-<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN""http://www.w3.org/TR/html4/loose.dtd">
<HTML
><HEAD
><TITLE
>Contacting the developers, Bug Reporting and Feature Requests</TITLE
><META
NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.7"><LINK
+CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK
REL="HOME"
TITLE="Privoxy Frequently Asked Questions"
HREF="index.html"><LINK
HREF="copyright.html"><LINK
REL="STYLESHEET"
TYPE="text/css"
-HREF="../p_doc.css"></HEAD
+HREF="../p_doc.css"><META
+HTTP-EQUIV="Content-Type"
+CONTENT="text/html;
+charset=ISO-8859-1"></HEAD
><BODY
CLASS="SECT1"
BGCOLOR="#EEEEEE"
><P
> For casual users, our
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>support forum at SourceForge</A
>
is probably best suited:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
></P
>users
mailing list</A
>, where the developers also hang around.</P
+><P
+> Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-BUGS"
->6.2. Report Bugs</A
+NAME="REPORTING"
+>6.2. Reporting Problems</A
></H2
><P
-> Please report all bugs <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->only</I
-></SPAN
-> through our
- bug tracker:
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+>6.2.1. Reporting Ads or Other Configuration Problems</A
+></H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-BUGS"
+>6.2.2. Reporting Bugs</A
+></H3
+><P
+> Please report all bugs through our bug tracker:
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
><P
-> Before doing so, please make sure that the bug has not already been submitted
+> Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
+>
and observe the additional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
->.</P
+>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.</P
><P
->
- Please try to verify that it is a <SPAN
+> Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> bug,
- and not a browser or site bug first. If unsure,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
try <A
-HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
+HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
>toggling
off</A
> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->, and see if the problem persists.
- The <A
-HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
-TARGET="_top"
->appendix
- of the user manual</A
-> also has helpful information
- on action debugging. If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
+>, and see if the problem persists.</P
><P
-> If not using the latest version, chances are that the bug has been found
+> If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
+><P
+> If you aren't using the latest Privoxy version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug, but this is not required for reporting.</P
+ that your bug still exists.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
+><LI
+><P
+> The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version you are using
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <A
+HREF="http://config.privoxy.org/show-version"
+TARGET="_top"
+>http://config.privoxy.org/show-version</A
+>).
+ </P
+></LI
+><LI
+><P
+> The operating system and versions you run
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+ XP SP2</SPAN
+>), if you are using a Unix flavor,
+ sending the output of <SPAN
+CLASS="QUOTE"
+>"uname -a"</SPAN
+> should do,
+ in case of GNU/Linux, please also name the distribution.
+ </P
+></LI
+><LI
+><P
+> The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+>
+ you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+ </P
+></LI
+><LI
+><P
+> The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com/?somethingelse=123</TT
+>).
+ </P
+></LI
+><LI
+><P
+> Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+ by the <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> developers via SourceForge,
+ or if you got your copy somewhere else.
+ </P
+></LI
+><LI
+><P
+> Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with
+ another proxy such as <SPAN
+CLASS="APPLICATION"
+>Tor</SPAN
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
+ </P
+></LI
+><LI
+><P
+> Whether you are using a personal firewall product. If so, does
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+ </P
+></LI
+><LI
+><P
+> Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </P
+></LI
+></UL
+></P
+><P
+> You don't have to tell us your actual name when filing a problem
+ report, but please use a nickname so we can differentiate between
+ your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.</P
+><P
+> The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+ of the Privoxy User Manual</A
+> also has helpful information
+ on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
></DIV
><DIV
CLASS="SECT2"
> You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
>.</P
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-ADS"
->6.4. Report Ads or Other Actions-Related Problems</A
-></H2
-><P
-> Please send feedback on ads that slipped through, innocent images that were blocked,
- and any other problems relating to the <TT
-CLASS="FILENAME"
->default.action</TT
-> file through
- our actions feedback mechanism located at
- <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
->http://www.privoxy.org/actions/</A
->.
- On this page, you will also find a bookmark which will take you back there from
- any troubled site and even pre-fill the form!</P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
-TARGET="_top"
->ijbswa-announce</A
->
- list and available from our the <A
-HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
-TARGET="_top"
->files section</A
-> of
- our <A
-HREF="http://sf.net/projects/ijbswa/"
-TARGET="_top"
->project page</A
->.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
NAME="CONTACT-OTHER"
->6.5. Other</A
+>6.4. Other</A
></H2
><P
>For any other issues, feel free to use the mailing lists. Technically interested users
projects / privoxy.git / blobdiff