Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 2.30 2011/11/19 14:44:01 fabiankeil Exp $
+ $Id: contacting.sgml,v 2.31 2013/01/25 14:21:47 fabiankeil Exp $
Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
See LICENSE.
We value your feedback. In fact, we rely on it to improve
<application>Privoxy</application> and its configuration.
However, please note the following hints, so we can
- provide you with the best support:
-</para>
-
-<sect2 id="contact-support"><title>Get Support</title>
-<para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
- mailing list</ulink>, where the developers also hang around.
-</para>
-
-<para>
- Please don't sent private support requests to individual Privoxy
- developers, either use the mailing lists or the support trackers.
-</para>
-
-<para>
- If you have to contact a Privoxy developer directly for other reasons,
- please send a real mail and do not bother with SourceForge's messaging
- system. Answers to SourceForge messages are usually bounced by SourceForge's
- mail server in which case the developer wasted time writing a response you
- don't get. From your point of view it will look like your message has
- been completely ignored, so this is frustrating for all parties involved.
-</para>
-
-<para>
- Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
- addresses have to be accepted manually by a moderator. This may cause a
- delay of several days and if you use a subject that doesn't clearly
- mention Privoxy or one of its features, your message may be accidentally
- discarded as spam.
-</para>
-
-<para>
- If you aren't subscribed, you should therefore spend a few seconds
- to come up with a proper subject. Additionally you should make it clear
- that you want to get CC'd. Otherwise some responses will be directed to
- the mailing list only, and you won't see them.
-</para>
-
-</sect2>
-
-<sect2 id="reporting"><title>Reporting Problems</title>
-<para>
-<quote>Problems</quote> for our purposes, come in two forms:
-</para>
- <itemizedlist>
-
- <listitem>
- <para>
- Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one <application>Privoxy</application>
- <quote>action</quote> or another being turned <quote>on</quote>.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <quote>Bugs</quote> in the programming code that makes up
- <application>Privoxy</application>, such as that might cause a crash.
- </para>
- </listitem>
-</itemizedlist>
-
-
-<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
-<para>
- Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- <filename>default.action</filename> file, to
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
- http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
- the Actions File Tracker.
+ provide you with the best support.
</para>
+<sect2 id="sufficient-information"><title>Please provide sufficient information</title>
<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
-</sect3>
-
-
-<sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report all bugs through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
+ A lot of support requests don't contain enough information and can't
+ be solved without a lot of back and forth which causes unnecessary
+ delays. Reading this section should help to prevent that.
</para>
-
-<para>
- Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
- and observe the additional hints at the top of the <ulink
- url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
- form</ulink>. If already submitted, please feel free to add any info to the
- original report that might help to solve the issue.
-</para>
-
<para>
Before contacting us to report a problem, please try to verify that it is a
<application>Privoxy</application> problem, and not a browser or site problem
debug 4096 # Startup banner and warnings.
debug 8192 # Non-fatal errors</literallayout>
</para>
- </para>
+ <para>
If you are having trouble with a filter, please additionally enable
<literallayout>debug 64 # debug regular expression filters</literallayout>
If you are using Privoxy 3.0.17 or later and suspect that it interprets the
request or the response incorrectly, please enable
<literallayout>debug 32768 # log all data read from the network</literallayout>
+ </para>
<para>
It's easy for us to ignore log messages that aren't relevant but missing
log messages may make it impossible to investigate a problem. If you aren't
of the Privoxy User Manual</ulink> also has helpful information
on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
</para>
+</sect2>
+<sect2 id="contact-support"><title>Get Support</title>
+<para>
+ For casual users, our
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
+ is probably best suited:
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
+</para>
+
+<para>
+ All users are of course welcome to discuss their issues on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
+ mailing list</ulink>, where the developers also hang around.
+</para>
+
+<para>
+ Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+</para>
+
+<para>
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+</para>
+
+<para>
+ Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.
+</para>
+
+<para>
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.
+</para>
+
+</sect2>
+
+<sect2 id="reporting"><title>Reporting Problems</title>
+<para>
+<quote>Problems</quote> for our purposes, come in two forms:
+</para>
+ <itemizedlist>
+
+ <listitem>
+ <para>
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <application>Privoxy</application>
+ <quote>action</quote> or another being turned <quote>on</quote>.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ <quote>Bugs</quote> in the programming code that makes up
+ <application>Privoxy</application>, such as that might cause a crash.
+ </para>
+ </listitem>
+</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <filename>default.action</filename> file, to
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
+ http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
+ the Actions File Tracker.
+</para>
+
+<para>
+ New, improved <filename>default.action</filename> files may occasionally be made
+ available based on your feedback. These will be announced on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
+ list and available from our the <ulink
+ url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
+ our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
+</para>
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
+<para>
+ Please report all bugs through our bug tracker:
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
+</para>
+
+<para>
+ Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+ and observe the additional hints at the top of the <ulink
+ url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
+ form</ulink>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.
+</para>
</sect3>
</sect2>
projects / privoxy.git / blobdiff