Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 1.7 2002/04/10 04:06:57 hal9 Exp $
+ $Id: contacting.sgml,v 1.15 2002/05/26 17:04:24 hal9 Exp $
- Written by and Copyright (C) 2001 the SourceForge
- Privoxy team. http://www.privoxy.org/
-
- Based on the Internet Junkbuster originally written
- by and Copyright (C) 1997 Anonymous Coders and
- Junkbusters Corporation. http://www.junkbusters.com
+ Copyright (C) 2001, 2002 Privoxy Developers <developers@privoxy.org>
+ See LICENSE.
======================================================================
This file used for inclusion with other documents only.
README
user-manual
webserver/index.sgml
+ privoxy-index.html
+ announce.sgml
-->
<!-- READ: -->
-<!-- Careful of the literllayout tags and finished formatting -->
+<!-- Careful of the literallayout tags and finished formatting -->
+
+<para>
+ We value your feedback. In fact, we rely on it to improve
+ <application>Privoxy</application> and its configuration.
+ However, please note the following hints, so we can
+ provide you with the best support:
+</para>
+<sect2 id="contact-support"><title>Get Support</title>
<para>
- We value your feedback. However, to provide you with the best support, please
- note:
-
- <itemizedlist>
-
- <listitem>
- <literallayout>
-Use the Sourceforge Support Forum to get help:
-
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
- </literallayout>
- </listitem>
-
- <listitem>
- <literallayout>
-Submit bugs only through our Sourceforge Bug Forum:
-
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
- </literallayout>
- <para>
- Make sure that the bug has not already been submitted. Please try to
- verify that it is a <application>Privoxy</application> bug, and not a
- browser or site bug first. If you are using your own custom configuration,
- please try the stock configs to see if the problem is a configuration
- related bug. And if not using the latest development snapshot, please try
- the latest one. Or even better, CVS sources. Please be sure to include the
- <application>Privoxy</application>/<application>Junkbuster</application>
- version, platform, browser, any pertinent log data, any other relevant
- details (please be specific) and, if possible, some way to reproduce the
- bug.
- </para>
- </listitem>
-
- <listitem>
- <literallayout>
-Submit feature requests only through our Sourceforge feature request forum:
-
- <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse"></ulink>.
- </literallayout>
- </listitem>
-
-
- <listitem>
- <literallayout>
-You can also send feedback on websites that Privoxy has problems with. Please bookmark
-the following link: <ulink url="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"><quote>Privoxy - Submit Filter Feedback</quote></ulink>. Once you surf to a page with problems, use the
-bookmark to send us feedback. We will look into the issue as soon as possible.
- </literallayout>
- </listitem>
-
-
- <listitem>
- <literallayout>
-For any other issues, feel free to use the mailing lists:
-
- <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
- </literallayout>
- <para>
- Anyone interested in actively participating in development and related
- discussions can also join the appropriate mailing list. Archives are
- available, too.
- </para>
- </listitem>
-
- </itemizedlist>
+ For casual users, our support forum at
+ <ulink url="http://sourceforge.net/">SourceForge</ulink>
+ is probably best suited:
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
</para>
+<para>
+ All users are of course welcome to discuss their issues on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
+ mailing list</ulink>, where the developers also hang around.
+</para>
+
+</sect2>
+
+<sect2 id="contact-bugs"><title>Report Bugs</title>
+<para>
+ Please report all bugs <emphasis>only</emphasis> through our
+ bug tracker:
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
+</para>
+
+<para>
+ Before doing so, please make sure that the bug has not already been submitted
+ and observe the additional hints at the top of the <ulink
+ url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
+ form</ulink>.
+</para>
+
+<para>
+ Please try to verify that it is a <application>Privoxy</application> bug,
+ and not a browser or site bug first. If unsure,
+ try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
+ off</ulink> <application>Privoxy</application>, and see if the problem persists.
+ The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
+ of the user manual</ulink> also has helpful information
+ on action debugging. If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+</para>
+
+<para>
+ If not using the latest version, chances are that the bug has been found
+ and fixed in the meantime. We would appreciate if you could take the time
+ to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
+ to the latest version</ulink> (or even the latest CVS snapshot) and verify
+ your bug, but this is not required for reporting.
+</para>
+</sect2>
+
+<sect2 id="contact-feature"><title>Request New Features</title>
+<para>
+ You are welcome to submit ideas on new features or other proposals
+ for improvement through our feature request tracker at
+ <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
+</para>
+</sect2>
+
+<sect2 id="contact-ads"><title>Report Ads or Other Actions-Related Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were blocked,
+ and any other problems relating to the <filename>default.action</filename> file through
+ our actions feedback mechanism located at
+ <ulink url="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">http://www.privoxy.org/actions/</ulink>.
+ On this page, you will also find a bookmark which will take you back there from
+ any troubled site and even pre-fill the form!
+</para>
+
+<para>
+ New, improved <filename>default.action</filename> files will occasionally be made
+ available based on your feedback. These will be announced on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
+ list and available from our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
+</para>
+</sect2>
+
+<sect2 id="contact-other"><title>Other</title>
+<para>
+For any other issues, feel free to use the mailing lists. Technically interested users
+and people who wish to contribute to the project are also welcome on the developers list!
+You can find an overview of all <application>Privoxy</application>-related mailing lists,
+including list archives, at:
+<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
+</para>
+</sect2>
projects / privoxy.git / blobdiff