doc/webserver/user-manual/contact.html

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   5 >Contacting the Developers, Bug Reporting and Feature
   6 Requests</TITLE
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  41 >Privoxy 3.0.3 User Manual</TH
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  74 ><H1
  75 CLASS="SECT1"
  76 ><A
  77 NAME="CONTACT"
  78 >11. Contacting the Developers, Bug Reporting and Feature
  79 Requests</A
  80 ></H1
  81 ><P
  82 > We value your feedback. In fact, we rely on it to improve
  83  <SPAN
  84 CLASS="APPLICATION"
  85 >Privoxy</SPAN
  86 > and its configuration.
  87  However, please note the following hints, so we can
  88  provide you with the best support:</P
  89 ><DIV
  90 CLASS="SECT2"
  91 ><H2
  92 CLASS="SECT2"
  93 ><A
  94 NAME="CONTACT-SUPPORT"
  95 >11.1. Get Support</A
  96 ></H2
  97 ><P
  98 > For casual users, our
  99  <A
 100 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 101 TARGET="_top"
 102 >support forum at SourceForge</A
 103 >
 104  is probably best suited:
 105  <A
 106 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 107 TARGET="_top"
 108 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</A
 109 ></P
 110 ><P
 111 > All users are of course welcome to discuss their issues on the <A
 112 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
 113 TARGET="_top"
 114 >users
 115  mailing list</A
 116 >, where the developers also hang around.</P
 117 ></DIV
 118 ><DIV
 119 CLASS="SECT2"
 120 ><H2
 121 CLASS="SECT2"
 122 ><A
 123 NAME="CONTACT-BUGS"
 124 >11.2. Report Bugs</A
 125 ></H2
 126 ><P
 127 > Please report all bugs <SPAN
 128 CLASS="emphasis"
 129 ><I
 130 CLASS="EMPHASIS"
 131 >only</I
 132 ></SPAN
 133 > through our
 134  bug tracker:
 135  <A
 136 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
 137 TARGET="_top"
 138 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</A
 139 >. </P
 140 ><P
 141 >  Before doing so, please make sure that the bug has not already been submitted
 142   and observe the additional hints at the top of the <A
 143 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
 144 TARGET="_top"
 145 >submit
 146   form</A
 147 >.</P
 148 ><P
 149 >
 150   Please try to verify that it is a <SPAN
 151 CLASS="APPLICATION"
 152 >Privoxy</SPAN
 153 > bug,
 154   and not a browser or site bug first. If unsure,
 155   try <A
 156 HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 157 TARGET="_top"
 158 >toggling
 159   off</A
 160 > <SPAN
 161 CLASS="APPLICATION"
 162 >Privoxy</SPAN
 163 >, and see if the problem persists.
 164   The <A
 165 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
 166 TARGET="_top"
 167 >appendix
 168   of the user manual</A
 169 > also has helpful information
 170   on action debugging. If you are using your own custom configuration, please try
 171   the stock configs to see if the problem is configuration related.</P
 172 ><P
 173 >  If not using the latest version, chances are that the bug has been found
 174   and fixed in the meantime. We would appreciate if you could take the time
 175   to <A
 176 HREF="http://www.privoxy.org/user-manual/installation.html"
 177 TARGET="_top"
 178 >upgrade
 179   to the latest version</A
 180 > (or  even the latest CVS snapshot) and verify
 181   your bug, but this is not required for reporting.</P
 182 ></DIV
 183 ><DIV
 184 CLASS="SECT2"
 185 ><H2
 186 CLASS="SECT2"
 187 ><A
 188 NAME="CONTACT-FEATURE"
 189 >11.3. Request New Features</A
 190 ></H2
 191 ><P
 192 > You are welcome to submit ideas on new features or other proposals
 193  for improvement through our feature request tracker at
 194  <A
 195 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
 196 TARGET="_top"
 197 >http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</A
 198 >.</P
 199 ></DIV
 200 ><DIV
 201 CLASS="SECT2"
 202 ><H2
 203 CLASS="SECT2"
 204 ><A
 205 NAME="CONTACT-ADS"
 206 >11.4. Report Ads or Other Actions-Related Problems</A
 207 ></H2
 208 ><P
 209 > Please send feedback on ads that slipped through, innocent images that were blocked,
 210  and any other problems relating to the <TT
 211 CLASS="FILENAME"
 212 >default.action</TT
 213 > file through
 214  our actions feedback mechanism located at
 215  <A
 216 HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 217 TARGET="_top"
 218 >http://www.privoxy.org/actions/</A
 219 >.
 220  On this page, you will also find a bookmark which will take you back there from
 221  any troubled site and even pre-fill the form!</P
 222 ><P
 223 > New, improved <TT
 224 CLASS="FILENAME"
 225 >default.action</TT
 226 > files will occasionally be made
 227  available based on your feedback. These will be announced on the <A
 228 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
 229 TARGET="_top"
 230 >ijbswa-announce</A
 231 >
 232  list and available from our the <A
 233 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
 234 TARGET="_top"
 235 >files section</A
 236 > of
 237  our <A
 238 HREF="http://sf.net/projects/ijbswa/"
 239 TARGET="_top"
 240 >project page</A
 241 >.</P
 242 ></DIV
 243 ><DIV
 244 CLASS="SECT2"
 245 ><H2
 246 CLASS="SECT2"
 247 ><A
 248 NAME="CONTACT-OTHER"
 249 >11.5. Other</A
 250 ></H2
 251 ><P
 252 >For any other issues, feel free to use the mailing lists. Technically interested users
 253 and people who wish to contribute to the project are also welcome on the developers list!
 254 You can find an overview of all <SPAN
 255 CLASS="APPLICATION"
 256 >Privoxy</SPAN
 257 >-related mailing lists,
 258 including list archives, at:
 259 <A
 260 HREF="http://sourceforge.net/mail/?group_id=11118"
 261 TARGET="_top"
 262 >http://sourceforge.net/mail/?group_id=11118</A
 263 >.</P
 264 ></DIV
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