-<HTML
-><HEAD
-><TITLE
->Contacting the developers, Bug Reporting and Feature Requests</TITLE
-><META
-NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
-"><LINK
-REL="HOME"
-TITLE="Privoxy Frequently Asked Questions"
-HREF="index.html"><LINK
-REL="PREVIOUS"
-TITLE="Troubleshooting"
-HREF="trouble.html"><LINK
-REL="NEXT"
-TITLE="Privoxy Copyright, License and History"
-HREF="copyright.html"><LINK
-REL="STYLESHEET"
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-><BODY
-CLASS="SECT1"
-BGCOLOR="#EEEEEE"
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-VLINK="#840084"
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-><DIV
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-><TABLE
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-BORDER="0"
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-COLSPAN="3"
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->Privoxy Frequently Asked Questions</TH
-></TR
-><TR
-><TD
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-ALIGN="left"
-VALIGN="bottom"
-><A
-HREF="trouble.html"
-ACCESSKEY="P"
->Prev</A
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-ALIGN="center"
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->Next</A
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-></TABLE
-><HR
-ALIGN="LEFT"
-WIDTH="100%"></DIV
-><DIV
-CLASS="SECT1"
-><H1
-CLASS="SECT1"
-><A
-NAME="CONTACT">6. Contacting the developers, Bug Reporting and Feature Requests</H1
-><P
-> We value your feedback. In fact, we rely on it to improve
- <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> and its configuration.
- However, please note the following hints, so we can
- provide you with the best support:</P
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-SUPPORT">6.1. Get Support</H2
-><P
-> For casual users, our support forum at
- <A
-HREF="http://sourceforge.net/"
-TARGET="_top"
->SourceForge</A
->
- is probably best suited:
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
-></P
-><P
-> All users are of course welcome to discuss their issues on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
-TARGET="_top"
->users
- mailing list</A
->, where the developers also hang around.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-BUGS">6.2. Report Bugs</H2
-><P
-> Please report all bugs <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->only</I
-></SPAN
-> through our
- bug tracker:
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
->. </P
-><P
-> Before doing so, please make sure that the bug has not already been submitted
- and observe the additional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
-TARGET="_top"
->submit
- form</A
->.</P
-><P
->
- Please try to verify that it is a <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> bug,
- and not a browser or site bug first. If unsure,
- try <A
-HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
->toggling
- off</A
-> <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->, and see if the problem persists.
- The <A
-HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
-TARGET="_top"
->appendix
- of the user manual</A
-> also has helpful information
- on action debugging. If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
-><P
-> If not using the latest version, chances are that the bug has been found
- and fixed in the meantime. We would appreciate if you could take the time
- to <A
-HREF="http://www.privoxy.org/user-manual/installation.html"
-TARGET="_top"
->upgrade
- to the latest version</A
-> (or even the latest CVS snapshot) and verify
- your bug, but this is not required for reporting.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-FEATURE">6.3. Request New Features</H2
-><P
-> You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- <A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
-TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
->.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-ADS">6.4. Report Ads or Other Actions-Related Problems</H2
-><P
-> Please send feedback on ads that slipped through, innocent images that were blocked,
- and any other problems relating to the <TT
-CLASS="FILENAME"
->default.action</TT
-> file through
- our actions feedback mechanism located at
- <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
->http://www.privoxy.org/actions/</A
->.
- On this page, you will also find a bookmark which will take you back there from
- any troubled site and even pre-fill the form!</P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
-TARGET="_top"
->ijbswa-announce</A
->
- list and available from our the <A
-HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
-TARGET="_top"
->files section</A
-> of
- our <A
-HREF="http://sf.net/projects/ijbswa/"
-TARGET="_top"
->project page</A
->.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-OTHER">6.5. Other</H2
-><P
->For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
-You can find an overview of all <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->-related mailing lists,
-including list archives, at:
-<A
-HREF="http://sourceforge.net/mail/?group_id=11118"
-TARGET="_top"
->http://sourceforge.net/mail/?group_id=11118</A
->.</P
-></DIV
-></DIV
-><DIV
-CLASS="NAVFOOTER"
-><HR
-ALIGN="LEFT"
-WIDTH="100%"><TABLE
-SUMMARY="Footer navigation table"
-WIDTH="100%"
-BORDER="0"
-CELLPADDING="0"
-CELLSPACING="0"
-><TR
-><TD
-WIDTH="33%"
-ALIGN="left"
-VALIGN="top"
-><A
-HREF="trouble.html"
-ACCESSKEY="P"
->Prev</A
-></TD
-><TD
-WIDTH="34%"
-ALIGN="center"
-VALIGN="top"
-><A
-HREF="index.html"
-ACCESSKEY="H"
->Home</A
-></TD
-><TD
-WIDTH="33%"
-ALIGN="right"
-VALIGN="top"
-><A
-HREF="copyright.html"
-ACCESSKEY="N"
->Next</A
-></TD
-></TR
-><TR
-><TD
-WIDTH="33%"
-ALIGN="left"
-VALIGN="top"
->Troubleshooting</TD
-><TD
-WIDTH="34%"
-ALIGN="center"
-VALIGN="top"
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+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01
+Transitional//EN""http://www.w3.org/TR/html4/loose.dtd">
+<html>
+ <head>
+ <meta name="generator" content="HTML Tidy, see www.w3.org">
+ <title>
+ Contacting the developers, Bug Reporting and Feature Requests
+ </title>
+ <meta name="GENERATOR" content=
+ "Modular DocBook HTML Stylesheet Version 1.79">
+ <link rel="HOME" title="Privoxy Frequently Asked Questions" href=
+ "index.html">
+ <link rel="PREVIOUS" title="Troubleshooting" href="trouble.html">
+ <link rel="NEXT" title="Privoxy Copyright, License and History" href=
+ "copyright.html">
+ <link rel="STYLESHEET" type="text/css" href="../p_doc.css">
+ <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1">
+<style type="text/css">
+ body {
+ background-color: #EEEEEE;
+ color: #000000;
+ }
+ :link { color: #0000FF }
+ :visited { color: #840084 }
+ :active { color: #0000FF }
+ hr.c1 {text-align: left}
+</style>
+ </head>
+ <body class="SECT1">
+ <div class="NAVHEADER">
+ <table summary="Header navigation table" width="100%" border="0"
+ cellpadding="0" cellspacing="0">
+ <tr>
+ <th colspan="3" align="center">
+ Privoxy Frequently Asked Questions
+ </th>
+ </tr>
+ <tr>
+ <td width="10%" align="left" valign="bottom">
+ <a href="trouble.html" accesskey="P">Prev</a>
+ </td>
+ <td width="80%" align="center" valign="bottom">
+ </td>
+ <td width="10%" align="right" valign="bottom">
+ <a href="copyright.html" accesskey="N">Next</a>
+ </td>
+ </tr>
+ </table>
+ <hr width="100%" class="c1">
+ </div>
+ <div class="SECT1">
+ <h1 class="SECT1">
+ <a name="CONTACT">6. Contacting the developers, Bug Reporting and
+ Feature Requests</a>
+ </h1>
+ <p>
+ We value your feedback. In fact, we rely on it to improve <span
+ class="APPLICATION">Privoxy</span> and its configuration. However,
+ please note the following hints, so we can provide you with the best
+ support:
+ </p>
+ <div class="SECT2">
+ <h2 class="SECT2">
+ <a name="CONTACT-SUPPORT">6.1. Get Support</a>
+ </h2>
+ <p>
+ For casual users, our <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+ target="_top">support forum at SourceForge</a> is probably best
+ suited: <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+ target=
+ "_top">http://sourceforge.net/tracker/?group_id=11118&atid=211118</a>
+ </p>
+ <p>
+ All users are of course welcome to discuss their issues on the <a
+ href="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
+ target="_top">users mailing list</a>, where the developers also
+ hang around.
+ </p>
+ <p>
+ Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+ </p>
+ <p>
+ If you have to contact a Privoxy developer directly for other
+ reasons, please send a real mail and do not bother with
+ SourceForge's messaging system. Answers to SourceForge messages are
+ usually bounced by SourceForge's mail server in which case the
+ developer wasted time writing a response you don't get. From your
+ point of view it will look like your message has been completely
+ ignored, so this is frustrating for all parties involved.
+ </p>
+ <p>
+ Note that the Privoxy mailing lists are moderated. Posts from
+ unsubscribed addresses have to be accepted manually by a moderator.
+ This may cause a delay of several days and if you use a subject
+ that doesn't clearly mention Privoxy or one of its features, your
+ message may be accidentally discarded as spam.
+ </p>
+ <p>
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it
+ clear that you want to get CC'd. Otherwise some responses will be
+ directed to the mailing list only, and you won't see them.
+ </p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2">
+ <a name="REPORTING">6.2. Reporting Problems</a>
+ </h2>
+ <p>
+ <span class="QUOTE">"Problems"</span> for our purposes, come in two
+ forms:
+ </p>
+ <ul>
+ <li>
+ <p>
+ Configuration issues, such as ads that slip through, or sites
+ that don't function properly due to one <span class=
+ "APPLICATION">Privoxy</span> <span class=
+ "QUOTE">"action"</span> or another being turned <span class=
+ "QUOTE">"on"</span>.
+ </p>
+ </li>
+ <li>
+ <p>
+ <span class="QUOTE">"Bugs"</span> in the programming code that
+ makes up <span class="APPLICATION">Privoxy</span>, such as that
+ might cause a crash.
+ </p>
+ </li>
+ </ul>
+ <div class="SECT3">
+ <h3 class="SECT3">
+ <a name="CONTACT-ADS">6.2.1. Reporting Ads or Other Configuration
+ Problems</a>
+ </h3>
+ <p>
+ Please send feedback on ads that slipped through, innocent images
+ that were blocked, sites that don't work properly, and other
+ configuration related problem of <tt class=
+ "FILENAME">default.action</tt> file, to <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+ target=
+ "_top">http://sourceforge.net/tracker/?group_id=11118&atid=460288</a>,
+ the Actions File Tracker.
+ </p>
+ <p>
+ New, improved <tt class="FILENAME">default.action</tt> files may
+ occasionally be made available based on your feedback. These will
+ be announced on the <a href=
+ "http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+ target="_top">ijbswa-announce</a> list and available from our the
+ <a href=
+ "http://sourceforge.net/project/showfiles.php?group_id=11118"
+ target="_top">files section</a> of our <a href=
+ "http://sf.net/projects/ijbswa/" target="_top">project page</a>.
+ </p>
+ </div>
+ <div class="SECT3">
+ <h3 class="SECT3">
+ <a name="CONTACT-BUGS">6.2.2. Reporting Bugs</a>
+ </h3>
+ <p>
+ Please report all bugs through our bug tracker: <a href=
+ "http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+ target=
+ "_top">http://sourceforge.net/tracker/?group_id=11118&atid=111118</a>.
+ </p>
+ <p>
+ Before doing so, please make sure that the bug has <span class=
+ "emphasis"><i class="EMPHASIS">not already been
+ submitted</i></span> and observe the additional hints at the top
+ of the <a href=
+ "http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+ target="_top">submit form</a>. If already submitted, please feel
+ free to add any info to the original report that might help to
+ solve the issue.
+ </p>
+ <p>
+ Please try to verify that it is a <span class=
+ "APPLICATION">Privoxy</span> bug, and not a browser or site bug
+ or documented behaviour that just happens to be different than
+ what you expected. If unsure, try <a href=
+ "http://config.privoxy.org/toggle?set=disable" target=
+ "_top">toggling off</a> <span class="APPLICATION">Privoxy</span>,
+ and see if the problem persists.
+ </p>
+ <p>
+ If you are using your own custom configuration, please try the
+ stock configs to see if the problem is configuration related. If
+ you're having problems with a feature that is disabled by
+ default, please ask around on the mailing list if others can
+ reproduce the problem.
+ </p>
+ <p>
+ If you aren't using the latest Privoxy version, the bug may have
+ been found and fixed in the meantime. We would appreciate if you
+ could take the time to <a href=
+ "http://www.privoxy.org/user-manual/installation.html" target=
+ "_top">upgrade to the latest version</a> (or even the latest CVS
+ snapshot) and verify that your bug still exists.
+ </p>
+ <p>
+ Please be sure to provide the following information:
+ </p>
+ <p>
+ </p>
+ <ul>
+ <li>
+ <p>
+ The exact <span class="APPLICATION">Privoxy</span> version
+ you are using (if you got the source from CVS, please also
+ provide the source code revisions as shown in <a href=
+ "http://config.privoxy.org/show-version" target=
+ "_top">http://config.privoxy.org/show-version</a>).
+ </p>
+ </li>
+ <li>
+ <p>
+ The operating system and versions you run <span class=
+ "APPLICATION">Privoxy</span> on, (e.g. <span class=
+ "APPLICATION">Windows XP SP2</span>), if you are using a Unix
+ flavor, sending the output of <span class="QUOTE">"uname
+ -a"</span> should do, in case of GNU/Linux, please also name
+ the distribution.
+ </p>
+ </li>
+ <li>
+ <p>
+ The name, platform, and version of the <span class=
+ "APPLICATION">browser</span> you were using (e.g. <span
+ class="APPLICATION">Internet Explorer v5.5</span> for Mac).
+ </p>
+ </li>
+ <li>
+ <p>
+ The URL where the problem occurred, or some way for us to
+ duplicate the problem (e.g. <tt class=
+ "LITERAL">http://somesite.example.com/?somethingelse=123</tt>).
+ </p>
+ </li>
+ <li>
+ <p>
+ Whether your version of <span class=
+ "APPLICATION">Privoxy</span> is one supplied by the <span
+ class="APPLICATION">Privoxy</span> developers via
+ SourceForge, or if you got your copy somewhere else.
+ </p>
+ </li>
+ <li>
+ <p>
+ Whether you are using <span class=
+ "APPLICATION">Privoxy</span> in tandem with another proxy
+ such as <span class="APPLICATION">Tor</span>. If so, please
+ temporary disable the other proxy to see if the symptoms
+ change.
+ </p>
+ </li>
+ <li>
+ <p>
+ Whether you are using a personal firewall product. If so,
+ does <span class="APPLICATION">Privoxy</span> work without
+ it?
+ </p>
+ </li>
+ <li>
+ <p>
+ Any other pertinent information to help identify the problem
+ such as config or log file excerpts (yes, you should have log
+ file entries for each action taken). To get a meaningful
+ logfile, please make sure that the <a href=
+ "../user-manual/config.html#LOGFILE" target="_top">logfile
+ directive</a> is being used and the following <a href=
+ "../user-manual/config.html#DEBUG" target="_top">debug
+ options</a> are enabled:
+ </p>
+ <p class="LITERALLAYOUT">
+ debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.<br>
+
+ debug 2 # show each connection status<br>
+
+ debug 4 # show I/O status<br>
+
+ debug 8 # show header parsing<br>
+
+ debug 128 # debug redirects<br>
+
+ debug 256 # debug GIF de-animation<br>
+
+ debug 512 # Common Log Format<br>
+
+ debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.<br>
+
+ debug 4096 # Startup banner and warnings.<br>
+
+ debug 8192 # Non-fatal errors
+ </p>
+ If you are having trouble with a filter, please additionally
+ enable
+ <p class="LITERALLAYOUT">
+ debug 64 # debug regular expression filters
+ </p>
+ If you are using Privoxy 3.0.17 or later and suspect that it
+ interprets the request or the response incorrectly, please
+ enable
+ <p class="LITERALLAYOUT">
+ debug 32768 # log all data read from the network
+ </p>
+ Note that Privoxy log files may contain sensitive information
+ so please don't submit any logfiles you didn't read first. You
+ can mask sensitive information as long as it's clear that you
+ removed something.<br>
+ </li>
+ </ul>
+
+ <p>
+ You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can
+ differentiate between your messages and the ones entered by other
+ "anonymous" users that may respond to your request if they have
+ the same problem or already found a solution. Note that due to
+ spam the trackers may not always allow to post without being
+ logged into SourceForge. If that's the case, you are still free
+ to create a login that isn't directly linked to your name,
+ though.
+ </p>
+ <p>
+ Please also check the status of your request a few days after
+ submitting it, as we may request additional information. If you
+ use a SF id, you should automatically get a mail when someone
+ responds to your request. Please don't bother to add an email
+ address when using the tracker. If you prefer to communicate
+ through email, just use one of the mailing lists directly.
+ </p>
+ <p>
+ The <a href=
+ "http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+ target="_top">appendix of the Privoxy User Manual</a> also has
+ helpful information on understanding <tt class=
+ "LITERAL">actions</tt>, and <tt class="LITERAL">action</tt>
+ debugging.
+ </p>
+ </div>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2">
+ <a name="CONTACT-FEATURE">6.3. Request New Features</a>
+ </h2>
+ <p>
+ You are welcome to submit ideas on new features or other proposals
+ for improvement through our feature request tracker at <a href=
+ "http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+ target=
+ "_top">http://sourceforge.net/tracker/?atid=361118&group_id=11118</a>.
+ </p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2">
+ <a name="MAILING-LISTS">6.4. Mailing Lists</a>
+ </h2>
+ <p>
+ If you prefer to communicate through email, instead of using a web
+ interface, feel free to use one of the mailing lists. To discuss
+ issues that haven't been completely diagnosed yet, please use the
+ Privoxy users list. Technically interested users and people who
+ wish to contribute to the project are always welcome on the
+ developers list. You can find an overview of all <span class=
+ "APPLICATION">Privoxy</span>-related mailing lists, including list
+ archives, at: <a href="http://sourceforge.net/mail/?group_id=11118"
+ target="_top">http://sourceforge.net/mail/?group_id=11118</a>.
+ </p>
+ </div>
+ </div>
+ <div class="NAVFOOTER">
+ <hr width="100%" class="c1">
+ <table summary="Footer navigation table" width="100%" border="0"
+ cellpadding="0" cellspacing="0">
+ <tr>
+ <td width="33%" align="left" valign="top">
+ <a href="trouble.html" accesskey="P">Prev</a>
+ </td>
+ <td width="34%" align="center" valign="top">
+ <a href="index.html" accesskey="H">Home</a>
+ </td>
+ <td width="33%" align="right" valign="top">
+ <a href="copyright.html" accesskey="N">Next</a>
+ </td>
+ </tr>
+ <tr>
+ <td width="33%" align="left" valign="top">
+ Troubleshooting
+ </td>
+ <td width="34%" align="center" valign="top">
+
+ </td>
+ <td width="33%" align="right" valign="top">
+ Privoxy Copyright, License and History
+ </td>
+ </tr>
+ </table>
+ </div>
+ </body>
+</html>
+
projects / privoxy.git / blobdiff