><H2
CLASS="SECT2"
><A
+NAME="REPORTING"
+></A
+>8.2. Reporting Problems</H2
+><P
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+></A
+>8.2.1. Reporting Ads or Other Configuration Problems</H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
NAME="CONTACT-BUGS"
></A
->8.2. Report Bugs</H2
+>8.2.2. Reporting Bugs</H3
><P
> Please report all bugs <SPAN
CLASS="emphasis"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
><P
-> Before doing so, please make sure that the bug has not already been submitted
+> Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
+>
and observe the additional hints at the top of the <A
HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
->.</P
+>. If already submitted, please feel free to add any info to the
+ original report that might help solve the issue.</P
><P
>
Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
>, and see if the problem persists.
- The <A
-HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
-TARGET="_top"
->appendix
- of the user manual</A
-> also has helpful information
- on action debugging. If you are using your own custom configuration, please try
+ If you are using your own custom configuration, please try
the stock configs to see if the problem is configuration related.</P
><P
-> If not using the latest version, chances are that the bug has been found
+> If not using the latest version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug, but this is not required for reporting.</P
+ your bug.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
+><LI
+><P
+> The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version of the proxy software
+(if you got the source from CVS, please also give the date).
+ </P
+></LI
+><LI
+><P
+> The operating system and versions you run
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+ XP</SPAN
+>).
+ </P
+></LI
+><LI
+><P
+> The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+>
+ you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+ </P
+></LI
+><LI
+><P
+> The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com?somethingelse=123</TT
+>).
+ </P
+></LI
+><LI
+><P
+> Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+ by the developers of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> via SourceForge,
+ or somewhere else.
+ </P
+></LI
+><LI
+><P
+> Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with
+ another proxy such as <SPAN
+CLASS="APPLICATION"
+>TOR</SPAN
+>. If so, please try
+ disabling the other proxy.
+ </P
+></LI
+><LI
+><P
+> Whether you are using a personal firewall product. If so, does
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+ </P
+></LI
+><LI
+><P
+> Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>Please provide your SF login, or email address</I
+></SPAN
+>, in case we
+ need to contact you.
+ </P
+></LI
+></UL
+></P
+><P
+> The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+ of the Privoxy User Manual</A
+> also has helpful information
+ on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-ADS"
-></A
->8.4. Report Ads or Other Actions-Related Problems</H2
-><P
-> Please send feedback on ads that slipped through, innocent images that were blocked,
- and any other problems relating to the <TT
-CLASS="FILENAME"
->default.action</TT
-> file through
- our actions feedback mechanism located at
- <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
->http://www.privoxy.org/actions/</A
->.
- On this page, you will also find a bookmark which will take you back there from
- any troubled site and even pre-fill the form!</P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
-TARGET="_top"
->ijbswa-announce</A
->
- list and available from our the <A
-HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
-TARGET="_top"
->files section</A
-> of
- our <A
-HREF="http://sf.net/projects/ijbswa/"
-TARGET="_top"
->project page</A
->.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
NAME="CONTACT-OTHER"
></A
->8.5. Other</H2
+>8.4. Other</H2
><P
>For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!
projects / privoxy.git / blobdiff