of them):</p>
+
+ <p class="LITERALLAYOUT">
+ debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.<br>
+
+ debug 2 # show each connection status<br>
+
+ debug 4 # show I/O status<br>
+
+ debug 8 # show header parsing<br>
+
+ debug 128 # debug redirects<br>
+ debug 256 # debug GIF de-animation<br>
+
+ debug 512 # Common Log Format<br>
+
+ debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.<br>
+
+ debug 4096 # Startup banner and warnings.<br>
+
+ debug 8192 # Non-fatal errors</p>
+
+ <p>If you are having trouble with a filter, please additionally
+ enable</p>
+
+ <p class="LITERALLAYOUT">
+ debug 64 # debug regular expression filters</p>If
+ you are using Privoxy 3.0.17 or later and suspect that it
+ interprets the request or the response incorrectly, please enable
+
+ <p class="LITERALLAYOUT">
+ debug 32768 # log all data read from the network</p>
+
+ <p>It's easy for us to ignore log messages that aren't relevant but
+ missing log messages may make it impossible to investigate a
+ problem. If you aren't sure which of the debug directives are
+ relevant, please just enable all of them and let us worry about
+ it.</p>
+
+ <p>Note that Privoxy log files may contain sensitive information so
+ please don't submit any logfiles you didn't read first. You can
+ mask sensitive information as long as it's clear that you removed
+ something.</p>
+ </li>
+ </ul>
+
+ <p>You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users
+ that may respond to your request if they have the same problem or
+ already found a solution. Note that due to spam the trackers may not
+ always allow to post without being logged into SourceForge. If that's
+ the case, you are still free to create a login that isn't directly
+ linked to your name, though.</p>
+
+ <p>Please also check the status of your request a few days after
+ submitting it, as we may request additional information. If you use a
+ SF id, you should automatically get a mail when someone responds to
+ your request. Please don't bother to add an email address when using
+ the tracker. If you prefer to communicate through email, just use one
+ of the mailing lists directly.</p>
+
+ <p>If you are new to reporting problems, you might be interested in
+ <a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html" target=
+ "_top">How to Report Bugs Effectively</a>.</p>
+
+ <p>The <a href=
+ "http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT" target=
+ "_top">appendix of the Privoxy User Manual</a> also has helpful
+ information on understanding <tt class="LITERAL">actions</tt>, and
+ <tt class="LITERAL">action</tt> debugging.</p>
+ </div>
+
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="CONTACT-SUPPORT" id="CONTACT-SUPPORT">11.2.
+ Get Support</a></h2>
+
+ <p>For casual users, our <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+ target="_top">support forum at SourceForge</a> is probably best suited:
+ <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+ target="_top">http://sourceforge.net/tracker/?group_id=11118&atid=211118</a></p>
+
+ <p>All users are of course welcome to discuss their issues on the
+ <a href="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
+ target="_top">users mailing list</a>, where the developers also hang
+ around.</p>
+
+ <p>Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</p>
+
+ <p>If you have to contact a Privoxy developer directly for other
+ reasons, please send a real mail and do not bother with SourceForge's
+ messaging system. Answers to SourceForge messages are usually bounced
+ by SourceForge's mail server in which case the developer wasted time
+ writing a response you don't get. From your point of view it will look
+ like your message has been completely ignored, so this is frustrating
+ for all parties involved.</p>
+
+ <p>Note that the Privoxy mailing lists are moderated. Posts from
+ unsubscribed addresses have to be accepted manually by a moderator.
+ This may cause a delay of several days and if you use a subject that
+ doesn't clearly mention Privoxy or one of its features, your message
+ may be accidentally discarded as spam.</p>
+
+ <p>If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</p>
+ </div>
+
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="REPORTING" id="REPORTING">11.3. Reporting
+ Problems</a></h2>
+
+ <p><span class="QUOTE">"Problems"</span> for our purposes, come in two
+ forms:</p>
+
+ <ul>
+ <li>
+ <p>Configuration issues, such as ads that slip through, or sites
+ that don't function properly due to one <span class=
+ "APPLICATION">Privoxy</span> <span class="QUOTE">"action"</span> or
+ another being turned <span class="QUOTE">"on"</span>.</p>
+ </li>
+
+ <li>
+ <p><span class="QUOTE">"Bugs"</span> in the programming code that
+ makes up <span class="APPLICATION">Privoxy</span>, such as that
+ might cause a crash.</p>
+ </li>
+ </ul>
+
+ <div class="SECT3">
+ <h3 class="SECT3"><a name="CONTACT-ADS" id="CONTACT-ADS">11.3.1.
+ Reporting Ads or Other Configuration Problems</a></h3>
+
+ <p>Please send feedback on ads that slipped through, innocent images
+ that were blocked, sites that don't work properly, and other
+ configuration related problem of <tt class=
+ "FILENAME">default.action</tt> file, to <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+ target=
+ "_top">http://sourceforge.net/tracker/?group_id=11118&atid=460288</a>,
+ the Actions File Tracker.</p>
+
+ <p>New, improved <tt class="FILENAME">default.action</tt> files may
+ occasionally be made available based on your feedback. These will be
+ announced on the <a href=
+ "http://lists.sourceforge.net/lists/listinfo/ijbswa-announce" target=
+ "_top">ijbswa-announce</a> list and available from our the <a href=
+ "http://sourceforge.net/project/showfiles.php?group_id=11118" target=
+ "_top">files section</a> of our <a href=
+ "http://sf.net/projects/ijbswa/" target="_top">project page</a>.</p>
+ </div>
+
+ <div class="SECT3">
+ <h3 class="SECT3"><a name="CONTACT-BUGS" id="CONTACT-BUGS">11.3.2.
+ Reporting Bugs</a></h3>
+
+ <p>Please report all bugs through our bug tracker: <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+ target=
+ "_top">http://sourceforge.net/tracker/?group_id=11118&atid=111118</a>.</p>
+
+ <p>Before doing so, please make sure that the bug has <span class=
+ "emphasis"><i class="EMPHASIS">not already been submitted</i></span>
+ and observe the additional hints at the top of the <a href=
+ "http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+ target="_top">submit form</a>. If already submitted, please feel free
+ to add any info to the original report that might help to solve the
+ issue.</p>
+ </div>
+ </div>
+
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="CONTACT-FEATURE" id="CONTACT-FEATURE">11.4.
+ Request New Features</a></h2>
+
+ <p>You are welcome to submit ideas on new features or other proposals
+ for improvement through our feature request tracker at <a href=
+ "http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+ target="_top">http://sourceforge.net/tracker/?atid=361118&group_id=11118</a>.</p>
+ </div>
+
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="MAILING-LISTS" id="MAILING-LISTS">11.5.
+ Mailing Lists</a></h2>
+
+ <p>If you prefer to communicate through email, instead of using a web
+ interface, feel free to use one of the mailing lists. To discuss issues
+ that haven't been completely diagnosed yet, please use the Privoxy
+ users list. Technically interested users and people who wish to
+ contribute to the project are always welcome on the developers list.
+ You can find an overview of all <span class=
+ "APPLICATION">Privoxy</span>-related mailing lists, including list
+ archives, at: <a href="http://sourceforge.net/mail/?group_id=11118"
+ target="_top">http://sourceforge.net/mail/?group_id=11118</a>.</p>
+ </div>
+ </div>
+
+ <div class="NAVFOOTER">
+ <hr align="left" width="100%">
+
+ <table summary="Footer navigation table" width="100%" border="0"
+ cellpadding="0" cellspacing="0">
+ <tr>
+ <td width="33%" align="left" valign="top"><a href="templates.html"
+ accesskey="P">Prev</a></td>
+
+ <td width="34%" align="center" valign="top"><a href="index.html"
+ accesskey="H">Home</a></td>
+
+ <td width="33%" align="right" valign="top"><a href="copyright.html"
+ accesskey="N">Next</a></td>
+ </tr>
+
+ <tr>
+ <td width="33%" align="left" valign="top">Privoxy's Template
+ Files</td>
+
+ <td width="34%" align="center" valign="top"> </td>
+
+ <td width="33%" align="right" valign="top">Privoxy Copyright, License
+ and History</td>
+ </tr>
+ </table>
+ </div>
+</body>
+</html>
projects / privoxy.git / blobdiff