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-><H1
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-><A
-NAME="CONTACT"
->7. Contacting the developers, Bug Reporting and Feature Requests</A
-></H1
-><P
-> We value your feedback. However, to provide you with the best support, please
- note:
+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
+"http://www.w3.org/TR/html4/loose.dtd">
+<html>
+<head>
+ <title>Contacting the developers, Bug Reporting and Feature Requests</title>
+ <meta name="GENERATOR" content="Modular DocBook HTML Stylesheet Version 1.79">
+ <link rel="HOME" title="Privoxy Frequently Asked Questions" href="index.html">
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+ <div class="NAVHEADER">
+ <table summary="Header navigation table" width="100%" border="0" cellpadding="0" cellspacing="0">
+ <tr>
+ <th colspan="3" align="center">Privoxy Frequently Asked Questions</th>
+ </tr>
+ <tr>
+ <td width="10%" align="left" valign="bottom"><a href="trouble.html" accesskey="P">Prev</a></td>
+ <td width="80%" align="center" valign="bottom"></td>
+ <td width="10%" align="right" valign="bottom"><a href="copyright.html" accesskey="N">Next</a></td>
+ </tr>
+ </table>
+ <hr align="left" width="100%">
+ </div>
+ <div class="SECT1">
+ <h1 class="SECT1"><a name="CONTACT" id="CONTACT">6. Contacting the developers, Bug Reporting and Feature
+ Requests</a></h1>
+ <p>We value your feedback. In fact, we rely on it to improve <span class="APPLICATION">Privoxy</span> and its
+ configuration. However, please note the following hints, so we can provide you with the best support.</p>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="SUFFICIENT-INFORMATION" id="SUFFICIENT-INFORMATION">6.1. Please provide sufficient
+ information</a></h2>
+ <p>A lot of support requests don't contain enough information and can't be solved without a lot of back and forth
+ which causes unnecessary delays. Reading this section should help to prevent that.</p>
+ <p>Before contacting us to report a problem, please try to verify that it is a <span class=
+ "APPLICATION">Privoxy</span> problem, and not a browser or site problem or documented behaviour that just happens
+ to be different than what you expected. If unsure, try <a href="http://config.privoxy.org/toggle?set=disable"
+ target="_top">toggling off</a> <span class="APPLICATION">Privoxy</span>, and see if the problem persists.</p>
+ <p>If you are using your own custom configuration, please try the default configuration to see if the problem is
+ configuration related. If you're having problems with a feature that is disabled by default, please ask around on
+ the mailing list if others can reproduce the problem.</p>
+ <p>If you aren't using the latest Privoxy version, the problem may have been found and fixed in the meantime. We
+ would appreciate if you could take the time to <a href="https://www.privoxy.org/user-manual/installation.html"
+ target="_top">upgrade to the latest version</a> and verify that the problem still exists.</p>
+ <p>Please be sure to provide the following information when reporting problems or requesting support:</p>
+ <ul>
+ <li>
+ <p>The exact <span class="APPLICATION">Privoxy</span> version you are using.</p>
+ </li>
+ <li>
+ <p>The operating system and versions you run <span class="APPLICATION">Privoxy</span> on, e.g. <span class=
+ "APPLICATION">Windows XP SP2</span>.</p>
+ </li>
+ <li>
+ <p>The name, platform, and version of the <span class="APPLICATION">browser</span> you were using (e.g.
+ <span class="APPLICATION">Internet Explorer v5.5</span> for Mac).</p>
+ </li>
+ <li>
+ <p>The URL where the problem occurred, or some way for us to duplicate the problem (e.g. <tt class=
+ "LITERAL">http://somesite.example.com/?somethingelse=123</tt>).</p>
+ </li>
+ <li>
+ <p>Whether your version of <span class="APPLICATION">Privoxy</span> is one supplied by the <span class=
+ "APPLICATION">Privoxy</span> developers, or if you got your copy somewhere else.</p>
+ </li>
+ <li>
+ <p>Whether you are using <span class="APPLICATION">Privoxy</span> together with another proxy such as
+ <span class="APPLICATION">Tor</span>. If so, please temporary disable the other proxy to see if the symptoms
+ change.</p>
+ </li>
+ <li>
+ <p>Whether you are using a personal firewall product. If so, does <span class="APPLICATION">Privoxy</span>
+ work without it?</p>
+ </li>
+ <li>
+ <p>Any other pertinent information to help identify the problem such as config or log file excerpts (yes, you
+ should have log file entries for each action taken). To get a meaningful logfile, please make sure that the
+ <a href="../user-manual/config.html#LOGFILE" target="_top">logfile directive</a> is being used and the
+ following <a href="../user-manual/config.html#DEBUG" target="_top">debug options</a> are enabled (all of
+ them):</p>
+ <p class="LITERALLAYOUT">
+ debug 1 # Log the destination for each request Privoxy let through.<br>
- <P
-></P
-><UL
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Use the Sourceforge Support Forum to get help:<br>
- <br>
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
-><br>
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Submit bugs only through our Sourceforge Bug Forum:<br>
- <br>
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
->. <br>
- </P
-><P
-> Make sure that the bug has not already been submitted. Please try to
- verify that it is a <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> bug, and not a
- browser or site bug first. If you are using your own custom configuration,
- please try the stock configs to see if the problem is a configuration
- related bug. And if not using the latest development snapshot, please try
- the latest one. Or even better, CVS sources. Please be sure to include the
- <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->/<SPAN
-CLASS="APPLICATION"
->Junkbuster</SPAN
->
- version, platform, browser, any pertinent log data, any other relevant
- details (please be specific) and, if possible, some way to reproduce the
- bug.
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> Submit feature requests only through our Sourceforge feature request <br>
- forum:<br>
- <br>
- <A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse"
-TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse</A
->.<br>
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
->We will soon have an automated way to submit advertisements, incorrectly<br>
-blocked images, popups and the like. Check back.<br>
- </P
-></LI
-><LI
-><P
-CLASS="LITERALLAYOUT"
-> For any other issues, feel free to use the mailing lists:<br>
- <br>
- <A
-HREF="http://sourceforge.net/mail/?group_id=11118"
-TARGET="_top"
->http://sourceforge.net/mail/?group_id=11118</A
->.<br>
- </P
-><P
-> Anyone interested in actively participating in development and related
- discussions can also join the appropriate mailing list. Archives are
- available too.
- </P
-></LI
-></UL
-></P
-></DIV
-><DIV
-CLASS="NAVFOOTER"
-><HR
-ALIGN="LEFT"
-WIDTH="100%"><TABLE
-WIDTH="100%"
-BORDER="0"
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-><TR
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-WIDTH="33%"
-ALIGN="left"
-VALIGN="top"
-><A
-HREF="trouble.html"
->Prev</A
-></TD
-><TD
-WIDTH="34%"
-ALIGN="center"
-VALIGN="top"
-><A
-HREF="index.html"
->Home</A
-></TD
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-WIDTH="33%"
-ALIGN="right"
-VALIGN="top"
-><A
-HREF="copyright.html"
->Next</A
-></TD
-></TR
-><TR
-><TD
-WIDTH="33%"
-ALIGN="left"
-VALIGN="top"
->Troubleshooting</TD
-><TD
-WIDTH="34%"
-ALIGN="center"
-VALIGN="top"
-> </TD
-><TD
-WIDTH="33%"
-ALIGN="right"
-VALIGN="top"
->Copyright and History</TD
-></TR
-></TABLE
-></DIV
-></BODY
-></HTML
->
\ No newline at end of file
+ # See also debug 1024.<br>
+
+ debug 2 # show each connection status<br>
+ debug 4 # show tagging-related messages<br>
+ debug 8 # show header parsing<br>
+ debug 128 # debug redirects<br>
+ debug 256 # debug GIF de-animation<br>
+ debug 512 # Common Log Format<br>
+ debug 1024 # Log the destination for requests Privoxy didn't let through,<br>
+
+ # and the reason why.<br>
+
+ debug 4096 # Startup banner and warnings.<br>
+ debug 8192 # Non-fatal errors<br>
+ debug 65536 # Log applying actions</p>
+ <p>If you are having trouble with a filter, please additionally enable</p>
+ <p class="LITERALLAYOUT">
+ debug 64 # debug regular expression filters</p>
+ <p>If you suspect that Privoxy interprets the request or the response incorrectly, please enable</p>
+ <p class="LITERALLAYOUT">
+ debug 32768 # log all data read from the network</p>
+ <p>It's easy for us to ignore log messages that aren't relevant but missing log messages may make it
+ impossible to investigate a problem. If you aren't sure which of the debug directives are relevant, please
+ just enable all of them and let us worry about it.</p>
+ <p>Note that Privoxy log files may contain sensitive information so please don't submit any logfiles you
+ didn't read first. You can mask sensitive information as long as it's clear that you removed something.</p>
+ </li>
+ </ul>
+ <p>You don't have to tell us your actual name when filing a problem report, but if you don't, please use a
+ nickname so we can differentiate between your messages and the ones entered by other "anonymous" users that may
+ respond to your request if they have the same problem or already found a solution. Note that due to spam the
+ trackers may not always allow to post without being logged into SourceForge. If that's the case, you are still
+ free to create a login that isn't directly linked to your name, though.</p>
+ <p>Please also check the status of your request a few days after submitting it, as we may request additional
+ information. If you use a SF id, you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker. If you prefer to communicate through email,
+ just use one of the mailing lists directly.</p>
+ <p>The <a href="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT" target="_top">appendix of the
+ Privoxy User Manual</a> also has helpful information on understanding <tt class="LITERAL">actions</tt>, and
+ <tt class="LITERAL">action</tt> debugging.</p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="CONTACT-SUPPORT" id="CONTACT-SUPPORT">6.2. Get Support</a></h2>
+ <p>All users are welcome to discuss their issues on the <a href=
+ "https://lists.privoxy.org/mailman/listinfo/privoxy-users" target="_top">users mailing list</a>, where the
+ developers also hang around.</p>
+ <p>Please don't send private support requests to individual Privoxy developers, either use the mailing lists or
+ the support trackers.</p>
+ <p>If you have to contact a Privoxy developer directly for other reasons, please send a real mail and do not
+ bother with SourceForge's messaging system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you don't get. From your point of view it
+ will look like your message has been completely ignored, so this is frustrating for all parties involved.</p>
+ <p>Note that the Privoxy mailing lists are moderated. Posts from unsubscribed addresses have to be accepted
+ manually by a moderator. This may cause a delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally discarded as spam.</p>
+ <p>If you aren't subscribed, you should therefore spend a few seconds to come up with a proper subject.
+ Additionally you should make it clear that you want to get CC'd. Otherwise some responses will be directed to the
+ mailing list only, and you won't see them.</p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="REPORTING" id="REPORTING">6.3. Reporting Problems</a></h2>
+ <p><span class="QUOTE">"Problems"</span> for our purposes, come in two forms:</p>
+ <ul>
+ <li>
+ <p>Configuration issues, such as ads that slip through, or sites that don't function properly due to one
+ <span class="APPLICATION">Privoxy</span> <span class="QUOTE">"action"</span> or another being turned
+ <span class="QUOTE">"on"</span>.</p>
+ </li>
+ <li>
+ <p><span class="QUOTE">"Bugs"</span> in the programming code that makes up <span class=
+ "APPLICATION">Privoxy</span>, such as that might cause a crash. Documentation issues, for example spelling
+ errors and unclear descriptions, are bugs, too.</p>
+ </li>
+ </ul>
+ <div class="SECT3">
+ <h3 class="SECT3"><a name="CONTACT-ADS" id="CONTACT-ADS">6.3.1. Reporting Ads or Other Configuration
+ Problems</a></h3>
+ <p>Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work
+ properly, and other configuration related problem of <tt class="FILENAME">default.action</tt> file, to <a href=
+ "https://sourceforge.net/p/ijbswa/actionsfile-feedback/" target=
+ "_top">https://sourceforge.net/p/ijbswa/actionsfile-feedback/</a>, the Actions File Tracker.</p>
+ </div>
+ <div class="SECT3">
+ <h3 class="SECT3"><a name="CONTACT-BUGS" id="CONTACT-BUGS">6.3.2. Reporting Bugs</a></h3>
+ <p>Before reporting bugs, please make sure that the bug has <span class="emphasis"><i class="EMPHASIS">not
+ already been submitted</i></span> and observe the additional hints at the top of the <a href=
+ "https://sourceforge.net/p/ijbswa/bugs/" target="_top">submit form</a>. If already submitted, please feel free
+ to add any info to the original report that might help to solve the issue.</p>
+ </div>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="SECURITY-CONTACT" id="SECURITY-CONTACT">6.4. Reporting security problems</a></h2>
+ <p>If you discovered a security problem or merely suspect that a bug might be a security issue, please mail
+ Fabian Keil <fk@fabiankeil.de> (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2
+ 371C).</p>
+ <p>Usually you should get a response within a day, otherwise it's likely that either your mail or the response
+ didn't make it. If that happens, please mail to the developer list to request a status update.</p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="MAILING-LISTS" id="MAILING-LISTS">6.5. Mailing Lists</a></h2>
+ <p>If you prefer to communicate through email, instead of using a web interface, feel free to use one of the
+ mailing lists. To discuss issues that haven't been completely diagnosed yet, please use the Privoxy users list.
+ Technically interested users and people who wish to contribute to the project are always welcome on the
+ developers list. You can find an overview of all <span class="APPLICATION">Privoxy</span>-related mailing lists,
+ including list archives, at: <a href="https://lists.privoxy.org/mailman/listinfo" target=
+ "_top">https://lists.privoxy.org/mailman/listinfo</a>. The lists hosted on privoxy.org have been created in 2016,
+ the previously-used lists hosted at SourceForge are deprecated but the archives may still be useful: <a href=
+ "https://sourceforge.net/p/ijbswa/mailman/" target="_top">https://sourceforge.net/p/ijbswa/mailman/</a>.</p>
+ </div>
+ <div class="SECT2">
+ <h2 class="SECT2"><a name="SF-TRACKERS" id="SF-TRACKERS">6.6. SourceForge support trackers</a></h2>
+ <p>The <a href="https://sourceforge.net/p/ijbswa/support-requests/" target="_top">SourceForge support
+ trackers</a> may be used as well, but have various technical problems that are unlikely to be fixed anytime soon.
+ If you don't get a timely response, please try the mailing list as well.</p>
+ </div>
+ </div>
+ <div class="NAVFOOTER">
+ <hr align="left" width="100%">
+ <table summary="Footer navigation table" width="100%" border="0" cellpadding="0" cellspacing="0">
+ <tr>
+ <td width="33%" align="left" valign="top"><a href="trouble.html" accesskey="P">Prev</a></td>
+ <td width="34%" align="center" valign="top"><a href="index.html" accesskey="H">Home</a></td>
+ <td width="33%" align="right" valign="top"><a href="copyright.html" accesskey="N">Next</a></td>
+ </tr>
+ <tr>
+ <td width="33%" align="left" valign="top">Troubleshooting</td>
+ <td width="34%" align="center" valign="top"> </td>
+ <td width="33%" align="right" valign="top">Privoxy Copyright, License and History</td>
+ </tr>
+ </table>
+ </div>
+</body>
+</html>
projects / privoxy.git / blobdiff