Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 2.36 2013/03/02 14:39:38 fabiankeil Exp $
+ $Id: contacting.sgml,v 2.40 2014/12/19 12:29:53 fabiankeil Exp $
Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
See LICENSE.
</sect2>
<sect2 id="contact-support"><title>Get Support</title>
<para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
+ All users are welcome to discuss their issues on the <ulink
url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
mailing list</ulink>, where the developers also hang around.
</para>
the Actions File Tracker.
</para>
-<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
</sect3>
<sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report all bugs through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
-</para>
<para>
- Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+ Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
and observe the additional hints at the top of the <ulink
url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
form</ulink>. If already submitted, please feel free to add any info to the
</sect3>
</sect2>
-<sect2 id="contact-feature"><title>Request New Features</title>
+<sect2 id="security-contact"><title>Reporting security problems</title>
<para>
- You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
+ If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil <fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
+</para>
+<para>
+ Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.
</para>
</sect2>
<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
</para>
</sect2>
+
+<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
+<para>
+ The
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">SourceForge support trackers</ulink>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well. While it's hosted at SourceForge as well, it usually
+ works as expected.
+</para>
+
+</sect2>