doc/webserver/user-manual/contact.html

   1 <HTML
   2 ><HEAD
   3 ><TITLE
   4 >Contacting the Developers, Bug Reporting and Feature
   5 Requests</TITLE
   6 ><META
   7 NAME="GENERATOR"
   8 CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
   9 "><LINK
  10 REL="HOME"
  11 TITLE="Privoxy 3.1.1 User Manual"
  12 HREF="index.html"><LINK
  13 REL="PREVIOUS"
  14 TITLE="Templates"
  15 HREF="templates.html"><LINK
  16 REL="NEXT"
  17 TITLE="Privoxy Copyright, License and History"
  18 HREF="copyright.html"><LINK
  19 REL="STYLESHEET"
  20 TYPE="text/css"
  21 HREF="../p_doc.css"></HEAD
  22 ><BODY
  23 CLASS="SECT1"
  24 BGCOLOR="#EEEEEE"
  25 TEXT="#000000"
  26 LINK="#0000FF"
  27 VLINK="#840084"
  28 ALINK="#0000FF"
  29 ><DIV
  30 CLASS="NAVHEADER"
  31 ><TABLE
  32 SUMMARY="Header navigation table"
  33 WIDTH="100%"
  34 BORDER="0"
  35 CELLPADDING="0"
  36 CELLSPACING="0"
  37 ><TR
  38 ><TH
  39 COLSPAN="3"
  40 ALIGN="center"
  41 >Privoxy 3.1.1 User Manual</TH
  42 ></TR
  43 ><TR
  44 ><TD
  45 WIDTH="10%"
  46 ALIGN="left"
  47 VALIGN="bottom"
  48 ><A
  49 HREF="templates.html"
  50 ACCESSKEY="P"
  51 >Prev</A
  52 ></TD
  53 ><TD
  54 WIDTH="80%"
  55 ALIGN="center"
  56 VALIGN="bottom"
  57 ></TD
  58 ><TD
  59 WIDTH="10%"
  60 ALIGN="right"
  61 VALIGN="bottom"
  62 ><A
  63 HREF="copyright.html"
  64 ACCESSKEY="N"
  65 >Next</A
  66 ></TD
  67 ></TR
  68 ></TABLE
  69 ><HR
  70 ALIGN="LEFT"
  71 WIDTH="100%"></DIV
  72 ><DIV
  73 CLASS="SECT1"
  74 ><H1
  75 CLASS="SECT1"
  76 ><A
  77 NAME="CONTACT">11. Contacting the Developers, Bug Reporting and Feature
  78 Requests</H1
  79 ><P
  80 > We value your feedback. In fact, we rely on it to improve
  81  <SPAN
  82 CLASS="APPLICATION"
  83 >Privoxy</SPAN
  84 > and its configuration.
  85  However, please note the following hints, so we can
  86  provide you with the best support:</P
  87 ><DIV
  88 CLASS="SECT2"
  89 ><H2
  90 CLASS="SECT2"
  91 ><A
  92 NAME="CONTACT-SUPPORT">11.1. Get Support</H2
  93 ><P
  94 > For casual users, our support forum at
  95  <A
  96 HREF="http://sourceforge.net/"
  97 TARGET="_top"
  98 >SourceForge</A
  99 >
 100  is probably best suited:
 101  <A
 102 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 103 TARGET="_top"
 104 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</A
 105 ></P
 106 ><P
 107 > All users are of course welcome to discuss their issues on the <A
 108 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
 109 TARGET="_top"
 110 >users
 111  mailing list</A
 112 >, where the developers also hang around.</P
 113 ></DIV
 114 ><DIV
 115 CLASS="SECT2"
 116 ><H2
 117 CLASS="SECT2"
 118 ><A
 119 NAME="CONTACT-BUGS">11.2. Report Bugs</H2
 120 ><P
 121 > Please report all bugs <SPAN
 122 CLASS="emphasis"
 123 ><I
 124 CLASS="EMPHASIS"
 125 >only</I
 126 ></SPAN
 127 > through our
 128  bug tracker:
 129  <A
 130 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
 131 TARGET="_top"
 132 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</A
 133 >. </P
 134 ><P
 135 >  Before doing so, please make sure that the bug has not already been submitted
 136   and observe the additional hints at the top of the <A
 137 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
 138 TARGET="_top"
 139 >submit
 140   form</A
 141 >.</P
 142 ><P
 143 >
 144   Please try to verify that it is a <SPAN
 145 CLASS="APPLICATION"
 146 >Privoxy</SPAN
 147 > bug,
 148   and not a browser or site bug first. If unsure,
 149   try <A
 150 HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 151 TARGET="_top"
 152 >toggling
 153   off</A
 154 > <SPAN
 155 CLASS="APPLICATION"
 156 >Privoxy</SPAN
 157 >, and see if the problem persists.
 158   The <A
 159 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
 160 TARGET="_top"
 161 >appendix
 162   of the user manual</A
 163 > also has helpful information
 164   on action debugging. If you are using your own custom configuration, please try
 165   the stock configs to see if the problem is configuration related.</P
 166 ><P
 167 >  If not using the latest version, chances are that the bug has been found
 168   and fixed in the meantime. We would appreciate if you could take the time
 169   to <A
 170 HREF="http://www.privoxy.org/user-manual/installation.html"
 171 TARGET="_top"
 172 >upgrade
 173   to the latest version</A
 174 > (or  even the latest CVS snapshot) and verify
 175   your bug, but this is not required for reporting.</P
 176 ></DIV
 177 ><DIV
 178 CLASS="SECT2"
 179 ><H2
 180 CLASS="SECT2"
 181 ><A
 182 NAME="CONTACT-FEATURE">11.3. Request New Features</H2
 183 ><P
 184 > You are welcome to submit ideas on new features or other proposals
 185  for improvement through our feature request tracker at
 186  <A
 187 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
 188 TARGET="_top"
 189 >http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</A
 190 >.</P
 191 ></DIV
 192 ><DIV
 193 CLASS="SECT2"
 194 ><H2
 195 CLASS="SECT2"
 196 ><A
 197 NAME="CONTACT-ADS">11.4. Report Ads or Other Actions-Related Problems</H2
 198 ><P
 199 > Please send feedback on ads that slipped through, innocent images that were blocked,
 200  and any other problems relating to the <TT
 201 CLASS="FILENAME"
 202 >default.action</TT
 203 > file through
 204  our actions feedback mechanism located at
 205  <A
 206 HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 207 TARGET="_top"
 208 >http://www.privoxy.org/actions/</A
 209 >.
 210  On this page, you will also find a bookmark which will take you back there from
 211  any troubled site and even pre-fill the form!</P
 212 ><P
 213 > New, improved <TT
 214 CLASS="FILENAME"
 215 >default.action</TT
 216 > files will occasionally be made
 217  available based on your feedback. These will be announced on the <A
 218 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
 219 TARGET="_top"
 220 >ijbswa-announce</A
 221 >
 222  list and available from our the <A
 223 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
 224 TARGET="_top"
 225 >files section</A
 226 > of
 227  our <A
 228 HREF="http://sf.net/projects/ijbswa/"
 229 TARGET="_top"
 230 >project page</A
 231 >.</P
 232 ></DIV
 233 ><DIV
 234 CLASS="SECT2"
 235 ><H2
 236 CLASS="SECT2"
 237 ><A
 238 NAME="CONTACT-OTHER">11.5. Other</H2
 239 ><P
 240 >For any other issues, feel free to use the mailing lists. Technically interested users
 241 and people who wish to contribute to the project are also welcome on the developers list!
 242 You can find an overview of all <SPAN
 243 CLASS="APPLICATION"
 244 >Privoxy</SPAN
 245 >-related mailing lists,
 246 including list archives, at:
 247 <A
 248 HREF="http://sourceforge.net/mail/?group_id=11118"
 249 TARGET="_top"
 250 >http://sourceforge.net/mail/?group_id=11118</A
 251 >.</P
 252 ></DIV
 253 ></DIV
 254 ><DIV
 255 CLASS="NAVFOOTER"
 256 ><HR
 257 ALIGN="LEFT"
 258 WIDTH="100%"><TABLE
 259 SUMMARY="Footer navigation table"
 260 WIDTH="100%"
 261 BORDER="0"
 262 CELLPADDING="0"
 263 CELLSPACING="0"
 264 ><TR
 265 ><TD
 266 WIDTH="33%"
 267 ALIGN="left"
 268 VALIGN="top"
 269 ><A
 270 HREF="templates.html"
 271 ACCESSKEY="P"
 272 >Prev</A
 273 ></TD
 274 ><TD
 275 WIDTH="34%"
 276 ALIGN="center"
 277 VALIGN="top"
 278 ><A
 279 HREF="index.html"
 280 ACCESSKEY="H"
 281 >Home</A
 282 ></TD
 283 ><TD
 284 WIDTH="33%"
 285 ALIGN="right"
 286 VALIGN="top"
 287 ><A
 288 HREF="copyright.html"
 289 ACCESSKEY="N"
 290 >Next</A
 291 ></TD
 292 ></TR
 293 ><TR
 294 ><TD
 295 WIDTH="33%"
 296 ALIGN="left"
 297 VALIGN="top"
 298 >Templates</TD
 299 ><TD
 300 WIDTH="34%"
 301 ALIGN="center"
 302 VALIGN="top"
 303 >&nbsp;</TD
 304 ><TD
 305 WIDTH="33%"
 306 ALIGN="right"
 307 VALIGN="top"
 308 ><SPAN
 309 CLASS="APPLICATION"
 310 >Privoxy</SPAN
 311 > Copyright, License and History</TD
 312 ></TR
 313 ></TABLE
 314 ></DIV
 315 ></BODY
 316 ></HTML
 317 >