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  72 CLASS="SECT1"
  73 ><H1
  74 CLASS="SECT1"
  75 ><A
  76 NAME="CONTACT"
  77 ></A
  78 >6. Contacting the developers, Bug Reporting and Feature Requests</H1
  79 ><P
  80 > We value your feedback. In fact, we rely on it to improve
  81  <SPAN
  82 CLASS="APPLICATION"
  83 >Privoxy</SPAN
  84 > and its configuration.
  85  However, please note the following hints, so we can
  86  provide you with the best support:</P
  87 ><DIV
  88 CLASS="SECT2"
  89 ><H2
  90 CLASS="SECT2"
  91 ><A
  92 NAME="CONTACT-SUPPORT"
  93 ></A
  94 >6.1. Get Support</H2
  95 ><P
  96 > For casual users, our
  97  <A
  98 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
  99 TARGET="_top"
 100 >support forum at SourceForge</A
 101 >
 102  is probably best suited:
 103  <A
 104 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 105 TARGET="_top"
 106 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</A
 107 ></P
 108 ><P
 109 > All users are of course welcome to discuss their issues on the <A
 110 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
 111 TARGET="_top"
 112 >users
 113  mailing list</A
 114 >, where the developers also hang around.</P
 115 ></DIV
 116 ><DIV
 117 CLASS="SECT2"
 118 ><H2
 119 CLASS="SECT2"
 120 ><A
 121 NAME="REPORTING"
 122 ></A
 123 >6.2. Reporting Problems</H2
 124 ><P
 125 ><SPAN
 126 CLASS="QUOTE"
 127 >"Problems"</SPAN
 128 > for our purposes, come in two forms:</P
 129 ><P
 130 ></P
 131 ><UL
 132 ><LI
 133 ><P
 134 >    Configuration issues, such as ads that slip through, or sites that
 135     don't function properly due to one <SPAN
 136 CLASS="APPLICATION"
 137 >Privoxy</SPAN
 138 >
 139     <SPAN
 140 CLASS="QUOTE"
 141 >"action"</SPAN
 142 > or another being turned <SPAN
 143 CLASS="QUOTE"
 144 >"on"</SPAN
 145 >.
 146    </P
 147 ></LI
 148 ><LI
 149 ><P
 150 >    <SPAN
 151 CLASS="QUOTE"
 152 >"Bugs"</SPAN
 153 > in the programming code that makes up
 154     <SPAN
 155 CLASS="APPLICATION"
 156 >Privoxy</SPAN
 157 >, such as that might cause a crash.
 158    </P
 159 ></LI
 160 ></UL
 161 ><DIV
 162 CLASS="SECT3"
 163 ><H3
 164 CLASS="SECT3"
 165 ><A
 166 NAME="CONTACT-ADS"
 167 ></A
 168 >6.2.1. Reporting Ads or Other Configuration Problems</H3
 169 ><P
 170 > Please send feedback on ads that slipped through, innocent images that were
 171  blocked, sites that don't work properly, and other configuration related problem of
 172  <TT
 173 CLASS="FILENAME"
 174 >default.action</TT
 175 > file, to
 176  <A
 177 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
 178 TARGET="_top"
 179 > http://sourceforge.net/tracker/?group_id=11118&#38;atid=460288</A
 180 >,
 181  the Actions File Tracker.</P
 182 ><P
 183 > New, improved <TT
 184 CLASS="FILENAME"
 185 >default.action</TT
 186 > files may occasionally be made
 187  available based on your feedback. These will be announced on the <A
 188 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
 189 TARGET="_top"
 190 >ijbswa-announce</A
 191 >
 192  list and available from our the <A
 193 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
 194 TARGET="_top"
 195 >files section</A
 196 > of
 197  our <A
 198 HREF="http://sf.net/projects/ijbswa/"
 199 TARGET="_top"
 200 >project page</A
 201 >.</P
 202 ></DIV
 203 ><DIV
 204 CLASS="SECT3"
 205 ><H3
 206 CLASS="SECT3"
 207 ><A
 208 NAME="CONTACT-BUGS"
 209 ></A
 210 >6.2.2. Reporting Bugs</H3
 211 ><P
 212 > Please report all bugs <SPAN
 213 CLASS="emphasis"
 214 ><I
 215 CLASS="EMPHASIS"
 216 >only</I
 217 ></SPAN
 218 > through our
 219  bug tracker:
 220  <A
 221 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
 222 TARGET="_top"
 223 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</A
 224 >. </P
 225 ><P
 226 >  Before doing so, please make sure that the bug has <SPAN
 227 CLASS="emphasis"
 228 ><I
 229 CLASS="EMPHASIS"
 230 >not already been submitted</I
 231 ></SPAN
 232 >
 233   and observe the additional hints at the top of the <A
 234 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
 235 TARGET="_top"
 236 >submit
 237   form</A
 238 >. If already submitted, please feel free to add any info to the
 239   original report that might help solve the issue.</P
 240 ><P
 241 >
 242   Please try to verify that it is a <SPAN
 243 CLASS="APPLICATION"
 244 >Privoxy</SPAN
 245 > bug,
 246   and not a browser or site bug first. If unsure,
 247   try <A
 248 HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
 249 TARGET="_top"
 250 >toggling
 251   off</A
 252 > <SPAN
 253 CLASS="APPLICATION"
 254 >Privoxy</SPAN
 255 >, and see if the problem persists.
 256   If you are using your own custom configuration, please try
 257   the stock configs to see if the problem is configuration related.</P
 258 ><P
 259 >  If not using the latest version, the bug may have been found
 260   and fixed in the meantime. We would appreciate if you could take the time
 261   to <A
 262 HREF="http://www.privoxy.org/user-manual/installation.html"
 263 TARGET="_top"
 264 >upgrade
 265   to the latest version</A
 266 > (or  even the latest CVS snapshot) and verify
 267   your bug.</P
 268 ><P
 269 >Please be sure to provide the following information:</P
 270 ><P
 271 > <P
 272 ></P
 273 ><UL
 274 ><LI
 275 ><P
 276 >    The exact <SPAN
 277 CLASS="APPLICATION"
 278 >Privoxy</SPAN
 279 > version of the proxy software
 280 (if you got the source from CVS, please also give the date).
 281    </P
 282 ></LI
 283 ><LI
 284 ><P
 285 >    The operating system and verions you run
 286     <SPAN
 287 CLASS="APPLICATION"
 288 >Privoxy</SPAN
 289 > on, (e.g. <SPAN
 290 CLASS="APPLICATION"
 291 >Windows
 292     XP</SPAN
 293 >).
 294    </P
 295 ></LI
 296 ><LI
 297 ><P
 298 >    The name, platform, and version of the <SPAN
 299 CLASS="APPLICATION"
 300 >browser</SPAN
 301 >
 302     you were using (e.g. <SPAN
 303 CLASS="APPLICATION"
 304 >Internet Explorer v5.5</SPAN
 305 > for Mac).
 306    </P
 307 ></LI
 308 ><LI
 309 ><P
 310 >    The URL where the problem occurred, or some way for us to duplicate the
 311     problem (e.g. <TT
 312 CLASS="LITERAL"
 313 >http://somesite.example.com?somethingelse=123</TT
 314 >).
 315    </P
 316 ></LI
 317 ><LI
 318 ><P
 319 >    Whether your version of <SPAN
 320 CLASS="APPLICATION"
 321 >Privoxy</SPAN
 322 > is one supplied
 323     by the developers of <SPAN
 324 CLASS="APPLICATION"
 325 >Privoxy</SPAN
 326 > via SourceForge,
 327     or somewhere else.
 328    </P
 329 ></LI
 330 ><LI
 331 ><P
 332 >    Whether you are using <SPAN
 333 CLASS="APPLICATION"
 334 >Privoxy</SPAN
 335 > in tandem with
 336     another proxy such as <SPAN
 337 CLASS="APPLICATION"
 338 >TOR</SPAN
 339 >. If so, please try
 340     disabling the other proxy.
 341    </P
 342 ></LI
 343 ><LI
 344 ><P
 345 >    Whether you are using a personal firewall product. If so, does
 346     <SPAN
 347 CLASS="APPLICATION"
 348 >Privoxy</SPAN
 349 > work without it?
 350    </P
 351 ></LI
 352 ><LI
 353 ><P
 354 >    Any other pertinent information to help identify the problem such as config
 355     or log file excerpts (yes, you should have log file entries for each
 356     action taken).
 357    </P
 358 ></LI
 359 ><LI
 360 ><P
 361 >    <SPAN
 362 CLASS="emphasis"
 363 ><I
 364 CLASS="EMPHASIS"
 365 >Please provide your SF login, or email address</I
 366 ></SPAN
 367 >, in case we
 368     need to contact you.
 369    </P
 370 ></LI
 371 ></UL
 372 ></P
 373 ><P
 374 >  The <A
 375 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
 376 TARGET="_top"
 377 >appendix
 378   of the user manual</A
 379 > also has helpful information
 380   on understanding <TT
 381 CLASS="LITERAL"
 382 >actions</TT
 383 >, and <TT
 384 CLASS="LITERAL"
 385 >action</TT
 386 > debugging. </P
 387 ></DIV
 388 ></DIV
 389 ><DIV
 390 CLASS="SECT2"
 391 ><H2
 392 CLASS="SECT2"
 393 ><A
 394 NAME="CONTACT-FEATURE"
 395 ></A
 396 >6.3. Request New Features</H2
 397 ><P
 398 > You are welcome to submit ideas on new features or other proposals
 399  for improvement through our feature request tracker at
 400  <A
 401 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
 402 TARGET="_top"
 403 >http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</A
 404 >.</P
 405 ></DIV
 406 ><DIV
 407 CLASS="SECT2"
 408 ><H2
 409 CLASS="SECT2"
 410 ><A
 411 NAME="CONTACT-OTHER"
 412 ></A
 413 >6.4. Other</H2
 414 ><P
 415 >For any other issues, feel free to use the mailing lists. Technically interested users
 416 and people who wish to contribute to the project are also welcome on the developers list!
 417 You can find an overview of all <SPAN
 418 CLASS="APPLICATION"
 419 >Privoxy</SPAN
 420 >-related mailing lists,
 421 including list archives, at:
 422 <A
 423 HREF="http://sourceforge.net/mail/?group_id=11118"
 424 TARGET="_top"
 425 >http://sourceforge.net/mail/?group_id=11118</A
 426 >.</P
 427 ></DIV
 428 ></DIV
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