<!--
- File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
+ File : doc/source/contacting.sgml
Purpose : Entity included in other project documents.
-
- $Id: contacting.sgml,v 2.4 2006/08/27 15:04:14 hal9 Exp $
- Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
+ Copyright (C) 2001-2020 Privoxy Developers https://www.privoxy.org/
See LICENSE.
======================================================================
<para>
We value your feedback. In fact, we rely on it to improve
<application>Privoxy</application> and its configuration.
- However, please note the following hints, so we can
- provide you with the best support:
+ However, please note the following hints, so we can
+ provide you with the best support.
</para>
-<sect2 id="contact-support"><title>Get Support</title>
-<para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
- mailing list</ulink>, where the developers also hang around.
-</para>
-
-</sect2>
-
-<sect2 id="reporting"><title>Reporting Problems</title>
-<para>
-<quote>Problems</quote> for our purposes, come in two forms:
-</para>
- <itemizedlist>
-
- <listitem>
- <para>
- Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one <application>Privoxy</application>
- <quote>action</quote> or another being turned <quote>on</quote>.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <quote>Bugs</quote> in the programming code that makes up
- <application>Privoxy</application>, such as that might cause a crash.
- </para>
- </listitem>
-</itemizedlist>
-
-
-<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
-<para>
- Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- <filename>default.action</filename> file, to the
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
- http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
- the Actions File Tracker.
-</para>
-
+<sect2 id="sufficient-information"><title>Please provide sufficient information</title>
<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
+ A lot of support requests don't contain enough information and can't
+ be solved without a lot of back and forth which causes unnecessary
+ delays. Reading this section should help to prevent that.
</para>
-</sect3>
-
-
-<sect3 id="contact-bugs"><title>Reporting Bugs</title>
<para>
- Please report all bugs <emphasis>only</emphasis> through our
- bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
+ Before contacting us to report a problem, please try to verify that it is a
+ <application>Privoxy</application> problem, and not a browser or site problem
+ or documented behaviour that just happens to be different than what you expected.
+ If unsure,
+ try <ulink url="http://config.privoxy.org/toggle?set=disable">toggling
+ off</ulink> <application>Privoxy</application>, and see if the problem persists.
</para>
<para>
- Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
- and observe the additional hints at the top of the <ulink
- url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
- form</ulink>. If already submitted, please feel free to add any info to the
- original report that might help solve the issue.
-</para>
-
-<para>
- Please try to verify that it is a <application>Privoxy</application> bug,
- and not a browser or site bug first. If unsure,
- try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
- off</ulink> <application>Privoxy</application>, and see if the problem persists.
- If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.
+ If you are using your own custom configuration, please try the default
+ configuration to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.
</para>
<para>
- If not using the latest version, the bug may have been found
+ If you aren't using the latest Privoxy version, the problem may have been found
and fixed in the meantime. We would appreciate if you could take the time
- to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
- to the latest version</ulink> (or even the latest CVS snapshot) and verify
- your bug.
+ to <ulink url="https://www.privoxy.org/user-manual/installation.html">upgrade
+ to the latest version</ulink> and verify that the problem still exists.
</para>
<para>
-Please be sure to provide the following information:
+ Please be sure to provide the following information when reporting problems
+ or requesting support:
</para>
-<para>
<itemizedlist>
<listitem>
<para>
- The exact <application>Privoxy</application> version of the proxy software
-(if you got the source from CVS, please also give the date).
+ The exact <application>Privoxy</application> version you are using.
</para>
- </listitem>
+ </listitem>
<listitem>
<para>
- The operating system and verions you run
- <application>Privoxy</application> on,
(e.g. <application>Windows
- XP</application>).
+ The operating system and versions you run
+ <application>Privoxy</application> on, e.g. <application>Windows
+ XP SP2</application>.
</para>
- </listitem>
+ </listitem>
<listitem>
<para>
- The name, platform, and version of the <application>browser</application>
+ The name, platform, and version of the <application>browser</application>
you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
</para>
</listitem>
<listitem>
<para>
The URL where the problem occurred, or some way for us to duplicate the
- problem (e.g. <literal>http://somesite.example.com?somethingelse=123</literal>).
+ problem (e.g. <literal>http://somesite.example.com/?somethingelse=123</literal>).
</para>
- </listitem>
+ </listitem>
<listitem>
<para>
Whether your version of <application>Privoxy</application> is one supplied
- by the developers of <application>Privoxy</application> via SourceForge,
- or somewhere else.
+ by the <application>Privoxy</application> developers via SourceForge,
+ or if you got your copy somewhere else.
</para>
- </listitem>
+ </listitem>
<listitem>
<para>
- Whether you are using <application>Privoxy</application> in tandem with
- another proxy such as <application>TOR</application>. If so, please try
- disabling the other proxy.
+ Whether you are using <application>Privoxy</application> together with
+ another proxy such as <application>Tor</application>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
</para>
- </listitem>
+ </listitem>
<listitem>
<para>
- Whether you are using a personal firewall product. If so, does
+ Whether you are using a personal firewall product. If so, does
<application>Privoxy</application> work without it?
</para>
- </listitem>
+ </listitem>
<listitem>
<para>
Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
- action taken).
+ action taken). To get a meaningful logfile, please make sure that the
+ <ulink url="../user-manual/config.html#LOGFILE">logfile directive</ulink>
+ is being used and the following <ulink
+ url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled
+ (all of them):
+ </para>
+ <literallayout>debug 1 # Log the destination for each request Privoxy let through.
+ # See also debug 1024.
+debug 2 # show each connection status
+debug 4 # show tagging-related messages
+debug 8 # show header parsing
+debug 128 # debug redirects
+debug 256 # debug GIF de-animation
+debug 512 # Common Log Format
+debug 1024 # Log the destination for requests Privoxy didn't let through,
+ # and the reason why.
+debug 4096 # Startup banner and warnings.
+debug 8192 # Non-fatal errors
+debug 65536 # Log applying actions</literallayout>
+ <para>
+ If you are having trouble with a filter, please additionally enable
+ </para>
+ <literallayout>debug 64 # debug regular expression filters</literallayout>
+ <para>
+ If you suspect that Privoxy interprets the request or the response
+ incorrectly, please enable
+ </para>
+ <literallayout>debug 32768 # log all data read from the network</literallayout>
+ <para>
+ It's easy for us to ignore log messages that aren't relevant but missing
+ log messages may make it impossible to investigate a problem. If you aren't
+ sure which of the debug directives are relevant, please just enable all of them
+ and let us worry about it.
</para>
- </listitem>
+ <para>
+ Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
+ </para>
+ </listitem>
+
+</itemizedlist>
+
+<para>
+ You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution. Note that due to spam the trackers may not always
+ allow to post without being logged into SourceForge. If that's the
+ case, you are still free to create a login that isn't directly linked
+ to your name, though.
+</para>
+
+<para>
+ Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker.
+ If you prefer to communicate through email, just use one of the mailing
+ lists directly.
+</para>
+
+<para>
+ If you are new to reporting problems, you might be interested in
+ <ulink url="https://www.chiark.greenend.org.uk/~sgtatham/bugs.html"
+ >How to Report Bugs Effectively</ulink>.
+</para>
+
+<para>
+ The <ulink url="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
+ of the Privoxy User Manual</ulink> also has helpful information
+ on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
+</para>
+</sect2>
+<sect2 id="contact-support"><title>Get Support</title>
+<para>
+ All users are welcome to discuss their issues on the <ulink
+ url="https://lists.privoxy.org/mailman/listinfo/privoxy-users">users
+ mailing list</ulink>, where the developers also hang around.
+</para>
+
+<para>
+ Please don't send private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+</para>
+
+<para>
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+</para>
+
+<para>
+ Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.
+</para>
+
+<para>
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.
+</para>
+
+</sect2>
+
+<sect2 id="reporting"><title>Reporting Problems</title>
+<para>
+<quote>Problems</quote> for our purposes, come in two forms:
+</para>
+ <itemizedlist>
<listitem>
<para>
- <emphasis>Please provide your SF login, or email address</emphasis>, in case we
- need to contact you.
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <application>Privoxy</application>
+ <quote>action</quote> or another being turned <quote>on</quote>.
</para>
- </listitem>
+ </listitem>
+ <listitem>
+ <para>
+ <quote>Bugs</quote> in the programming code that makes up
+ <application>Privoxy</application>, such as that might cause a crash.
+ Documentation issues, for example spelling errors and unclear descriptions,
+ are bugs, too.
+ </para>
+ </listitem>
</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <filename>default.action</filename> file, to
+ <ulink url="https://sourceforge.net/p/ijbswa/actionsfile-feedback/"
+ >https://sourceforge.net/p/ijbswa/actionsfile-feedback/</ulink>,
+ the Actions File Tracker.
</para>
+
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
+
<para>
- The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
- of the user manual</ulink> also has helpful information
- on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
+ Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+ and observe the additional hints at the top of the <ulink
+ url="https://sourceforge.net/p/ijbswa/bugs/">submit
+ form</ulink>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.
</para>
</sect3>
</sect2>
-<sect2 id="contact-feature"><title>Request New Features</title>
+<sect2 id="security-contact"><title>Reporting security problems</title>
<para>
- You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
+ If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil <fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
+</para>
+<para>
+ Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.
</para>
</sect2>
-<sect2 id="contact-other"><title>Other</title>
+<sect2 id="mailing-lists"><title>Mailing Lists</title>
<para>
-For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
+If you prefer to communicate through email, instead of using a web interface,
+feel free to use one of the mailing lists.
+To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
+users list. Technically interested users and people who wish to contribute to
+the project are always welcome on the developers list.
You can find an overview of all <application>Privoxy</application>-related mailing lists,
including list archives, at:
-<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
+<ulink url="https://lists.privoxy.org/mailman/listinfo">https://lists.privoxy.org/mailman/listinfo</ulink>.
+The lists hosted on privoxy.org have been created in 2016, the previously-used
+lists hosted at SourceForge are deprecated but the archives may still be useful:
+<ulink url="https://sourceforge.net/p/ijbswa/mailman/">https://sourceforge.net/p/ijbswa/mailman/</ulink>.
</para>
</sect2>
+
+<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
+<para>
+ The
+ <ulink url="https://sourceforge.net/p/ijbswa/support-requests/">SourceForge support trackers</ulink>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well.
+</para>
+
+</sect2>
projects / privoxy.git / blobdiff