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  41 >Privoxy 3.0.4 User Manual</TH
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  73 CLASS="SECT1"
  74 ><H1
  75 CLASS="SECT1"
  76 ><A
  77 NAME="CONTACT"
  78 ></A
  79 >11. Contacting the Developers, Bug Reporting and Feature
  80 Requests</H1
  81 ><P
  82 > We value your feedback. In fact, we rely on it to improve
  83  <SPAN
  84 CLASS="APPLICATION"
  85 >Privoxy</SPAN
  86 > and its configuration.
  87  However, please note the following hints, so we can
  88  provide you with the best support:</P
  89 ><DIV
  90 CLASS="SECT2"
  91 ><H2
  92 CLASS="SECT2"
  93 ><A
  94 NAME="CONTACT-SUPPORT"
  95 ></A
  96 >11.1. Get Support</H2
  97 ><P
  98 > For casual users, our
  99  <A
 100 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 101 TARGET="_top"
 102 >support forum at SourceForge</A
 103 >
 104  is probably best suited:
 105  <A
 106 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 107 TARGET="_top"
 108 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</A
 109 ></P
 110 ><P
 111 > All users are of course welcome to discuss their issues on the <A
 112 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
 113 TARGET="_top"
 114 >users
 115  mailing list</A
 116 >, where the developers also hang around.</P
 117 ></DIV
 118 ><DIV
 119 CLASS="SECT2"
 120 ><H2
 121 CLASS="SECT2"
 122 ><A
 123 NAME="REPORTING"
 124 ></A
 125 >11.2. Reporting Problems</H2
 126 ><P
 127 ><SPAN
 128 CLASS="QUOTE"
 129 >"Problems"</SPAN
 130 > for our purposes, come in two forms:</P
 131 ><P
 132 ></P
 133 ><UL
 134 ><LI
 135 ><P
 136 >    Configuration issues, such as ads that slip through, or sites that
 137     don't function properly due to one <SPAN
 138 CLASS="APPLICATION"
 139 >Privoxy</SPAN
 140 >
 141     <SPAN
 142 CLASS="QUOTE"
 143 >"action"</SPAN
 144 > or another being turned <SPAN
 145 CLASS="QUOTE"
 146 >"on"</SPAN
 147 >.
 148    </P
 149 ></LI
 150 ><LI
 151 ><P
 152 >    <SPAN
 153 CLASS="QUOTE"
 154 >"Bugs"</SPAN
 155 > in the programming code that makes up
 156     <SPAN
 157 CLASS="APPLICATION"
 158 >Privoxy</SPAN
 159 >, such as that might cause a crash.
 160    </P
 161 ></LI
 162 ></UL
 163 ><DIV
 164 CLASS="SECT3"
 165 ><H3
 166 CLASS="SECT3"
 167 ><A
 168 NAME="CONTACT-ADS"
 169 ></A
 170 >11.2.1. Reporting Ads or Other Configuration Problems</H3
 171 ><P
 172 > Please send feedback on ads that slipped through, innocent images that were
 173  blocked, sites that don't work properly, and other configuration related problem of
 174  <TT
 175 CLASS="FILENAME"
 176 >default.action</TT
 177 > file, to
 178  <A
 179 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
 180 TARGET="_top"
 181 > http://sourceforge.net/tracker/?group_id=11118&#38;atid=460288</A
 182 >,
 183  the Actions File Tracker.</P
 184 ><P
 185 > New, improved <TT
 186 CLASS="FILENAME"
 187 >default.action</TT
 188 > files may occasionally be made
 189  available based on your feedback. These will be announced on the <A
 190 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
 191 TARGET="_top"
 192 >ijbswa-announce</A
 193 >
 194  list and available from our the <A
 195 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
 196 TARGET="_top"
 197 >files section</A
 198 > of
 199  our <A
 200 HREF="http://sf.net/projects/ijbswa/"
 201 TARGET="_top"
 202 >project page</A
 203 >.</P
 204 ></DIV
 205 ><DIV
 206 CLASS="SECT3"
 207 ><H3
 208 CLASS="SECT3"
 209 ><A
 210 NAME="CONTACT-BUGS"
 211 ></A
 212 >11.2.2. Reporting Bugs</H3
 213 ><P
 214 > Please report all bugs <SPAN
 215 CLASS="emphasis"
 216 ><I
 217 CLASS="EMPHASIS"
 218 >only</I
 219 ></SPAN
 220 > through our
 221  bug tracker:
 222  <A
 223 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
 224 TARGET="_top"
 225 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</A
 226 >. </P
 227 ><P
 228 >  Before doing so, please make sure that the bug has <SPAN
 229 CLASS="emphasis"
 230 ><I
 231 CLASS="EMPHASIS"
 232 >not already been submitted</I
 233 ></SPAN
 234 >
 235   and observe the additional hints at the top of the <A
 236 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
 237 TARGET="_top"
 238 >submit
 239   form</A
 240 >. If already submitted, please feel free to add any info to the
 241   original report that might help solve the issue.</P
 242 ><P
 243 >
 244   Please try to verify that it is a <SPAN
 245 CLASS="APPLICATION"
 246 >Privoxy</SPAN
 247 > bug,
 248   and not a browser or site bug first. If unsure,
 249   try <A
 250 HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 251 TARGET="_top"
 252 >toggling
 253   off</A
 254 > <SPAN
 255 CLASS="APPLICATION"
 256 >Privoxy</SPAN
 257 >, and see if the problem persists.
 258   If you are using your own custom configuration, please try
 259   the stock configs to see if the problem is configuration related.</P
 260 ><P
 261 >  If not using the latest version, the bug may have been found
 262   and fixed in the meantime. We would appreciate if you could take the time
 263   to <A
 264 HREF="http://www.privoxy.org/user-manual/installation.html"
 265 TARGET="_top"
 266 >upgrade
 267   to the latest version</A
 268 > (or  even the latest CVS snapshot) and verify
 269   your bug.</P
 270 ><P
 271 >Please be sure to provide the following information:</P
 272 ><P
 273 > <P
 274 ></P
 275 ><UL
 276 ><LI
 277 ><P
 278 >    The exact <SPAN
 279 CLASS="APPLICATION"
 280 >Privoxy</SPAN
 281 > version of the proxy software
 282 (if you got the source from CVS, please also give the date).
 283    </P
 284 ></LI
 285 ><LI
 286 ><P
 287 >    The operating system and verions you run
 288     <SPAN
 289 CLASS="APPLICATION"
 290 >Privoxy</SPAN
 291 > on, (e.g. <SPAN
 292 CLASS="APPLICATION"
 293 >Windows
 294     XP</SPAN
 295 >).
 296    </P
 297 ></LI
 298 ><LI
 299 ><P
 300 >    The name, platform, and version of the <SPAN
 301 CLASS="APPLICATION"
 302 >browser</SPAN
 303 >
 304     you were using (e.g. <SPAN
 305 CLASS="APPLICATION"
 306 >Internet Explorer v5.5</SPAN
 307 > for Mac).
 308    </P
 309 ></LI
 310 ><LI
 311 ><P
 312 >    The URL where the problem occurred, or some way for us to duplicate the
 313     problem (e.g. <TT
 314 CLASS="LITERAL"
 315 >http://somesite.example.com?somethingelse=123</TT
 316 >).
 317    </P
 318 ></LI
 319 ><LI
 320 ><P
 321 >    Whether your version of <SPAN
 322 CLASS="APPLICATION"
 323 >Privoxy</SPAN
 324 > is one supplied
 325     by the developers of <SPAN
 326 CLASS="APPLICATION"
 327 >Privoxy</SPAN
 328 > via SourceForge,
 329     or somewhere else.
 330    </P
 331 ></LI
 332 ><LI
 333 ><P
 334 >    Whether you are using <SPAN
 335 CLASS="APPLICATION"
 336 >Privoxy</SPAN
 337 > in tandem with
 338     another proxy such as <SPAN
 339 CLASS="APPLICATION"
 340 >TOR</SPAN
 341 >. If so, please try
 342     disabling the other proxy.
 343    </P
 344 ></LI
 345 ><LI
 346 ><P
 347 >    Whether you are using a personal firewall product. If so, does
 348     <SPAN
 349 CLASS="APPLICATION"
 350 >Privoxy</SPAN
 351 > work without it?
 352    </P
 353 ></LI
 354 ><LI
 355 ><P
 356 >    Any other pertinent information to help identify the problem such as config
 357     or log file excerpts (yes, you should have log file entries for each
 358     action taken).
 359    </P
 360 ></LI
 361 ><LI
 362 ><P
 363 >    <SPAN
 364 CLASS="emphasis"
 365 ><I
 366 CLASS="EMPHASIS"
 367 >Please provide your SF login, or email address</I
 368 ></SPAN
 369 >, in case we
 370     need to contact you.
 371    </P
 372 ></LI
 373 ></UL
 374 ></P
 375 ><P
 376 >  The <A
 377 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
 378 TARGET="_top"
 379 >appendix
 380   of the user manual</A
 381 > also has helpful information
 382   on understanding <TT
 383 CLASS="LITERAL"
 384 >actions</TT
 385 >, and <TT
 386 CLASS="LITERAL"
 387 >action</TT
 388 > debugging. </P
 389 ></DIV
 390 ></DIV
 391 ><DIV
 392 CLASS="SECT2"
 393 ><H2
 394 CLASS="SECT2"
 395 ><A
 396 NAME="CONTACT-FEATURE"
 397 ></A
 398 >11.3. Request New Features</H2
 399 ><P
 400 > You are welcome to submit ideas on new features or other proposals
 401  for improvement through our feature request tracker at
 402  <A
 403 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
 404 TARGET="_top"
 405 >http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</A
 406 >.</P
 407 ></DIV
 408 ><DIV
 409 CLASS="SECT2"
 410 ><H2
 411 CLASS="SECT2"
 412 ><A
 413 NAME="CONTACT-OTHER"
 414 ></A
 415 >11.4. Other</H2
 416 ><P
 417 >For any other issues, feel free to use the mailing lists. Technically interested users
 418 and people who wish to contribute to the project are also welcome on the developers list!
 419 You can find an overview of all <SPAN
 420 CLASS="APPLICATION"
 421 >Privoxy</SPAN
 422 >-related mailing lists,
 423 including list archives, at:
 424 <A
 425 HREF="http://sourceforge.net/mail/?group_id=11118"
 426 TARGET="_top"
 427 >http://sourceforge.net/mail/?group_id=11118</A
 428 >.</P
 429 ></DIV
 430 ></DIV
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