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><A
NAME="CONTACT"
->7. Contacting the developers, Bug Reporting and Feature Requests</A
+>6. Contacting the developers, Bug Reporting and Feature Requests</A
></H1
><P
-> We value your feedback. However, to provide you with the best support, please
- note the following sections.</P
+> We value your feedback. In fact, we rely on it to improve
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> and its configuration.
+ However, please note the following hints, so we can
+ provide you with the best support:</P
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
NAME="CONTACT-SUPPORT"
->7.1. Get Support</A
+>6.1. Get Support</A
></H2
><P
-> <P
-CLASS="LITERALLAYOUT"
->To get support, use the Sourceforge Support Forum:<br>
-<br>
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+> For casual users, our
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
-><br>
- </P
+>support forum at SourceForge</A
>
- </P
+ is probably best suited:
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+TARGET="_top"
+>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
+></P
+><P
+> All users are of course welcome to discuss their issues on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
+TARGET="_top"
+>users
+ mailing list</A
+>, where the developers also hang around.</P
+><P
+> Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-BUGS"
->7.2. Report bugs</A
+NAME="REPORTING"
+>6.2. Reporting Problems</A
></H2
><P
-> <P
-CLASS="LITERALLAYOUT"
->To submit bugs, use the Sourceforge Bug Forum:<br>
-<br>
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
->. <br>
- </P
->
- </P
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
><P
-> Make sure that the bug has not already been submitted. Please try to
- verify that it is a <SPAN
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> bug, and not a
- browser or site bug first. If you are using your own custom configuration,
- please try the stock configs to see if the problem is a configuration
- related bug. And if not using the latest development snapshot, please try
- the latest one. Or even better, CVS sources. Please be sure to include the
- <SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> version, platform, browser, any
- pertinent log data, any other relevant details (please be specific) and,
- if possible, some way to reproduce the bug.
- </P
+>, such as that might cause a crash.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+>6.2.1. Reporting Ads or Other Configuration Problems</A
+></H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
></DIV
><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
><A
-NAME="CONTACT-FEATURE"
->7.3. Request new features</A
-></H2
+NAME="CONTACT-BUGS"
+>6.2.2. Reporting Bugs</A
+></H3
><P
-> <P
-CLASS="LITERALLAYOUT"
->To submit ideas on new features, use the Sourceforge feature request forum:<br>
-<br>
- <A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse"
+> Please report all bugs through our bug tracker:
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse</A
->.<br>
- </P
+>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
+>. </P
+><P
+> Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
>
- </P
+ and observe the additional hints at the top of the <A
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+TARGET="_top"
+>submit
+ form</A
+>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.</P
+><P
+> Please try to verify that it is a <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> bug,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
+ try <A
+HREF="http://config.privoxy.org/toggle?set=disable"
+TARGET="_top"
+>toggling
+ off</A
+> <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, and see if the problem persists.</P
+><P
+> If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
+><P
+> If you aren't using the latest Privoxy version, the bug may have been found
+ and fixed in the meantime. We would appreciate if you could take the time
+ to <A
+HREF="http://www.privoxy.org/user-manual/installation.html"
+TARGET="_top"
+>upgrade
+ to the latest version</A
+> (or even the latest CVS snapshot) and verify
+ that your bug still exists.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
+><LI
+><P
+> The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version you are using
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <A
+HREF="http://config.privoxy.org/show-version"
+TARGET="_top"
+>http://config.privoxy.org/show-version</A
+>).
+ </P
+></LI
+><LI
+><P
+> The operating system and versions you run
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+ XP SP2</SPAN
+>), if you are using a Unix flavor,
+ sending the output of <SPAN
+CLASS="QUOTE"
+>"uname -a"</SPAN
+> should do,
+ in case of GNU/Linux, please also name the distribution.
+ </P
+></LI
+><LI
+><P
+> The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+>
+ you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+ </P
+></LI
+><LI
+><P
+> The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com/?somethingelse=123</TT
+>).
+ </P
+></LI
+><LI
+><P
+> Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+ by the <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> developers via SourceForge,
+ or if you got your copy somewhere else.
+ </P
+></LI
+><LI
+><P
+> Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with
+ another proxy such as <SPAN
+CLASS="APPLICATION"
+>Tor</SPAN
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
+ </P
+></LI
+><LI
+><P
+> Whether you are using a personal firewall product. If so, does
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+ </P
+></LI
+><LI
+><P
+> Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </P
+></LI
+></UL
+></P
+><P
+> You don't have to tell us your actual name when filing a problem
+ report, but please use a nickname so we can differentiate between
+ your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.</P
+><P
+> The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+ of the Privoxy User Manual</A
+> also has helpful information
+ on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-ADS"
->7.4. Report ads or other filter problems</A
+NAME="CONTACT-FEATURE"
+>6.3. Request New Features</A
></H2
><P
->You can also send feedback on websites that Privoxy has problems with. Please bookmark
-the following link: <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
-><SPAN
-CLASS="QUOTE"
->"Privoxy - Submit Filter Feedback"</SPAN
-></A
->. Once you surf to a page with problems, use the
-bookmark to send us feedback. We will look into the issue as soon as possible.
- </P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+> You are welcome to submit ideas on new features or other proposals
+ for improvement through our feature request tracker at
+ <A
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
->ijbswa-announce</A
->
- list.</P
+>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
+>.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="CONTACT-OTHER"
->7.5. Other</A
+>6.4. Other</A
></H2
><P
-> <P
-CLASS="LITERALLAYOUT"
->For any other issues, feel free to use the mailing lists:<br>
- <br>
- <A
+>For any other issues, feel free to use the mailing lists. Technically interested users
+and people who wish to contribute to the project are also welcome on the developers list!
+You can find an overview of all <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>-related mailing lists,
+including list archives, at:
+<A
HREF="http://sourceforge.net/mail/?group_id=11118"
TARGET="_top"
>http://sourceforge.net/mail/?group_id=11118</A
->.<br>
- </P
->
- </P
-><P
-> Anyone interested in actively participating in development and related
- discussions can also join the appropriate mailing list. Archives are
- available, too. See the page on Sourceforge.
- </P
+>.</P
></DIV
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+>Privoxy Copyright, License and History</TD
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