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><HEAD
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>Troubleshooting</TITLE
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-CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
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TITLE="Privoxy Frequently Asked Questions"
HREF="index.html"><LINK
CLASS="SECT1"
><A
NAME="TROUBLE"
-></A
->5. Troubleshooting</H1
+>5. Troubleshooting</A
+></H1
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN967"
-></A
->5.1. I am getting <SPAN
+NAME="AEN1064"
+>5.1. I cannot connect to any websites. Or, I am getting
+<SPAN
CLASS="QUOTE"
>"connection refused"</SPAN
->
-with every web page?</H3
+> message with every web page. Why?</A
+></H3
+><P
+> There are several possibilities:</P
><P
-> Either <SPAN
+><P
+></P
+><UL
+><LI
+><P
+><SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> is not running, or your
- browser is configured for a different port than what
- <SPAN
+> is not running. Solution: verify
+ that <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> is using.</P
+> is installed correctly, has not crashed, and is indeed running.
+ Turn on <SPAN
+CLASS="APPLICATION"
+>Privoxy's</SPAN
+> logging, and look at the logs to see what they say.</P
+></LI
+><LI
><P
-> Early <SPAN
+>Or your browser is configured for a different port than what
+ <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> 2.x versions (and also
- <SPAN
+> is using. Solution: verify that <SPAN
CLASS="APPLICATION"
->Junkbuster</SPAN
->) used port 8000 by
- default. This has been changed to port 8118 now, due to a conflict
- with NAS (Network Audio Service), which uses port 8000. If you haven't,
- you need to change your browser to the new port number, or alternately
- change the <A
-HREF="../user-manual/config.html#LISTEN-ADDRESS"
-TARGET="_top"
-><TT
+>Privoxy</SPAN
+>
+ and your browser are set to the same port (<TT
CLASS="LITERAL"
>listen-address</TT
->
- option</A
-> in <SPAN
-CLASS="APPLICATION"
->Privoxy's</SPAN
-> <A
-HREF="../user-manual/config.html"
-TARGET="_top"
->main configuration file</A
->.</P
+>).</P
+></LI
+><LI
+><P
+>Or if using a forwarding rule, you have a configuration problem or a
+ problem with a host in the forwarding chain. Solution: temporarily alter your
+ configuration and take the forwarders out of the equation.</P
+></LI
+><LI
+><P
+> Or you have a firewall that is interfering and blocking you. Solution:
+ try disabling or removing the firewall as a simple test.
+ </P
+></LI
+></UL
+></P
></DIV
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN980"
-></A
->5.2. I just added a new rule, but the steenkin ad is
-still getting through. How?</H3
+NAME="ERROR503"
+>5.2. Why am I getting a 503 Error (WSAECONNREFUSED) on every page?</A
+></H3
+><P
+> More than likely this is a problem with your TCP/IP networking. ZoneAlarm has
+ been reported to cause this symptom -- even if not running! The solution is
+ to either fight the ZA configuration, or uninstall ZoneAlarm, and then find
+ something better behaved in its place. Other personal firewall type products
+ may cause similar type problems if not configured correctly.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="AEN1087"
+>5.3. I just added a new rule, but the steenkin ad is
+still getting through. How?</A
+></H3
><P
> If the ad had been displayed before you added its URL, it will probably be
held in the browser's cache for some time, so it will be displayed without
CLASS="APPLICATION"
>Privoxy</SPAN
>
- will not be in the picture. The best thing to do is try flushing the browser's
- caches. And then try again.</P
+ will not be involved. Flush the browser's caches, and then try again.</P
><P
> If this doesn't help, you probably have an error in the rule you
applied. Try pasting the full URL of the offending ad into <A
>http://config.privoxy.org/show-url-info</A
>
and see if it really matches your new rule. Blocking ads is like blocking
- spam: a lot of tinkering is required to stay ahead of the game.</P
+ spam: a lot of tinkering is required to stay ahead of the game. And
+ remember you need to block the URL of the ad in question, which may be
+ entirely different from the site URL itself. Most ads are hosted on different
+ servers than the main site itself. If you right-click on the ad, you should
+ be able to get all the relevant information you need. Alternately, you can
+ find the correct URL by looking at <SPAN
+CLASS="APPLICATION"
+>Privoxy's</SPAN
+> logs
+ (you may need to enable logging in the main config file if its disabled).</P
+><P
+> Below is a slightly modified real-life log snippet that originates with one
+ requested URL: <TT
+CLASS="LITERAL"
+>www.example.com</TT
+> (name of site was changed
+ for this example, the number of requests is real). You can see in this the
+ complexity of what goes into making up this one <SPAN
+CLASS="QUOTE"
+>"page"</SPAN
+>. There
+ are eight different domains involved here, with thirty two separate URLs
+ requested in all, making up all manner of images, Shockwave Flash,
+ JavaScript, CSS stylesheets, scripts, and other related content. Some of this
+ content is obviously <SPAN
+CLASS="QUOTE"
+>"good"</SPAN
+> or <SPAN
+CLASS="QUOTE"
+>"bad"</SPAN
+>, but not all.
+ Many of the more questionable looking requests, are going to outside domains
+ that seem to be identifying themselves with suspicious looking names, making
+ our job a little easier. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> has <SPAN
+CLASS="QUOTE"
+>"crunched"</SPAN
+> (meaning caught
+ and BLOCKED) quite a few items in this example, but perhaps missed a few as well. </P
+><P
+><TABLE
+BORDER="0"
+BGCOLOR="#E0E0E0"
+WIDTH="100%"
+><TR
+><TD
+><PRE
+CLASS="SCREEN"
+>Request: www.example.com/
+Request: www.example.com/favicon.ico
+Request: img.example.com/main.css
+Request: img.example.com/sr.js
+Request: example.betamarker.com/example.html
+Request: www.lik-sang.com/Banners/bestsellers/skyscraper.php?likref=BSellers
+Request: img.example.com/pb.png
+Request: www.google-analytics.com/urchin.js crunch! (Blocked)
+Request: www.advertising-department.com/ats/switch.ps.php?26856 crunch! (Blocked)
+Request: img.example.com/p.gif
+Request: www.popuptraffic.com/assign.php?l=example&mode=behind crunch! (Blocked)
+Request: www.popuptraffic.com/scripts/popup.php?hid=5c3cf&tmpl=PBa.tmpl crunch! (Blocked)
+Request: www.popuptraffic.com/assign.php?l=example crunch! (Blocked)
+Request: www.lik-sang.com/Banners/best_sellers/best_sellers.css
+Request: www.adtrak.net/adx.js crunch! (Blocked)
+Request: img.example.com/hbg.gif
+Request: img.example.com/example.jpg
+Request: img.example.com/mt.png
+Request: img.example.com/mm.png
+Request: img.example.com/mb.png
+Request: www.popuptraffic.com/scripts/popup.php?hid=a71b91fa5&tmpl=Ua.tmp crunch! (Blocked)
+Request: www.example.com/tracker.js
+Request: www.lik-sang.com/Banners/best_sellers/lsi_head.gif
+Request: www.adtrak.net/adjs.php?n=020548130&what=zone:61 crunch! (Blocked)
+Request: www.adtrak.net/adjs.php?n=463594413&what=zone:58&source=Ua crunch! (Blocked)
+Request: www.lik-sang.com/Banners/best_sellers/bottomani.swf
+Request: mmm.elitemediagroup.net/install.php?allowpop=no&popupmincook=0&allowsp2=1 crunch! (Blocked)
+Request: www.example.com/tracker.js?screen=1400x1050&win=962x693
+Request: www.adtrak.net/adlog.php?bannerid=1309&clientid=439&zoneid=61 crunch! (Blocked)
+Request: 66.70.21.80/scripts/click.php?hid=5c3cf599a9efd0320d26&si
+Request: 66.70.21.80/img/pixel.gif
+Request: www.adtrak.net/adlog.php?bannerid=1309&clientid=439&zoneid=58&source=Ua&block=86400 crunch! (Blocked)
+Request: 66.70.21.80/scripts/click.php?hid=a71b9f6504b0c5681fa5&si=Ua</PRE
+></TD
+></TR
+></TABLE
+></P
+><P
+> Despite 12 out of 32 requests being blocked, the page looked, and seemed to
+ behave perfectly <SPAN
+CLASS="QUOTE"
+>"normal"</SPAN
+> (minus some ads, of course).</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="BADSITE"
-></A
->5.3. One of my favorite sites does not work with Privoxy.
-What can I do?</H3
+>5.4. One of my favorite sites does not work with Privoxy.
+What can I do?</A
+></H3
><P
> First verify that it is indeed a <SPAN
CLASS="APPLICATION"
HREF="http://config.privoxy.org/toggle"
TARGET="_top"
>http://config.privoxy.org/toggle</A
->,
+>
+ (the toggle feature may need to be enabled in the main
+ <TT
+CLASS="FILENAME"
+>config</TT
+>),
and then shift-reloading the problem page (i.e. holding down the shift key
while clicking reload. Alternatively, flush your browser's disk and memory
caches).</P
><P
-> If still a problem, go to <A
+> If the problem went away, we know we have a configuration related problem.
+ Now go to <A
HREF="http://config.privoxy.org/show-url-info"
TARGET="_top"
>http://config.privoxy.org/show-url-info</A
>
- and paste the full URL of the page in question into the prompt. See which actions
- are being applied to the URL, and which matches in which actions files are
- responsible for that. Now, armed with this information, go to <A
+ and paste the full URL of the page in question into the prompt. See which
+ actions are being applied to the URL, and which matches in which actions
+ files are responsible for that. It might be helpful also to look at your logs
+ for this site too, to see what else might be happening (note: logging may need
+ to be enabled in the main config file). Many sites are
+ complex and require a number of related pages to help present their content.
+ Look at what else might be used by the page in question, and what of that
+ might be <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>required</I
+></SPAN
+>.
+ Now, armed with this information, go to
+ <A
HREF="http://config.privoxy.org/show-status"
TARGET="_top"
>http://config.privoxy.org/show-status</A
>
- and select the appropriate actions files for editing.</P
+ and select the appropriate actions files for editing. </P
><P
> You can now either look for a section which disables the actions that
you suspect to cause the problem and add a pattern for your site there,
>actions tutorial</A
>
with general configuration information and examples.</P
+><P
+> As a last resort, you can always see if your browser has a setting that will
+ bypass the proxy setting for selective sites. Modern browsers can do this.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="DUN"
-></A
->5.4. After installing Privoxy, I have to log in
-every time I start IE. What gives?</H3
+>5.5. After installing Privoxy, I have to log in
+every time I start IE. What gives?</A
+></H3
><P
> This is a quirk that effects the installation of
<SPAN
CLASS="SECT2"
><A
NAME="FTP"
-></A
->5.5. I cannot connect to any FTP sites. Privoxy
- is blocking me.</H3
+>5.6. I cannot connect to any FTP sites. Privoxy
+ is blocking me.</A
+></H3
><P
> <SPAN
CLASS="APPLICATION"
CLASS="QUOTE"
>"proxy"</SPAN
>
- setting, which will silently enable various protocols, including
+ setting, which will enable various protocols, including
<SPAN
CLASS="emphasis"
><I
CLASS="SECT2"
><A
NAME="OSXIE"
-></A
->5.6. In Mac OSX, I can't configure Microsoft Internet Explorer to use
- Privoxy as the HTTP proxy.</H3
+>5.7. In Mac OSX, I can't configure Microsoft Internet Explorer to use
+ Privoxy as the HTTP proxy.</A
+></H3
><P
> Microsoft Internet Explorer (in versions like 5.1) respects system-wide
network settings. In order to change the HTTP proxy, open System
CLASS="SECT2"
><A
NAME="OSXUNINSTALL"
-></A
->5.7. In Mac OSX, I dragged the Privoxy folder to the trash in order to
+>5.8. In Mac OSX, I dragged the Privoxy folder to the trash in order to
uninstall it. Now the finder tells me I don't have sufficient privileges to
- empty the trash.</H3
+ empty the trash.</A
+></H3
><P
> Just dragging the <SPAN
CLASS="APPLICATION"
CLASS="SECT2"
><A
NAME="OSXIMAGES"
-></A
->5.8. In Mac OSX Panther (10.3), images often fail to load and/or I
+>5.9. In Mac OSX Panther (10.3), images often fail to load and/or I
experience random delays in page loading. I'm using
<TT
CLASS="LITERAL"
>localhost</TT
-> as my browser's proxy setting.</H3
+> as my browser's proxy setting.</A
+></H3
><P
> We believe this is due to an IPv6-related bug in OSX, but don't fully
understand the issue yet. In any case, changing the proxy setting to
CLASS="SECT2"
><A
NAME="BLANKPAGE"
-></A
->5.9. I get a completely blank page at one site. <SPAN
+>5.10. I get a completely blank page at one site. <SPAN
CLASS="QUOTE"
>"View Source"</SPAN
>
CLASS="MARKUP"
><html><body></body></html></SPAN
>. Without
- Privoxy the page loads fine.</H3
+ Privoxy the page loads fine.</A
+></H3
><P
> Chances are that the site suffers from a bug in
<A
><H3
CLASS="SECT2"
><A
-NAME="ERROR503"
-></A
->5.10. Why am I getting a 503 Error (WSAECONNREFUSED) on every page?</H3
-><P
-> More than likely this is a problem with your TCP/IP networking. ZoneAlarm has
- been reported to cause this symptom -- even if not running. The solution is
- to either fight the ZA configuration, or uninstall ZoneAlarm, and then find
- something better behaved in its place. Other personal firewall type products
- may cause similar type problems if not configured correctly.
- </P
-></DIV
-><DIV
-CLASS="SECT2"
-><H3
-CLASS="SECT2"
-><A
NAME="NOHOSTNAME"
-></A
>5.11. My logs show many <SPAN
CLASS="QUOTE"
>"Unable to get my own hostname"</SPAN
> lines.
-Why?</H3
+Why?</A
+></H3
><P
> <SPAN
CLASS="APPLICATION"
>HOSTS</TT
>
file. If this file has been changed from the original, try reverting it to
- see if that helps.</P
+ see if that helps. Make sure whatever name(s) are used for the local system,
+ that they resolve both ways.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="INUSE"
-></A
>5.12. When I try to launch Privoxy, I get an
error message <SPAN
CLASS="QUOTE"
>"port 8118 is already in use"</SPAN
> (or similar wording).
-Why?</H3
+Why?</A
+></H3
><P
> Port 8118 is <SPAN
CLASS="APPLICATION"
CLASS="APPLICATION"
>Privoxy</SPAN
> running, and
- you are actually trying to start a second <SPAN
+ your system is actually trying to start a second
+ <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->
- on the same port, which will not work. (You can have multiple instances but
- they must be assigned different ports.) How and why this might happen varies
- from platform to platform, but you need to check your installation and
- start-up procedures.</P
+> on the same port, which will not work.
+ (You can have multiple instances but they must be assigned different ports.)
+ How and why this might happen varies from platform to platform, but you need
+ to check your installation and start-up procedures.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="DEMORONIZER"
-></A
->5.13. Pages with UTF-8 fonts are garbled.</H3
+>5.13. Pages with UTF-8 fonts are garbled.</A
+></H3
><P
> This is caused by the <SPAN
CLASS="QUOTE"
CLASS="SECT2"
><A
NAME="DEMORONIZER2"
-></A
>5.14. Why are binary files (such as images) corrupted when Privoxy
- is used?</H3
+ is used?</A
+></H3
><P
> This may also be caused by the <SPAN
CLASS="QUOTE"
>"demoronizer"</SPAN
> filter,
- in conjunction with a web server that is misreporting a file type. Binary
+ in conjunction with a web server that is misreporting the content type. Binary
files are exempted from <SPAN
CLASS="APPLICATION"
>Privoxy's</SPAN
CLASS="SECT2"
><A
NAME="DEMORONIZER3"
-></A
>5.15. What is the <SPAN
CLASS="QUOTE"
>"demoronizer"</SPAN
-> and why is it there?</H3
+> and why is it there?</A
+></H3
><P
> The original demoronizer was a Perl script that cleaned up HTML pages which
were created with certain Microsoft products. MS has used proprietary extensions
>.</P
><P
> On the other hand, if you use non-Microsoft products, and you occasionally
- notice wierd characters on pages, you might want to try it.</P
+ notice weird characters on pages, you might want to try it.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="WINDOWOPEN"
-></A
>5.16. Why do I keep seeing <SPAN
CLASS="QUOTE"
>"PrivoxyWindowOpen()"</SPAN
-> in raw source code?</H3
+> in raw source code?</A
+></H3
><P
> <SPAN
CLASS="APPLICATION"
CLASS="SECT2"
><A
NAME="DNSERRORS"
-></A
>5.17. I am getting too many DNS errors like <SPAN
CLASS="QUOTE"
>"404 No Such Domain"</SPAN
>. Why
- can't Privoxy do this better?</H3
+ can't Privoxy do this better?</A
+></H3
><P
> There are potentially several factors here. First of all, the DNS resolution
is done by the underlying operating system -- not
> which is reporting whatever problem occurred
downstream, and not the root cause of the error.</P
><P
-> In any case, v. 3.0.4 includes various improvements to help
+> In any case, newer versions include various improvements to help
<SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
CLASS="SECT2"
><A
NAME="ALLCPU"
-></A
>5.18. At one site Privoxy just hangs, and starts taking
- all CPU. Why is this?</H3
+ all CPU. Why is this?</A
+></H3
><P
> This is probably a manifestation of the <SPAN
CLASS="QUOTE"
CLASS="SECT2"
><A
NAME="SLOWCRAWL"
-></A
>5.19. I just installed Privoxy, and all my
-browsing has slowed to a crawl. What gives?</H3
+browsing has slowed to a crawl. What gives?</A
+></H3
><P
> This should not happen, and for the overwhelming number of users world-wide,
it does not happen. I would suspect some inadvertent interaction of software
firewalls or similar components. Try disabling (or uninstalling) these one
at a time and see if that helps.</P
></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="PREVENTCOMP"
+>5.20. Why do my filters work on some sites but not on others?</A
+></H3
+><P
+> It's probably due to compression. It is a common practice for web servers to
+ send their content <SPAN
+CLASS="QUOTE"
+>"compressed"</SPAN
+> in order to speed things up, and
+ then let the browser <SPAN
+CLASS="QUOTE"
+>"uncompress"</SPAN
+> them. When compiled with zlib support
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> can decompress content before filtering, otherwise you may want to enable
+<A
+HREF="../user-manual/actions-file.html#PREVENT-COMPRESSION"
+TARGET="_top"
+>prevent-compression</A
+>.</P
+></DIV
></DIV
><DIV
CLASS="NAVFOOTER"
projects / privoxy.git / blobdiff