>Troubleshooting</TITLE
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><H1
CLASS="SECT1"
><A
-NAME="TROUBLE"
->5. Troubleshooting</A
-></H1
+NAME="TROUBLE">5. Troubleshooting</H1
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN570"
->5.1. I just upgraded and am getting <SPAN
+NAME="AEN755">5.1. I just upgraded and am getting <SPAN
CLASS="QUOTE"
>"connection refused"</SPAN
>
-with every web page?</A
-></H3
+with every web page?</H3
><P
> Either <SPAN
CLASS="APPLICATION"
default. This has been changed to port 8118 now, due to a conflict
with NAS (Network Audio Service), which uses port 8000. If you haven't,
you need to change your browser to the new port number, or alternately
- change <SPAN
-CLASS="APPLICATION"
->Privoxy's</SPAN
-> <SPAN
-CLASS="QUOTE"
->"listen-address"</SPAN
+ change the <A
+HREF="../user-manual/config.html#LISTEN-ADDRESS"
+TARGET="_top"
+><TT
+CLASS="LITERAL"
+>listen-address</TT
>
- setting in the <TT
-CLASS="FILENAME"
->config</TT
-> file used to start
- <SPAN
+ option</A
+> in <SPAN
CLASS="APPLICATION"
->Privoxy</SPAN
+>Privoxy's</SPAN
+> <A
+HREF="../user-manual/config.html"
+TARGET="_top"
+>main configuration file</A
>.</P
></DIV
><DIV
><H3
CLASS="SECT2"
><A
-NAME="AEN583"
->5.2. I just added a new rule, but the steenkin ad is
-still getting through. How?</A
-></H3
+NAME="AEN768">5.2. I just added a new rule, but the steenkin ad is
+still getting through. How?</H3
><P
> If the ad had been displayed before you added its URL, it will probably be
held in the browser's cache for some time, so it will be displayed without
TARGET="_top"
>http://config.privoxy.org/show-url-info</A
>
- and see if any actions match your new rule.</P
+ and see if it really matches your new rule.</P
></DIV
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN589"
->5.3. One of my favorite sites does not work with <SPAN
+NAME="BADSITE">5.3. One of my favorite sites does not work with <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
>.
-What can I do?</A
-></H3
+What can I do?</H3
><P
> First verify that it is indeed a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> problem,
- by disabling <SPAN
+ by toggling off <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> filtering and blocking.
- Go to <A
-HREF="http://p.p/"
+> through <A
+HREF="http://config.privoxy.org/toggle"
TARGET="_top"
->http://p.p/</A
-> and click on
- <SPAN
-CLASS="QUOTE"
->"Toggle Privoxy On or Off"</SPAN
->, then disable it. Now try that
- page again. It's probably a good idea to flush the browser cache as well
- with <TT
-CLASS="LITERAL"
->Shift+Reload</TT
-> to flush caches.</P
+>http://config.privoxy.org/toggle</A
+>,
+ and then shift-reloading the problem page (i.e. holding down the shift key
+ while clicking reload. Alternatively, flush your browser's disk and memory
+ caches).</P
+><P
+> If still a problem, go to <A
+HREF="http://config.privoxy.org/show-url-info"
+TARGET="_top"
+>http://config.privoxy.org/show-url-info</A
+>
+ and paste the full URL of the page in question into the prompt. See which actions
+ are being applied to the URL, and which matches in which actions files are
+ responsible for that. Now, armed with this information, go to <A
+HREF="http://config.privoxy.org/show-status"
+TARGET="_top"
+>http://config.privoxy.org/show-status</A
+>
+ and select the appropriate actions files for editing.</P
><P
-> If still a problem, go to <SPAN
+> You can now either look for a section which disables the actions that
+ you suspect to cause the problem and add a pattern for your site there,
+ or make up a completely new section for your site. In any case, the recommended
+ way is to disable only the prime suspect, reload the problem page, and only
+ if the problem persists, disable more and more actions until you have
+ identified the culprit. You may or may not want to turn the other actions
+ on again. Remember to flush your browser's caches in between any such changes!</P
+><P
+> Alternately, if you are comfortable with a text editor, you can accomplish
+ the same thing by editing the appropriate actions file. Probably the easiest
+ way to deal with such problems when editing by hand is to add your
+ site to a <TT
+CLASS="LITERAL"
+>{ fragile }</TT
+> section in <TT
+CLASS="FILENAME"
+>user.action</TT
+>,
+ which is an alias that turns off most <SPAN
CLASS="QUOTE"
->"Show which actions apply to a URL and
- why"</SPAN
-> from <A
-HREF="http://p.p/"
+>"dangerous"</SPAN
+>
+ actions, but is also likely to turn off more actions then needed, and thus lower
+ your privacy and protection more than necessary, </P
+><P
+> Troubleshooting actions is discussed in more detail in the <A
+HREF="../user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>user-manual appendix</A
+>.
+ There is also an <A
+HREF="../user-manual/actions-file.html#ACT-EXAMPLES"
TARGET="_top"
->http://p.p/</A
-> and paste
- the full URL of the page in question into the prompt. See which actions are
- being applied to the URL. Now, armed with this information, go to
+>actions tutorial</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="DUN">5.4. After installing <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, I have to log in
+every time I start IE. What gives?</H3
+><P
+> This is a quirk that effects the installation of
<SPAN
-CLASS="QUOTE"
->"View & change the current configuration"</SPAN
->. Here you should see various sections that have
- various <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> features disabled for specific
- sites. Most disabled <SPAN
-CLASS="QUOTE"
->"actions"</SPAN
-> will have a <SPAN
-CLASS="QUOTE"
->"-"</SPAN
-> (minus
- sign) in front of them. Some aliases are used just to disable other actions,
- e.g. <SPAN
-CLASS="QUOTE"
->"shop"</SPAN
-> and <SPAN
-CLASS="QUOTE"
->"fragile"</SPAN
->, and won't necessarily
- use a <SPAN
-CLASS="QUOTE"
->"+"</SPAN
-> or <SPAN
-CLASS="QUOTE"
->"-"</SPAN
-> sign. Add your problem page
- URL to one of these sections that looks like it is disabling the feature that
- is causing the problem. Rember to flush your browser's caches when making
- such changes! As a last resort, try <SPAN
+>, in conjunction with Internet Explorer and
+ Internet Connection Sharing on Windows 2000 and Windows XP. The symptoms may
+ appear to be corrupted or invalid DUN settings, or passwords.</P
+><P
+> When setting up an NT based Windows system with
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> you may find that things do not seem to be
+ doing what you expect. When you set your system up you will probably have set
+ up Internet Connection Sharing (ICS) with Dial up Networking (DUN) when
+ logged in with administrator privileges. You will probably have made this DUN
+ connection available to other accounts that you may have set-up on your
+ system. E.g. Mum or Dad sets up the system and makes accounts suitably
+ configured for the kids.</P
+><P
+> When setting up <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in this environment you
+ will have to alter the proxy set-up of Internet Explorer (IE) for the
+ specific DUN connection on which you wish to use
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>. When you do this the ICS DUN set-up
+ becomes user specific. In this instance you will see no difference if you
+ change the DUN connection under the account used to set-up the connection.
+ However when you do this from another user you will notice that the DUN
+ connection changes to make available to "Me only". You will also find that
+ you have to store the password under each different user!</P
+><P
+> The reason for this is that each user's set-up for IE is user specific. Each
+ set-up DUN connection and each LAN connection in IE store the settings for
+ each user individually. As such this enforces individual configurations
+ rather than common ones. Hence the first time you use a DUN connection after
+ re-booting your system it may not perform as you expect, and prompt you for
+ the password. Just set and save the password again and all should be OK.</P
+><P
+>[Thanks to Ray Griffith for this submission.]</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="FTP">5.5. I cannot connect to any FTP sites. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ seems to be blocking me.</H3
+><P
+> <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> cannot act as a proxy for FTP traffic,
+ so do not configure your browser to use <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ as an FTP proxy. The same is true for any protocol other than HTTP or HTTPS.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="OSXIE">5.6. In Mac OSX, I can't configure Microsoft Internet Explorer to use
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> as the HTTP proxy.</H3
+><P
+> Microsoft Internet Explorer (in versions like 5.1) respects system-wide
+ network settings. In order to change the HTTP proxy, open System
+ Preferences, and click on the Network icon. In the settings pane that
+ comes up, click on the Proxies tab. Ensure the "Web Proxy (HTTP)" checkbox
+ is checked and enter <TT
+CLASS="LITERAL"
+>127.0.0.1</TT
+> in the entry field.
+ Enter <TT
+CLASS="LITERAL"
+>8118</TT
+> in the Port field. The next time you start
+ IE, it should reflect these values.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="OSXUNINSTALL">5.7. In Mac OSX, I dragged the Privoxy folder to the trash in order to
+ uninstall it. Now the finder tells me I don't have sufficient privileges to
+ empty the trash.</H3
+><P
+> Just dragging the <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> folder to the trash is
+ not enough to delete it. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> supplies an
+ <SPAN
+CLASS="APPLICATION"
+>uninstall.command</SPAN
+> file that takes care of
+ these details. Open the trash, drag the <SPAN
+CLASS="APPLICATION"
+>uninstall.command</SPAN
+>
+ file out of the trash and double-click on it. You will be prompted for
+ confirmation and the administration password.
+ </P
+><P
+> The trash may still appear full after this command; emptying the trash
+ from the desktop should make it appear empty again.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="BLANKPAGE">5.8. I get a completely blank page at one site. <SPAN
CLASS="QUOTE"
->"fragile"</SPAN
-> which
- disables most actions. Now re-try the page. There might be some trial and
- error involved. This is discussed in more detail in the <A
-HREF="../user-manual/appendix.html#ACTIONSANAT"
-TARGET="_top"
->user-manual appendix</A
->. </P
+>"View Source"</SPAN
+>
+ shows only: <SPAN
+CLASS="MARKUP"
+><html><body></body></html></SPAN
+>.</H3
><P
-> Alternately, if you are comfortable with a text editor, you can accomplish
- the same thing by editing the appropriate <SPAN
+> This is often the result of a webserver using
+ <SPAN
+CLASS="APPLICATION"
+>PHP</SPAN
+> that mishandles the request
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> sends to not compress the content
+ (a <SPAN
+CLASS="APPLICATION"
+>PHP</SPAN
+> bug).
+ </P
+><P
+> In a default configuration, <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> requests all
+ data be sent <SPAN
CLASS="QUOTE"
->"actions"</SPAN
-> file.</P
+>"uncompressed"</SPAN
+>. This is required for the page
+ filtering and other magic to work. In some rare cases, the browser and
+ webserver miscommunicate and the result is a totally blank page. The
+ suggested work around is to selectively turn off this feature for sites
+ that exhibit such behavior. Example section for <TT
+CLASS="FILENAME"
+>user.action</TT
+>:
+ </P
+><TABLE
+BORDER="0"
+BGCOLOR="#E0E0E0"
+WIDTH="100%"
+><TR
+><TD
+><PRE
+CLASS="SCREEN"
+> # Make exceptions for ill-behaved sites:
+ #
+ {-prevent-compression}
+ .example.com</PRE
+></TD
+></TR
+></TABLE
></DIV
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