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CLASS="SECT1"
><A
NAME="TROUBLE"
->5. Troubleshooting</A
-></H1
+></A
+>5. Troubleshooting</H1
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN628"
->5.1. I just upgraded and am getting <SPAN
+NAME="AEN1031"
+></A
+>5.1. I cannot connect to any websites. Or, I am getting
+<SPAN
CLASS="QUOTE"
>"connection refused"</SPAN
->
-with every web page?</A
-></H3
+> message with every web page. Why?</H3
+><P
+> Either ... </P
+><P
><P
-> Either <SPAN
+></P
+><UL
+><LI
+><P
+><SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> is not running, or your
- browser is configured for a different port than what
- <SPAN
+> is not running. Solution: verify
+ that <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> is using.</P
+> is installed correctly, has not died, and is running.</P
+></LI
+><LI
><P
-> The old <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> (and also
+>Or your browser is configured for a different port than what
<SPAN
CLASS="APPLICATION"
->Junkbuster</SPAN
->) used port 8000 by
- default. This has been changed to port 8118 now, due to a conflict
- with NAS (Network Audio Service), which uses port 8000. If you haven't,
- you need to change your browser to the new port number, or alternately
- change <SPAN
-CLASS="APPLICATION"
->Privoxy's</SPAN
-> <SPAN
-CLASS="QUOTE"
->"listen-address"</SPAN
->
- setting in the <TT
-CLASS="FILENAME"
->config</TT
-> file used to start
- <SPAN
+>Privoxy</SPAN
+> is using. Solution: verify that <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->.</P
+>
+ and your browser are set to the same port (<TT
+CLASS="LITERAL"
+>listen-address</TT
+>).</P
+></LI
+><LI
+><P
+>Or if using a forwarding rule, you have a configuration problem or a
+ problem with a host in the forwarding chain. Solution: temporarily alter your
+ configuration and take the forwarders out of the equation.</P
+></LI
+><LI
+><P
+> Or you have a firewall that is interfering and blocking you. Solution:
+ try disabling or removing the firewall as a test.
+ </P
+></LI
+></UL
+></P
></DIV
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN641"
+NAME="AEN1050"
+></A
>5.2. I just added a new rule, but the steenkin ad is
-still getting through. How?</A
-></H3
+still getting through. How?</H3
><P
> If the ad had been displayed before you added its URL, it will probably be
held in the browser's cache for some time, so it will be displayed without
TARGET="_top"
>http://config.privoxy.org/show-url-info</A
>
- and see if any actions match your new rule.</P
+ and see if it really matches your new rule. Blocking ads is like blocking
+ spam: a lot of tinkering is required to stay ahead of the game.</P
></DIV
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN647"
->5.3. One of my favorite sites does not work with <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->.
-What can I do?</A
-></H3
+NAME="BADSITE"
+></A
+>5.3. One of my favorite sites does not work with Privoxy.
+What can I do?</H3
><P
> First verify that it is indeed a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> problem,
- by disabling <SPAN
+ by toggling off <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> filtering and blocking.
- Go to <A
-HREF="http://p.p/"
+> through <A
+HREF="http://config.privoxy.org/toggle"
+TARGET="_top"
+>http://config.privoxy.org/toggle</A
+>,
+ and then shift-reloading the problem page (i.e. holding down the shift key
+ while clicking reload. Alternatively, flush your browser's disk and memory
+ caches).</P
+><P
+> If still a problem, go to <A
+HREF="http://config.privoxy.org/show-url-info"
TARGET="_top"
->http://p.p/</A
-> and click on
+>http://config.privoxy.org/show-url-info</A
+>
+ and paste the full URL of the page in question into the prompt. See which actions
+ are being applied to the URL, and which matches in which actions files are
+ responsible for that. Now, armed with this information, go to <A
+HREF="http://config.privoxy.org/show-status"
+TARGET="_top"
+>http://config.privoxy.org/show-status</A
+>
+ and select the appropriate actions files for editing.</P
+><P
+> You can now either look for a section which disables the actions that
+ you suspect to cause the problem and add a pattern for your site there,
+ or make up a completely new section for your site. In any case, the recommended
+ way is to disable only the prime suspect, reload the problem page, and only
+ if the problem persists, disable more and more actions until you have
+ identified the culprit. You may or may not want to turn the other actions
+ on again. Remember to flush your browser's caches in between any such changes!</P
+><P
+> Alternately, if you are comfortable with a text editor, you can accomplish
+ the same thing by editing the appropriate actions file. Probably the easiest
+ way to deal with such problems when editing by hand is to add your
+ site to a <TT
+CLASS="LITERAL"
+>{ fragile }</TT
+> section in <TT
+CLASS="FILENAME"
+>user.action</TT
+>,
+ which is an alias that turns off most <SPAN
+CLASS="QUOTE"
+>"dangerous"</SPAN
+>
+ actions, but is also likely to turn off more actions then needed, and thus lower
+ your privacy and protection more than necessary, </P
+><P
+> Troubleshooting actions is discussed in more detail in the <A
+HREF="../user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>User Manual appendix,
+ Troubleshooting: the Anatomy of an Action</A
+>.
+ There is also an <A
+HREF="../user-manual/actions-file.html#ACT-EXAMPLES"
+TARGET="_top"
+>actions tutorial</A
+>
+ with general configuration information and examples.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="DUN"
+></A
+>5.4. After installing Privoxy, I have to log in
+every time I start IE. What gives?</H3
+><P
+> This is a quirk that effects the installation of
<SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, in conjunction with Internet Explorer and
+ Internet Connection Sharing on Windows 2000 and Windows XP. The symptoms may
+ appear to be corrupted or invalid DUN settings, or passwords.</P
+><P
+> When setting up an NT based Windows system with
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> you may find that things do not seem to be
+ doing what you expect. When you set your system up you will probably have set
+ up Internet Connection Sharing (ICS) with Dial up Networking (DUN) when
+ logged in with administrator privileges. You will probably have made this DUN
+ connection available to other accounts that you may have set-up on your
+ system. E.g. Mum or Dad sets up the system and makes accounts suitably
+ configured for the kids.</P
+><P
+> When setting up <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in this environment you
+ will have to alter the proxy set-up of Internet Explorer (IE) for the
+ specific DUN connection on which you wish to use
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>. When you do this the ICS DUN set-up
+ becomes user specific. In this instance you will see no difference if you
+ change the DUN connection under the account used to set-up the connection.
+ However when you do this from another user you will notice that the DUN
+ connection changes to make available to "Me only". You will also find that
+ you have to store the password under each different user!</P
+><P
+> The reason for this is that each user's set-up for IE is user specific. Each
+ set-up DUN connection and each LAN connection in IE store the settings for
+ each user individually. As such this enforces individual configurations
+ rather than common ones. Hence the first time you use a DUN connection after
+ re-booting your system it may not perform as you expect, and prompt you for
+ the password. Just set and save the password again and all should be OK.</P
+><P
+>[Thanks to Ray Griffith for this submission.]</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="FTP"
+></A
+>5.5. I cannot connect to any FTP sites. Privoxy
+ is blocking me.</H3
+><P
+> <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> cannot act as a proxy for FTP traffic,
+ so do not configure your browser to use <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ as an FTP proxy. The same is true for <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>any protocol other than HTTP
+ or HTTPS (SSL)</I
+></SPAN
+>.
+ </P
+><P
+> Most browsers understand FTP as well as HTTP. If you connect to a site, with
+ a URL like <TT
+CLASS="LITERAL"
+>ftp://ftp.example.com</TT
+>, your browser is making
+ an FTP connection, and not a HTTP connection. So while your browser may
+ speak FTP, <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> does not, and cannot proxy
+ such traffic.
+ </P
+><P
+> To complicate matters, some systems may have a generic <SPAN
CLASS="QUOTE"
->"Toggle Privoxy On or Off"</SPAN
->, then disable it. Now try that
- page again. It's probably a good idea to flush the browser cache as well.</P
+>"proxy"</SPAN
+>
+ setting, which will enable various protocols, including
+ <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>both</I
+></SPAN
+> HTTP and FTP proxying! So it is possible to
+ accidentally enable FTP proxying in these cases. And of course, if this
+ happens, <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> will indeed cause problems since
+ it does not know FTP. Newer version will give a sane error
+ message if a FTP connection is attempted. Just disable the FTP setting
+ and all will be well again.
+ </P
+><P
+> Will <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> ever proxy FTP traffic? Unlikely.
+ There just is not much reason, and the work to make this happen is more than
+ it may seem.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="OSXIE"
+></A
+>5.6. In Mac OSX, I can't configure Microsoft Internet Explorer to use
+ Privoxy as the HTTP proxy.</H3
><P
-> If still a problem, go to <SPAN
+> Microsoft Internet Explorer (in versions like 5.1) respects system-wide
+ network settings. In order to change the HTTP proxy, open System
+ Preferences, and click on the Network icon. In the settings pane that
+ comes up, click on the Proxies tab. Ensure the "Web Proxy (HTTP)" checkbox
+ is checked and enter <TT
+CLASS="LITERAL"
+>127.0.0.1</TT
+> in the entry field.
+ Enter <TT
+CLASS="LITERAL"
+>8118</TT
+> in the Port field. The next time you start
+ IE, it should reflect these values.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="OSXUNINSTALL"
+></A
+>5.7. In Mac OSX, I dragged the Privoxy folder to the trash in order to
+ uninstall it. Now the finder tells me I don't have sufficient privileges to
+ empty the trash.</H3
+><P
+> Just dragging the <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> folder to the trash is
+ not enough to delete it. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> supplies an
+ <SPAN
+CLASS="APPLICATION"
+>uninstall.command</SPAN
+> file that takes care of
+ these details. Open the trash, drag the <SPAN
+CLASS="APPLICATION"
+>uninstall.command</SPAN
+>
+ file out of the trash and double-click on it. You will be prompted for
+ confirmation and the administration password.
+ </P
+><P
+> The trash may still appear full after this command; emptying the trash
+ from the desktop should make it appear empty again.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="OSXIMAGES"
+></A
+>5.8. In Mac OSX Panther (10.3), images often fail to load and/or I
+ experience random delays in page loading. I'm using
+ <TT
+CLASS="LITERAL"
+>localhost</TT
+> as my browser's proxy setting.</H3
+><P
+> We believe this is due to an IPv6-related bug in OSX, but don't fully
+ understand the issue yet. In any case, changing the proxy setting to
+ <TT
+CLASS="LITERAL"
+>127.0.0.1</TT
+> instead of <TT
+CLASS="LITERAL"
+>localhost</TT
+>
+ works around the problem.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="BLANKPAGE"
+></A
+>5.9. I get a completely blank page at one site. <SPAN
CLASS="QUOTE"
->"Show which actions apply to a URL and
- why"</SPAN
-> from <A
-HREF="http://p.p/"
+>"View Source"</SPAN
+>
+ shows only: <SPAN
+CLASS="MARKUP"
+><html><body></body></html></SPAN
+>. Without
+ Privoxy the page loads fine.</H3
+><P
+> Chances are that the site suffers from a bug in
+ <A
+HREF="http://www.php.net/"
TARGET="_top"
->http://p.p/</A
-> and paste
- the full URL of the page in question into the prompt. See which actions are
- being applied to the URL. Now, armed with this information, go to <SPAN
-CLASS="QUOTE"
->"Edit
- the actions list"</SPAN
->. Here you should see various sections that have
- various <SPAN
+><SPAN
+CLASS="APPLICATION"
+>PHP</SPAN
+></A
+>,
+ which results in empty pages being sent if the client explicitly requests
+ an uncompressed page, like <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> features disabled for specific
- sites. Most disabled <SPAN
+> does.
+ This bug has been fixed in PHP 4.2.3.
+ </P
+><P
+> To find out if this is in fact the source of the problem, try adding
+ the site to a <TT
+CLASS="LITERAL"
+>-prevent-compression</TT
+> section in
+ <TT
+CLASS="FILENAME"
+>user.action</TT
+>:
+ </P
+><TABLE
+BORDER="0"
+BGCOLOR="#E0E0E0"
+WIDTH="100%"
+><TR
+><TD
+><PRE
+CLASS="SCREEN"
+> # Make exceptions for ill-behaved sites:
+ #
+ {-prevent-compression}
+ .example.com</PRE
+></TD
+></TR
+></TABLE
+><P
+> If that works, you may also want to report the problem to the
+ site's webmasters, telling them to use zlib.output_compression
+ instead of ob_gzhandler in their PHP applications (workaround)
+ or upgrade to PHP 4.2.3 or later (fix).
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="ERROR503"
+></A
+>5.10. Why am I getting a 503 Error (WSAECONNREFUSED) on every page?</H3
+><P
+> More than likely this is a problem with your TCP/IP networking. ZoneAlarm has
+ been reported to cause this symptom -- even if not running. The solution is
+ to either fight the ZA configuration, or uninstall ZoneAlarm, and then find
+ something better behaved in its place. Other personal firewall type products
+ may cause similar type problems if not configured correctly.
+ </P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="NOHOSTNAME"
+></A
+>5.11. My logs show many <SPAN
CLASS="QUOTE"
->"actions"</SPAN
-> will have a <SPAN
+>"Unable to get my own hostname"</SPAN
+> lines.
+Why?</H3
+><P
+> <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> tries to get the hostname of the system
+ its running on from the IP address of the system interface it is bound to
+ (from the <TT
+CLASS="FILENAME"
+>config</TT
+> file
+ <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>listen-address</I
+></SPAN
+> setting). If the system cannot supply
+ this information, <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> logs this condition. </P
+><P
+> Typically, this would be considered a minor system configuration error. It is
+ not a fatal error to <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> however, but may
+ result in a much slower response from <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on
+ some platforms due to DNS timeouts.</P
+><P
+> This can be caused by a problem with the local <TT
+CLASS="FILENAME"
+>HOSTS</TT
+>
+ file. If this file has been changed from the original, try reverting it to
+ see if that helps. Make sure what ever name(s) are used for the local system,
+ that they resolve both ways.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="INUSE"
+></A
+>5.12. When I try to launch Privoxy, I get an
+error message <SPAN
CLASS="QUOTE"
->"-"</SPAN
-> (minus
- sign) in front of them. Some aliases are used just to disable other actions,
- e.g. <SPAN
+>"port 8118 is already in use"</SPAN
+> (or similar wording).
+Why?</H3
+><P
+> Port 8118 is <SPAN
+CLASS="APPLICATION"
+>Privoxy's</SPAN
+> default TCP
+ <SPAN
CLASS="QUOTE"
->"shop"</SPAN
-> and <SPAN
+>"listening"</SPAN
+> port. Typically this message would mean that there
+ is already one instance of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> running, and
+ your system is actually trying to start a second
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on the same port, which will not work.
+ (You can have multiple instances but they must be assigned different ports.)
+ How and why this might happen varies from platform to platform, but you need
+ to check your installation and start-up procedures.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="DEMORONIZER"
+></A
+>5.13. Pages with UTF-8 fonts are garbled.</H3
+><P
+> This is caused by the <SPAN
CLASS="QUOTE"
->"fragile"</SPAN
->, and won't necessarily
- use a <SPAN
+>"demoronizer"</SPAN
+> filter. You should either
+ upgrade <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, or at least upgrade to the most
+ recent <TT
+CLASS="FILENAME"
+>default.action</TT
+> file available from <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>SourceForge</A
+>.
+ Or you can simply disable the demoronizer filter.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="DEMORONIZER2"
+></A
+>5.14. Why are binary files (such as images) corrupted when Privoxy
+ is used?</H3
+><P
+> This may also be caused by the <SPAN
CLASS="QUOTE"
->"+"</SPAN
-> or <SPAN
+>"demoronizer"</SPAN
+> filter,
+ in conjunction with a web server that is misreporting a file type. Binary
+ files are exempted from <SPAN
+CLASS="APPLICATION"
+>Privoxy's</SPAN
+> filtering
+ (unless the web server by mistake says the file is something else). Either
+ upgrade <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, or go to the most recent
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file available from <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>SourceForge</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="DEMORONIZER3"
+></A
+>5.15. What is the <SPAN
CLASS="QUOTE"
->"-"</SPAN
-> sign. Add your problem page
- URL to one of these sections that looks like it is disabling the feature that
- is causing the problem. Rember to flush your browser's caches when making
- such changes! As a last resort, try <SPAN
+>"demoronizer"</SPAN
+> and why is it there?</H3
+><P
+> The original demoronizer was a Perl script that cleaned up HTML pages which
+ were created with certain Microsoft products. MS has used proprietary extensions
+ to standardized font encodings (ISO 8859-1), which has caused problems for pages
+ that are viewed with non-Microsoft products (and are expecting to see a
+ standard set of fonts). The demoronizer corrected these errors so the pages
+ displayed correctly. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> borrowed from this
+ script, introducing a filter based on the original demoronizer, which in turn could
+ correct these errors on the fly. </P
+><P
+> But this is only needed in some situations, and will cause serious problems in some
+ other situations.</P
+><P
+> If you are using Microsoft products, you do not need it. If you need to view
+ pages with UTF-8 characters (such as Cyrillic or Chinese), then it will
+ cause corruption of the fonts, and thus <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>should not be on</I
+></SPAN
+>.</P
+><P
+> On the other hand, if you use non-Microsoft products, and you occasionally
+ notice wierd characters on pages, you might want to try it.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="WINDOWOPEN"
+></A
+>5.16. Why do I keep seeing <SPAN
CLASS="QUOTE"
->"fragile"</SPAN
-> which
- disables most actions. Now re-try the page. There might be some trial and
- error involved. This is discussed in a little more detail in the <A
-HREF="../user-manual/appendix.html#ACTIONSANAT"
+>"PrivoxyWindowOpen()"</SPAN
+> in raw source code?</H3
+><P
+> <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is attempting to disable malicious
+ <A
+HREF="http://en.wikipedia.org/wiki/Javascript"
TARGET="_top"
->user-manual appendix</A
->. </P
+>Javascript</A
+>
+ in this case, with the <TT
+CLASS="LITERAL"
+>unsolicited-popups</TT
+>
+ filter. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> cannot tell very well
+ <SPAN
+CLASS="QUOTE"
+>"good"</SPAN
+> code snippets from <SPAN
+CLASS="QUOTE"
+>"bad"</SPAN
+> code snippets.</P
><P
-> Alternately, if you are comfortable with a text editor, you can accomplish
- the same thing by editing the appropriate <SPAN
+> If you see this in HTML source, and the page displays without problems, then
+ this is good, and likely some pop-up window was disabled. If you see this
+ where it is causing a problem, such as a downloaded program source code file,
+ then you should set an exception for this site or page such that the
+ integrity of the page stays in tact by disabling all filtering.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H3
+CLASS="SECT2"
+><A
+NAME="DNSERRORS"
+></A
+>5.17. I am getting too many DNS errors like <SPAN
+CLASS="QUOTE"
+>"404 No Such Domain"</SPAN
+>. Why
+ can't Privoxy do this better?</H3
+><P
+> There are potentially several factors here. First of all, the DNS resolution
+ is done by the underlying operating system -- not
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> itself. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ merely initiates the process and hands it off, and then later reports
+ whatever the outcome was. And tries to give a coherent message if there seems
+ to be a problem. In some cases, this might otherwise be mitigated by the
+ browser itself which might try some work-arounds and alternate approaches (e.g
+ adding <SPAN
CLASS="QUOTE"
->"actions"</SPAN
-> file.</P
+>"www."</SPAN
+> to the URL). In other cases, if
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is being chained with another proxy, this
+ could complicate the issue, and cause undue
+ delays and timeouts. In the case of a <SPAN
+CLASS="QUOTE"
+>"socks4a"</SPAN
+> proxy, the socks
+ server handles all the DNS. <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> would just be
+ the <SPAN
+CLASS="QUOTE"
+>"messenger"</SPAN
+> which is reporting whatever problem occurred
+ downstream, and not the root cause of the error.</P
+><P
+> In any case, v. 3.0.5 includes various improvements to help
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> better handle these cases.</P
></DIV
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="BUGS"
->5.4. Where can I get help? Report bugs? Feature Requests? Etc?</A
-></H3
+NAME="ALLCPU"
+></A
+>5.18. At one site Privoxy just hangs, and starts taking
+ all CPU. Why is this?</H3
><P
-> Feedback is encouraged, whether good, bad or ugly. Please see the contact
- page in the <A
-HREF="../user-manual/contact.html"
-TARGET="_top"
->user-manual</A
-> for
- details. </P
+> This is probably a manifestation of the <SPAN
+CLASS="QUOTE"
+>"100% cpu"</SPAN
+> problem that
+ occurs on pages containing many (thousands upon thousands) of blank lines. The blank lines
+ are in the raw HTML source of the page, and the browser just ignores them. But the
+ pattern matching in <SPAN
+CLASS="APPLICATION"
+>Privoxy's</SPAN
+> page filtering
+ mechanism is trying to match against absurdly long strings and this becomes
+ very CPU-intensive, taking a long, long time to complete. Until a better
+ solution comes along, disable filtering on these pages, particularly the
+ <TT
+CLASS="LITERAL"
+>js-annoyances</TT
+> and <TT
+CLASS="LITERAL"
+>unsolicited-popups</TT
+>
+ filters.</P
></DIV
><DIV
CLASS="SECT2"
><H3
CLASS="SECT2"
><A
-NAME="AEN674"
->5.5. What time is it?</A
-></H3
+NAME="SLOWCRAWL"
+></A
+>5.19. I just installed Privoxy, and all my
+browsing has slowed to a crawl. What gives?</H3
><P
-> Time for you to go!</P
+> This should not happen, and for the overwhelming number of users world-wide,
+ it does not happen. I would suspect some inadvertent interaction of software
+ components such as anti-virus software, spyware protectors, personal
+ firewalls or similar components. Try disabling (or uninstalling) these one
+ at a time and see if that helps.</P
></DIV
></DIV
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