+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN""http://www.w3.org/TR/html4/loose.dtd">
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><HEAD
><TITLE
>Contacting the developers, Bug Reporting and Feature Requests</TITLE
><META
NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
-"><LINK
+CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK
REL="HOME"
TITLE="Privoxy Frequently Asked Questions"
HREF="index.html"><LINK
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REL="STYLESHEET"
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+HREF="../p_doc.css"><META
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><BODY
CLASS="SECT1"
BGCOLOR="#EEEEEE"
CLASS="SECT1"
><A
NAME="CONTACT"
-></A
->6. Contacting the developers, Bug Reporting and Feature Requests</H1
+>6. Contacting the developers, Bug Reporting and Feature Requests</A
+></H1
><P
> We value your feedback. In fact, we rely on it to improve
<SPAN
CLASS="SECT2"
><A
NAME="CONTACT-SUPPORT"
-></A
->6.1. Get Support</H2
+>6.1. Get Support</A
+></H2
><P
> For casual users, our
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>support forum at SourceForge</A
>
is probably best suited:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
></P
>users
mailing list</A
>, where the developers also hang around.</P
+><P
+> Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="REPORTING"
-></A
->6.2. Reporting Problems</H2
+>6.2. Reporting Problems</A
+></H2
><P
><SPAN
CLASS="QUOTE"
CLASS="SECT3"
><A
NAME="CONTACT-ADS"
-></A
->6.2.1. Reporting Ads or Other Configuration Problems</H3
+>6.2.1. Reporting Ads or Other Configuration Problems</A
+></H3
><P
> Please send feedback on ads that slipped through, innocent images that were
blocked, sites that don't work properly, and other configuration related problem of
>default.action</TT
> file, to
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
TARGET="_top"
> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
>,
CLASS="SECT3"
><A
NAME="CONTACT-BUGS"
-></A
->6.2.2. Reporting Bugs</H3
+>6.2.2. Reporting Bugs</A
+></H3
><P
-> Please report all bugs <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->only</I
-></SPAN
-> through our
- bug tracker:
+> Please report all bugs through our bug tracker:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
></SPAN
>
and observe the additional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
>. If already submitted, please feel free to add any info to the
original report that might help to solve the issue.</P
><P
->
- Please try to verify that it is a <SPAN
+> Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> bug,
- and not a browser or site bug first. If unsure,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
try <A
HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->, and see if the problem persists.
- If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
+>, and see if the problem persists.</P
><P
-> If not using the latest version, the bug may have been found
+> If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
+><P
+> If you aren't using the latest Privoxy version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug.</P
+ that your bug still exists.</P
><P
>Please be sure to provide the following information:</P
><P
> The exact <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> version of the proxy software
+> version you are using
(if you got the source from CVS, please also provide the source code revisions
as shown in <A
HREF="http://config.privoxy.org/show-version"
sending the output of <SPAN
CLASS="QUOTE"
>"uname -a"</SPAN
-> should do.
+> should do,
+ in case of GNU/Linux, please also name the distribution.
</P
></LI
><LI
CLASS="APPLICATION"
>Privoxy</SPAN
> is one supplied
- by the developers of <SPAN
+ by the <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> via SourceForge,
- or somewhere else.
+> developers via SourceForge,
+ or if you got your copy somewhere else.
</P
></LI
><LI
another proxy such as <SPAN
CLASS="APPLICATION"
>Tor</SPAN
->. If so, please try
- disabling the other proxy.
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
</P
></LI
><LI
action taken).
</P
></LI
-><LI
-><P
-> <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->Please provide your SF login, or email address</I
-></SPAN
->, in case we
- need to contact you.
- </P
-></LI
></UL
></P
><P
+> You don't have to tell us your actual name when filing a problem
+ report, but please use a nickname so we can differentiate between
+ your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.</P
+><P
> The <A
HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
TARGET="_top"
CLASS="SECT2"
><A
NAME="CONTACT-FEATURE"
-></A
->6.3. Request New Features</H2
+>6.3. Request New Features</A
+></H2
><P
> You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
>.</P
CLASS="SECT2"
><A
NAME="CONTACT-OTHER"
-></A
->6.4. Other</H2
+>6.4. Other</A
+></H2
><P
>For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!
projects / privoxy.git / blobdiff