- <literallayout>
- Submit bugs only through our Sourceforge Bug Forum:
-
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
- </literallayout>
- <para>
- Make sure that the bug has not already been submitted. Please try to
- verify that it is a <application>Privoxy</application> bug, and not a
- browser or site bug first. If you are using your own custom configuration,
- please try the stock configs to see if the problem is a configuration
- related bug. And if not using the latest development snapshot, please try
- the latest one. Or even better, CVS sources. Please be sure to include the
- <application>Privoxy</application>/<application>Junkbuster</application>
- version, platform, browser, any pertinent log data, any other relevant
- details (please be specific) and, if possible, some way to reproduce the
- bug.
- </para>
- </listitem>
-
+ <para>
+ <quote>Bugs</quote> in the programming code that makes up
+ <application>Privoxy</application>, such as that might cause a crash.
+ </para>
+ </listitem>
+</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <filename>default.action</filename> file, to
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
+ http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
+ the Actions File Tracker.
+</para>
+
+<para>
+ New, improved <filename>default.action</filename> files may occasionally be made
+ available based on your feedback. These will be announced on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
+ list and available from our the <ulink
+ url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
+ our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
+</para>
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
+<para>
+ Please report all bugs through our bug tracker:
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
+</para>
+
+<para>
+ Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+ and observe the additional hints at the top of the <ulink
+ url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
+ form</ulink>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.
+</para>
+
+<para>
+ Please try to verify that it is a <application>Privoxy</application> bug,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
+ try <ulink url="http://config.privoxy.org/toggle?set=disable">toggling
+ off</ulink> <application>Privoxy</application>, and see if the problem persists.
+</para>
+
+<para>
+ If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.
+</para>
+
+<para>
+ If you aren't using the latest Privoxy version, the bug may have been found
+ and fixed in the meantime. We would appreciate if you could take the time
+ to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
+ to the latest version</ulink> (or even the latest CVS snapshot) and verify
+ that your bug still exists.
+</para>
+<para>
+ Please be sure to provide the following information:
+</para>
+<para>
+ <itemizedlist>
+
+ <listitem>
+ <para>
+ The exact <application>Privoxy</application> version you are using
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ The operating system and versions you run
+ <application>Privoxy</application> on, (e.g. <application>Windows
+ XP SP2</application>), if you are using a Unix flavor,
+ sending the output of <quote>uname -a</quote> should do,
+ in case of GNU/Linux, please also name the distribution.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ The name, platform, and version of the <application>browser</application>
+ you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <literal>http://somesite.example.com/?somethingelse=123</literal>).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Whether your version of <application>Privoxy</application> is one supplied
+ by the <application>Privoxy</application> developers via SourceForge,
+ or if you got your copy somewhere else.
+ </para>
+ </listitem>
+