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  43 >Privoxy 3.0.5 User Manual</TH
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  75 CLASS="SECT1"
  76 ><H1
  77 CLASS="SECT1"
  78 ><A
  79 NAME="CONTACT"
  80 ></A
  81 >11. Contacting the Developers, Bug Reporting and Feature
  82 Requests</H1
  83 ><P
  84 > We value your feedback. In fact, we rely on it to improve
  85  <SPAN
  86 CLASS="APPLICATION"
  87 >Privoxy</SPAN
  88 > and its configuration.
  89  However, please note the following hints, so we can
  90  provide you with the best support:</P
  91 ><DIV
  92 CLASS="SECT2"
  93 ><H2
  94 CLASS="SECT2"
  95 ><A
  96 NAME="CONTACT-SUPPORT"
  97 ></A
  98 >11.1. Get Support</H2
  99 ><P
 100 > For casual users, our
 101  <A
 102 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 103 TARGET="_top"
 104 >support forum at SourceForge</A
 105 >
 106  is probably best suited:
 107  <A
 108 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 109 TARGET="_top"
 110 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</A
 111 ></P
 112 ><P
 113 > All users are of course welcome to discuss their issues on the <A
 114 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
 115 TARGET="_top"
 116 >users
 117  mailing list</A
 118 >, where the developers also hang around.</P
 119 ></DIV
 120 ><DIV
 121 CLASS="SECT2"
 122 ><H2
 123 CLASS="SECT2"
 124 ><A
 125 NAME="REPORTING"
 126 ></A
 127 >11.2. Reporting Problems</H2
 128 ><P
 129 ><SPAN
 130 CLASS="QUOTE"
 131 >"Problems"</SPAN
 132 > for our purposes, come in two forms:</P
 133 ><P
 134 ></P
 135 ><UL
 136 ><LI
 137 ><P
 138 >    Configuration issues, such as ads that slip through, or sites that
 139     don't function properly due to one <SPAN
 140 CLASS="APPLICATION"
 141 >Privoxy</SPAN
 142 >
 143     <SPAN
 144 CLASS="QUOTE"
 145 >"action"</SPAN
 146 > or another being turned <SPAN
 147 CLASS="QUOTE"
 148 >"on"</SPAN
 149 >.
 150    </P
 151 ></LI
 152 ><LI
 153 ><P
 154 >    <SPAN
 155 CLASS="QUOTE"
 156 >"Bugs"</SPAN
 157 > in the programming code that makes up
 158     <SPAN
 159 CLASS="APPLICATION"
 160 >Privoxy</SPAN
 161 >, such as that might cause a crash.
 162    </P
 163 ></LI
 164 ></UL
 165 ><DIV
 166 CLASS="SECT3"
 167 ><H3
 168 CLASS="SECT3"
 169 ><A
 170 NAME="CONTACT-ADS"
 171 ></A
 172 >11.2.1. Reporting Ads or Other Configuration Problems</H3
 173 ><P
 174 > Please send feedback on ads that slipped through, innocent images that were
 175  blocked, sites that don't work properly, and other configuration related problem of
 176  <TT
 177 CLASS="FILENAME"
 178 >default.action</TT
 179 > file, to
 180  <A
 181 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
 182 TARGET="_top"
 183 > http://sourceforge.net/tracker/?group_id=11118&#38;atid=460288</A
 184 >,
 185  the Actions File Tracker.</P
 186 ><P
 187 > New, improved <TT
 188 CLASS="FILENAME"
 189 >default.action</TT
 190 > files may occasionally be made
 191  available based on your feedback. These will be announced on the <A
 192 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
 193 TARGET="_top"
 194 >ijbswa-announce</A
 195 >
 196  list and available from our the <A
 197 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
 198 TARGET="_top"
 199 >files section</A
 200 > of
 201  our <A
 202 HREF="http://sf.net/projects/ijbswa/"
 203 TARGET="_top"
 204 >project page</A
 205 >.</P
 206 ></DIV
 207 ><DIV
 208 CLASS="SECT3"
 209 ><H3
 210 CLASS="SECT3"
 211 ><A
 212 NAME="CONTACT-BUGS"
 213 ></A
 214 >11.2.2. Reporting Bugs</H3
 215 ><P
 216 > Please report all bugs <SPAN
 217 CLASS="emphasis"
 218 ><I
 219 CLASS="EMPHASIS"
 220 >only</I
 221 ></SPAN
 222 > through our
 223  bug tracker:
 224  <A
 225 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
 226 TARGET="_top"
 227 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</A
 228 >. </P
 229 ><P
 230 >  Before doing so, please make sure that the bug has <SPAN
 231 CLASS="emphasis"
 232 ><I
 233 CLASS="EMPHASIS"
 234 >not already been submitted</I
 235 ></SPAN
 236 >
 237   and observe the additional hints at the top of the <A
 238 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
 239 TARGET="_top"
 240 >submit
 241   form</A
 242 >. If already submitted, please feel free to add any info to the
 243   original report that might help solve the issue.</P
 244 ><P
 245 >
 246   Please try to verify that it is a <SPAN
 247 CLASS="APPLICATION"
 248 >Privoxy</SPAN
 249 > bug,
 250   and not a browser or site bug first. If unsure,
 251   try <A
 252 HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 253 TARGET="_top"
 254 >toggling
 255   off</A
 256 > <SPAN
 257 CLASS="APPLICATION"
 258 >Privoxy</SPAN
 259 >, and see if the problem persists.
 260   If you are using your own custom configuration, please try
 261   the stock configs to see if the problem is configuration related.</P
 262 ><P
 263 >  If not using the latest version, the bug may have been found
 264   and fixed in the meantime. We would appreciate if you could take the time
 265   to <A
 266 HREF="http://www.privoxy.org/user-manual/installation.html"
 267 TARGET="_top"
 268 >upgrade
 269   to the latest version</A
 270 > (or  even the latest CVS snapshot) and verify
 271   your bug.</P
 272 ><P
 273 >Please be sure to provide the following information:</P
 274 ><P
 275 > <P
 276 ></P
 277 ><UL
 278 ><LI
 279 ><P
 280 >    The exact <SPAN
 281 CLASS="APPLICATION"
 282 >Privoxy</SPAN
 283 > version of the proxy software
 284 (if you got the source from CVS, please also give the date).
 285    </P
 286 ></LI
 287 ><LI
 288 ><P
 289 >    The operating system and versions you run
 290     <SPAN
 291 CLASS="APPLICATION"
 292 >Privoxy</SPAN
 293 > on, (e.g. <SPAN
 294 CLASS="APPLICATION"
 295 >Windows
 296     XP</SPAN
 297 >).
 298    </P
 299 ></LI
 300 ><LI
 301 ><P
 302 >    The name, platform, and version of the <SPAN
 303 CLASS="APPLICATION"
 304 >browser</SPAN
 305 >
 306     you were using (e.g. <SPAN
 307 CLASS="APPLICATION"
 308 >Internet Explorer v5.5</SPAN
 309 > for Mac).
 310    </P
 311 ></LI
 312 ><LI
 313 ><P
 314 >    The URL where the problem occurred, or some way for us to duplicate the
 315     problem (e.g. <TT
 316 CLASS="LITERAL"
 317 >http://somesite.example.com?somethingelse=123</TT
 318 >).
 319    </P
 320 ></LI
 321 ><LI
 322 ><P
 323 >    Whether your version of <SPAN
 324 CLASS="APPLICATION"
 325 >Privoxy</SPAN
 326 > is one supplied
 327     by the developers of <SPAN
 328 CLASS="APPLICATION"
 329 >Privoxy</SPAN
 330 > via SourceForge,
 331     or somewhere else.
 332    </P
 333 ></LI
 334 ><LI
 335 ><P
 336 >    Whether you are using <SPAN
 337 CLASS="APPLICATION"
 338 >Privoxy</SPAN
 339 > in tandem with
 340     another proxy such as <SPAN
 341 CLASS="APPLICATION"
 342 >TOR</SPAN
 343 >. If so, please try
 344     disabling the other proxy.
 345    </P
 346 ></LI
 347 ><LI
 348 ><P
 349 >    Whether you are using a personal firewall product. If so, does
 350     <SPAN
 351 CLASS="APPLICATION"
 352 >Privoxy</SPAN
 353 > work without it?
 354    </P
 355 ></LI
 356 ><LI
 357 ><P
 358 >    Any other pertinent information to help identify the problem such as config
 359     or log file excerpts (yes, you should have log file entries for each
 360     action taken).
 361    </P
 362 ></LI
 363 ><LI
 364 ><P
 365 >    <SPAN
 366 CLASS="emphasis"
 367 ><I
 368 CLASS="EMPHASIS"
 369 >Please provide your SF login, or email address</I
 370 ></SPAN
 371 >, in case we
 372     need to contact you.
 373    </P
 374 ></LI
 375 ></UL
 376 ></P
 377 ><P
 378 >  The <A
 379 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
 380 TARGET="_top"
 381 >appendix
 382   of the Privoxy User Manual</A
 383 > also has helpful information
 384   on understanding <TT
 385 CLASS="LITERAL"
 386 >actions</TT
 387 >, and <TT
 388 CLASS="LITERAL"
 389 >action</TT
 390 > debugging. </P
 391 ></DIV
 392 ></DIV
 393 ><DIV
 394 CLASS="SECT2"
 395 ><H2
 396 CLASS="SECT2"
 397 ><A
 398 NAME="CONTACT-FEATURE"
 399 ></A
 400 >11.3. Request New Features</H2
 401 ><P
 402 > You are welcome to submit ideas on new features or other proposals
 403  for improvement through our feature request tracker at
 404  <A
 405 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
 406 TARGET="_top"
 407 >http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</A
 408 >.</P
 409 ></DIV
 410 ><DIV
 411 CLASS="SECT2"
 412 ><H2
 413 CLASS="SECT2"
 414 ><A
 415 NAME="CONTACT-OTHER"
 416 ></A
 417 >11.4. Other</H2
 418 ><P
 419 >For any other issues, feel free to use the mailing lists. Technically interested users
 420 and people who wish to contribute to the project are also welcome on the developers list!
 421 You can find an overview of all <SPAN
 422 CLASS="APPLICATION"
 423 >Privoxy</SPAN
 424 >-related mailing lists,
 425 including list archives, at:
 426 <A
 427 HREF="http://sourceforge.net/mail/?group_id=11118"
 428 TARGET="_top"
 429 >http://sourceforge.net/mail/?group_id=11118</A
 430 >.</P
 431 ></DIV
 432 ></DIV
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