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-
<div class="SECT1">
- <h1 class="SECT1"><a name="CONTACT" id="CONTACT">6. Contacting the
- developers, Bug Reporting and Feature Requests</a></h1>
-
- <p>We value your feedback. In fact, we rely on it to improve <span class=
- "APPLICATION">Privoxy</span> and its configuration. However, please note
- the following hints, so we can provide you with the best support.</p>
-
+ <h1 class="SECT1"><a name="CONTACT" id="CONTACT">6. Contacting the developers, Bug Reporting and Feature
+ Requests</a></h1>
+ <p>We value your feedback. In fact, we rely on it to improve <span class="APPLICATION">Privoxy</span> and its
+ configuration. However, please note the following hints, so we can provide you with the best support.</p>
<div class="SECT2">
- <h2 class="SECT2"><a name="SUFFICIENT-INFORMATION" id=
- "SUFFICIENT-INFORMATION">6.1. Please provide sufficient
+ <h2 class="SECT2"><a name="SUFFICIENT-INFORMATION" id="SUFFICIENT-INFORMATION">6.1. Please provide sufficient
information</a></h2>
-
- <p>A lot of support requests don't contain enough information and can't
- be solved without a lot of back and forth which causes unnecessary
- delays. Reading this section should help to prevent that.</p>
-
- <p>Before contacting us to report a problem, please try to verify that
- it is a <span class="APPLICATION">Privoxy</span> problem, and not a
- browser or site problem or documented behaviour that just happens to be
- different than what you expected. If unsure, try <a href=
- "http://config.privoxy.org/toggle?set=disable" target="_top">toggling
- off</a> <span class="APPLICATION">Privoxy</span>, and see if the
- problem persists.</p>
-
- <p>If you are using your own custom configuration, please try the
- default configuration to see if the problem is configuration related.
- If you're having problems with a feature that is disabled by default,
- please ask around on the mailing list if others can reproduce the
- problem.</p>
-
- <p>If you aren't using the latest Privoxy version, the problem may have
- been found and fixed in the meantime. We would appreciate if you could
- take the time to <a href=
- "http://www.privoxy.org/user-manual/installation.html" target=
- "_top">upgrade to the latest version</a> and verify that the problem
- still exists.</p>
-
- <p>Please be sure to provide the following information when reporting
- problems or requesting support:</p>
-
+ <p>A lot of support requests don't contain enough information and can't be solved without a lot of back and forth
+ which causes unnecessary delays. Reading this section should help to prevent that.</p>
+ <p>Before contacting us to report a problem, please try to verify that it is a <span class=
+ "APPLICATION">Privoxy</span> problem, and not a browser or site problem or documented behaviour that just happens
+ to be different than what you expected. If unsure, try <a href="http://config.privoxy.org/toggle?set=disable"
+ target="_top">toggling off</a> <span class="APPLICATION">Privoxy</span>, and see if the problem persists.</p>
+ <p>If you are using your own custom configuration, please try the default configuration to see if the problem is
+ configuration related. If you're having problems with a feature that is disabled by default, please ask around on
+ the mailing list if others can reproduce the problem.</p>
+ <p>If you aren't using the latest Privoxy version, the problem may have been found and fixed in the meantime. We
+ would appreciate if you could take the time to <a href="https://www.privoxy.org/user-manual/installation.html"
+ target="_top">upgrade to the latest version</a> and verify that the problem still exists.</p>
+ <p>Please be sure to provide the following information when reporting problems or requesting support:</p>
<ul>
<li>
- <p>The exact <span class="APPLICATION">Privoxy</span> version you
- are using.</p>
+ <p>The exact <span class="APPLICATION">Privoxy</span> version you are using.</p>
</li>
-
<li>
- <p>The operating system and versions you run <span class=
- "APPLICATION">Privoxy</span> on, e.g. <span class=
+ <p>The operating system and versions you run <span class="APPLICATION">Privoxy</span> on, e.g. <span class=
"APPLICATION">Windows XP SP2</span>.</p>
</li>
-
<li>
- <p>The name, platform, and version of the <span class=
- "APPLICATION">browser</span> you were using (e.g. <span class=
- "APPLICATION">Internet Explorer v5.5</span> for Mac).</p>
+ <p>The name, platform, and version of the <span class="APPLICATION">browser</span> you were using (e.g.
+ <span class="APPLICATION">Internet Explorer v5.5</span> for Mac).</p>
</li>
-
<li>
- <p>The URL where the problem occurred, or some way for us to
- duplicate the problem (e.g. <tt class=
+ <p>The URL where the problem occurred, or some way for us to duplicate the problem (e.g. <tt class=
"LITERAL">http://somesite.example.com/?somethingelse=123</tt>).</p>
</li>
-
<li>
- <p>Whether your version of <span class="APPLICATION">Privoxy</span>
- is one supplied by the <span class="APPLICATION">Privoxy</span>
- developers via SourceForge, or if you got your copy somewhere
- else.</p>
+ <p>Whether your version of <span class="APPLICATION">Privoxy</span> is one supplied by the <span class=
+ "APPLICATION">Privoxy</span> developers, or if you got your copy somewhere else.</p>
</li>
-
<li>
- <p>Whether you are using <span class="APPLICATION">Privoxy</span>
- together with another proxy such as <span class=
- "APPLICATION">Tor</span>. If so, please temporary disable the other
- proxy to see if the symptoms change.</p>
+ <p>Whether you are using <span class="APPLICATION">Privoxy</span> together with another proxy such as
+ <span class="APPLICATION">Tor</span>. If so, please temporary disable the other proxy to see if the symptoms
+ change.</p>
</li>
-
<li>
- <p>Whether you are using a personal firewall product. If so, does
- <span class="APPLICATION">Privoxy</span> work without it?</p>
+ <p>Whether you are using a personal firewall product. If so, does <span class="APPLICATION">Privoxy</span>
+ work without it?</p>
</li>
-
<li>
- <p>Any other pertinent information to help identify the problem
- such as config or log file excerpts (yes, you should have log file
- entries for each action taken). To get a meaningful logfile, please
- make sure that the <a href="../user-manual/config.html#LOGFILE"
- target="_top">logfile directive</a> is being used and the following
- <a href="../user-manual/config.html#DEBUG" target="_top">debug
- options</a> are enabled (all of them):</p>
-
+ <p>Any other pertinent information to help identify the problem such as config or log file excerpts (yes, you
+ should have log file entries for each action taken). To get a meaningful logfile, please make sure that the
+ <a href="../user-manual/config.html#LOGFILE" target="_top">logfile directive</a> is being used and the
+ following <a href="../user-manual/config.html#DEBUG" target="_top">debug options</a> are enabled (all of
+ them):</p>
<p class="LITERALLAYOUT">
- debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.<br>
+ debug 1 # Log the destination for each request. See also debug 1024.<br>
- debug 2 # show each connection status<br>
-
- debug 4 # show I/O status<br>
+ # See also debug 1024.<br>
+ debug 2 # show each connection status<br>
+ debug 4 # show tagging-related messages<br>
debug 8 # show header parsing<br>
-
debug 128 # debug redirects<br>
debug 256 # debug GIF de-animation<br>
-
debug 512 # Common Log Format<br>
+ debug 1024 # Log the destination for requests Privoxy didn't let through,<br>
- debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.<br>
+ # and the reason why.<br>
debug 4096 # Startup banner and warnings.<br>
-
- debug 8192 # Non-fatal errors</p>
-
- <p>If you are having trouble with a filter, please additionally
- enable</p>
-
+ debug 8192 # Non-fatal errors<br>
+ debug 65536 # Log applying actions</p>
+ <p>If you are having trouble with a filter, please additionally enable</p>
<p class="LITERALLAYOUT">
- debug 64 # debug regular expression filters</p>If
- you are using Privoxy 3.0.17 or later and suspect that it
- interprets the request or the response incorrectly, please enable
-
+ debug 64 # debug regular expression filters</p>
+ <p>If you suspect that Privoxy interprets the request or the response incorrectly, please enable
+ additionally</p>
<p class="LITERALLAYOUT">
debug 32768 # log all data read from the network</p>
-
- <p>It's easy for us to ignore log messages that aren't relevant but
- missing log messages may make it impossible to investigate a
- problem. If you aren't sure which of the debug directives are
- relevant, please just enable all of them and let us worry about
- it.</p>
-
- <p>Note that Privoxy log files may contain sensitive information so
- please don't submit any logfiles you didn't read first. You can
- mask sensitive information as long as it's clear that you removed
- something.</p>
+ <p>It's easy for us to ignore log messages that aren't relevant but missing log messages may make it
+ impossible to investigate a problem. If you aren't sure which of the debug directives are relevant, please
+ just enable all of them and let us worry about it.</p>
+ <p>Note that Privoxy log files may contain sensitive information so please don't submit any logfiles you
+ didn't read first. You can mask sensitive information as long as it's clear that you removed something.</p>
+ <p>Please clear the browser cache before reproducing the problem.</p>
</li>
</ul>
-
- <p>You don't have to tell us your actual name when filing a problem
- report, but if you don't, please use a nickname so we can differentiate
- between your messages and the ones entered by other "anonymous" users
- that may respond to your request if they have the same problem or
- already found a solution. Note that due to spam the trackers may not
- always allow to post without being logged into SourceForge. If that's
- the case, you are still free to create a login that isn't directly
- linked to your name, though.</p>
-
- <p>Please also check the status of your request a few days after
- submitting it, as we may request additional information. If you use a
- SF id, you should automatically get a mail when someone responds to
- your request. Please don't bother to add an email address when using
- the tracker. If you prefer to communicate through email, just use one
- of the mailing lists directly.</p>
-
- <p>If you are new to reporting problems, you might be interested in
- <a href="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html" target=
- "_top">How to Report Bugs Effectively</a>.</p>
-
- <p>The <a href=
- "http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT" target=
- "_top">appendix of the Privoxy User Manual</a> also has helpful
- information on understanding <tt class="LITERAL">actions</tt>, and
+ <p>You don't have to tell us your actual name when filing a problem report, but if you don't, please use a
+ nickname so we can differentiate between your messages and the ones entered by other "anonymous" users that may
+ respond to your request if they have the same problem or already found a solution. Note that due to spam the
+ trackers may not always allow to post without being logged into SourceForge. If that's the case, you are still
+ free to create a login that isn't directly linked to your name, though.</p>
+ <p>Please also check the status of your request a few days after submitting it, as we may request additional
+ information. If you use a SF id, you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker. If you prefer to communicate through email,
+ just use one of the mailing lists directly.</p>
+ <p>The <a href="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT" target="_top">appendix of the
+ Privoxy User Manual</a> also has helpful information on understanding <tt class="LITERAL">actions</tt>, and
<tt class="LITERAL">action</tt> debugging.</p>
</div>
-
<div class="SECT2">
- <h2 class="SECT2"><a name="CONTACT-SUPPORT" id="CONTACT-SUPPORT">6.2.
- Get Support</a></h2>
-
- <p>For casual users, our <a href=
- "http://sourceforge.net/tracker/?group_id=11118&atid=211118"
- target="_top">support forum at SourceForge</a> is probably best suited:
- <a href=
- "http://sourceforge.net/tracker/?group_id=11118&atid=211118"
- target="_top">http://sourceforge.net/tracker/?group_id=11118&atid=211118</a></p>
-
- <p>All users are of course welcome to discuss their issues on the
- <a href="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
- target="_top">users mailing list</a>, where the developers also hang
- around.</p>
-
- <p>Please don't sent private support requests to individual Privoxy
- developers, either use the mailing lists or the support trackers.</p>
-
- <p>If you have to contact a Privoxy developer directly for other
- reasons, please send a real mail and do not bother with SourceForge's
- messaging system. Answers to SourceForge messages are usually bounced
- by SourceForge's mail server in which case the developer wasted time
- writing a response you don't get. From your point of view it will look
- like your message has been completely ignored, so this is frustrating
- for all parties involved.</p>
-
- <p>Note that the Privoxy mailing lists are moderated. Posts from
- unsubscribed addresses have to be accepted manually by a moderator.
- This may cause a delay of several days and if you use a subject that
- doesn't clearly mention Privoxy or one of its features, your message
- may be accidentally discarded as spam.</p>
-
- <p>If you aren't subscribed, you should therefore spend a few seconds
- to come up with a proper subject. Additionally you should make it clear
- that you want to get CC'd. Otherwise some responses will be directed to
- the mailing list only, and you won't see them.</p>
+ <h2 class="SECT2"><a name="CONTACT-SUPPORT" id="CONTACT-SUPPORT">6.2. Get Support</a></h2>
+ <p>All users are welcome to discuss their issues on the <a href=
+ "https://lists.privoxy.org/mailman/listinfo/privoxy-users" target="_top">users mailing list</a>, where the
+ developers also hang around.</p>
+ <p>Please don't send private support requests to individual Privoxy developers, either use the mailing lists or
+ the support trackers.</p>
+ <p>If you have to contact a Privoxy developer directly for other reasons, please send a real mail and do not
+ bother with SourceForge's messaging system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you don't get. From your point of view it
+ will look like your message has been completely ignored, so this is frustrating for all parties involved.</p>
+ <p>Note that the Privoxy mailing lists are moderated. Posts from unsubscribed addresses have to be accepted
+ manually by a moderator. This may cause a delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally discarded as spam.</p>
+ <p>If you aren't subscribed, you should therefore spend a few seconds to come up with a proper subject.
+ Additionally you should make it clear that you want to get CC'd. Otherwise some responses will be directed to the
+ mailing list only, and you won't see them.</p>
</div>
-
<div class="SECT2">
- <h2 class="SECT2"><a name="REPORTING" id="REPORTING">6.3. Reporting
- Problems</a></h2>
-
- <p><span class="QUOTE">"Problems"</span> for our purposes, come in two
- forms:</p>
-
+ <h2 class="SECT2"><a name="REPORTING" id="REPORTING">6.3. Reporting Problems</a></h2>
+ <p><span class="QUOTE">"Problems"</span> for our purposes, come in two forms:</p>
<ul>
<li>
- <p>Configuration issues, such as ads that slip through, or sites
- that don't function properly due to one <span class=
- "APPLICATION">Privoxy</span> <span class="QUOTE">"action"</span> or
- another being turned <span class="QUOTE">"on"</span>.</p>
+ <p>Configuration issues, such as ads that slip through, or sites that don't function properly due to one
+ <span class="APPLICATION">Privoxy</span> <span class="QUOTE">"action"</span> or another being turned
+ <span class="QUOTE">"on"</span>.</p>
</li>
-
<li>
- <p><span class="QUOTE">"Bugs"</span> in the programming code that
- makes up <span class="APPLICATION">Privoxy</span>, such as that
- might cause a crash.</p>
+ <p><span class="QUOTE">"Bugs"</span> in the programming code that makes up <span class=
+ "APPLICATION">Privoxy</span>, such as that might cause a crash. Documentation issues, for example spelling
+ errors and unclear descriptions, are bugs, too.</p>
</li>
</ul>
-
<div class="SECT3">
- <h3 class="SECT3"><a name="CONTACT-ADS" id="CONTACT-ADS">6.3.1.
- Reporting Ads or Other Configuration Problems</a></h3>
-
- <p>Please send feedback on ads that slipped through, innocent images
- that were blocked, sites that don't work properly, and other
- configuration related problem of <tt class=
- "FILENAME">default.action</tt> file, to <a href=
- "http://sourceforge.net/tracker/?group_id=11118&atid=460288"
- target=
- "_top">http://sourceforge.net/tracker/?group_id=11118&atid=460288</a>,
- the Actions File Tracker.</p>
-
- <p>New, improved <tt class="FILENAME">default.action</tt> files may
- occasionally be made available based on your feedback. These will be
- announced on the <a href=
- "http://lists.sourceforge.net/lists/listinfo/ijbswa-announce" target=
- "_top">ijbswa-announce</a> list and available from our the <a href=
- "http://sourceforge.net/project/showfiles.php?group_id=11118" target=
- "_top">files section</a> of our <a href=
- "http://sf.net/projects/ijbswa/" target="_top">project page</a>.</p>
+ <h3 class="SECT3"><a name="CONTACT-ADS" id="CONTACT-ADS">6.3.1. Reporting Ads or Other Configuration
+ Problems</a></h3>
+ <p>Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work
+ properly, and other configuration related problem of <tt class="FILENAME">default.action</tt> file, to <a href=
+ "https://sourceforge.net/p/ijbswa/actionsfile-feedback/" target=
+ "_top">https://sourceforge.net/p/ijbswa/actionsfile-feedback/</a>, the Actions File Tracker.</p>
</div>
-
<div class="SECT3">
- <h3 class="SECT3"><a name="CONTACT-BUGS" id="CONTACT-BUGS">6.3.2.
- Reporting Bugs</a></h3>
-
- <p>Please report all bugs through our bug tracker: <a href=
- "http://sourceforge.net/tracker/?group_id=11118&atid=111118"
- target=
- "_top">http://sourceforge.net/tracker/?group_id=11118&atid=111118</a>.</p>
-
- <p>Before doing so, please make sure that the bug has <span class=
- "emphasis"><i class="EMPHASIS">not already been submitted</i></span>
- and observe the additional hints at the top of the <a href=
- "http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
- target="_top">submit form</a>. If already submitted, please feel free
- to add any info to the original report that might help to solve the
- issue.</p>
+ <h3 class="SECT3"><a name="CONTACT-BUGS" id="CONTACT-BUGS">6.3.2. Reporting Bugs</a></h3>
+ <p>Before reporting bugs, please make sure that the bug has <span class="emphasis"><i class="EMPHASIS">not
+ already been submitted</i></span> and observe the additional hints at the top of the <a href=
+ "https://sourceforge.net/p/ijbswa/bugs/" target="_top">submit form</a>. If already submitted, please feel free
+ to add any info to the original report that might help to solve the issue.</p>
</div>
</div>
-
<div class="SECT2">
- <h2 class="SECT2"><a name="CONTACT-FEATURE" id="CONTACT-FEATURE">6.4.
- Request New Features</a></h2>
-
- <p>You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at <a href=
- "http://sourceforge.net/tracker/?atid=361118&group_id=11118"
- target="_top">http://sourceforge.net/tracker/?atid=361118&group_id=11118</a>.</p>
+ <h2 class="SECT2"><a name="SECURITY-CONTACT" id="SECURITY-CONTACT">6.4. Reporting security problems</a></h2>
+ <p>If you discovered a security problem or merely suspect that a bug might be a security issue, please mail
+ Fabian Keil <fk@fabiankeil.de> (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2
+ 371C).</p>
+ <p>Usually you should get a response within a day, otherwise it's likely that either your mail or the response
+ didn't make it. If that happens, please mail to the developer list to request a status update.</p>
</div>
-
<div class="SECT2">
- <h2 class="SECT2"><a name="MAILING-LISTS" id="MAILING-LISTS">6.5.
- Mailing Lists</a></h2>
-
- <p>If you prefer to communicate through email, instead of using a web
- interface, feel free to use one of the mailing lists. To discuss issues
- that haven't been completely diagnosed yet, please use the Privoxy
- users list. Technically interested users and people who wish to
- contribute to the project are always welcome on the developers list.
- You can find an overview of all <span class=
- "APPLICATION">Privoxy</span>-related mailing lists, including list
- archives, at: <a href="http://sourceforge.net/mail/?group_id=11118"
- target="_top">http://sourceforge.net/mail/?group_id=11118</a>.</p>
+ <h2 class="SECT2"><a name="MAILING-LISTS" id="MAILING-LISTS">6.5. Mailing Lists</a></h2>
+ <p>If you prefer to communicate through email, instead of using a web interface, feel free to use one of the
+ mailing lists. To discuss issues that haven't been completely diagnosed yet, please use the Privoxy users list.
+ Technically interested users and people who wish to contribute to the project are always welcome on the
+ developers list. You can find an overview of all <span class="APPLICATION">Privoxy</span>-related mailing lists,
+ including list archives, at: <a href="https://lists.privoxy.org/mailman/listinfo" target=
+ "_top">https://lists.privoxy.org/mailman/listinfo</a>. The lists hosted on privoxy.org have been created in 2016,
+ the previously-used lists hosted at SourceForge are deprecated but the archives may still be useful: <a href=
+ "https://sourceforge.net/p/ijbswa/mailman/" target="_top">https://sourceforge.net/p/ijbswa/mailman/</a>.</p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="SF-TRACKERS" id="SF-TRACKERS">6.6. SourceForge support trackers</a></h2>
+ <p>The <a href="https://sourceforge.net/p/ijbswa/support-requests/" target="_top">SourceForge support
+ trackers</a> may be used as well, but have various technical problems that are unlikely to be fixed anytime soon.
+ If you don't get a timely response, please try the mailing list as well.</p>
</div>
</div>
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