We value your feedback. In fact, we rely on it to improve - Privoxy and its configuration. - However, please note the following hints, so we can - provide you with the best support.
A lot of support requests don't contain enough information and can't - be solved without a lot of back and forth which causes unnecessary - delays. Reading this section should help to prevent that.
Before contacting us to report a problem, please try to verify that it is a - Privoxy problem, and not a browser or site problem - or documented behaviour that just happens to be different than what you expected. - If unsure, - try toggling - off Privoxy, and see if the problem persists.
If you are using your own custom configuration, please try the default - configuration to see if the problem is configuration related. - If you're having problems with a feature that is disabled by default, - please ask around on the mailing list if others can reproduce the problem.
If you aren't using the latest Privoxy version, the problem may have been found - and fixed in the meantime. We would appreciate if you could take the time - to upgrade - to the latest version and verify that the problem still exists.
Please be sure to provide the following information when reporting problems - or requesting support:
The exact Privoxy version you are using. -
The operating system and versions you run - Privoxy on, e.g. Windows - XP SP2. -
The name, platform, and version of the browser - you were using (e.g. Internet Explorer v5.5 for Mac). -
The URL where the problem occurred, or some way for us to duplicate the - problem (e.g. http://somesite.example.com/?somethingelse=123). -
Whether your version of Privoxy is one supplied - by the Privoxy developers via SourceForge, - or if you got your copy somewhere else. -
Whether you are using Privoxy together with - another proxy such as Tor. If so, please - temporary disable the other proxy to see if the symptoms change. -
Whether you are using a personal firewall product. If so, does - Privoxy work without it? -
Any other pertinent information to help identify the problem such as config - or log file excerpts (yes, you should have log file entries for each - action taken). To get a meaningful logfile, please make sure that the - logfile directive - is being used and the following debug options are enabled - (all of them): -
debug 1 # Log the destination for each request Privoxy let through.
- # See also debug 1024.
-debug 2 # show each connection status
-debug 4 # show I/O status
-debug 8 # show header parsing
-debug 128 # debug redirects
-debug 256 # debug GIF de-animation
-debug 512 # Common Log Format
-debug 1024 # Log the destination for requests Privoxy didn't let through,
- # and the reason why.
-debug 4096 # Startup banner and warnings.
-debug 8192 # Non-fatal errors
-debug 65536 # Log applying actions
If you are having trouble with a filter, please additionally enable -
debug 64 # debug regular expression filters
If you suspect that Privoxy interprets the request or the response - incorrectly, please enable -
debug 32768 # log all data read from the network
It's easy for us to ignore log messages that aren't relevant but missing - log messages may make it impossible to investigate a problem. If you aren't - sure which of the debug directives are relevant, please just enable all of them - and let us worry about it. -
Note that Privoxy log files may contain sensitive information so please don't - submit any logfiles you didn't read first. You can mask sensitive information - as long as it's clear that you removed something. -
You don't have to tell us your actual name when filing a problem - report, but if you don't, please use a nickname so we can differentiate - between your messages and the ones entered by other "anonymous" users that - may respond to your request if they have the same problem or already - found a solution. Note that due to spam the trackers may not always - allow to post without being logged into SourceForge. If that's the - case, you are still free to create a login that isn't directly linked - to your name, though.
Please also check the status of your request a few days after submitting - it, as we may request additional information. If you use a SF id, - you should automatically get a mail when someone responds to your request. - Please don't bother to add an email address when using the tracker. - If you prefer to communicate through email, just use one of the mailing - lists directly.
If you are new to reporting problems, you might be interested in - How to Report Bugs Effectively.
The appendix - of the Privoxy User Manual also has helpful information - on understanding actions, and action debugging.
All users are welcome to discuss their issues on the users - mailing list, where the developers also hang around.
Please don't send private support requests to individual Privoxy - developers, either use the mailing lists or the support trackers.
If you have to contact a Privoxy developer directly for other reasons, - please send a real mail and do not bother with SourceForge's messaging - system. Answers to SourceForge messages are usually bounced by SourceForge's - mail server in which case the developer wasted time writing a response you - don't get. From your point of view it will look like your message has - been completely ignored, so this is frustrating for all parties involved.
Note that the Privoxy mailing lists are moderated. Posts from unsubscribed - addresses have to be accepted manually by a moderator. This may cause a - delay of several days and if you use a subject that doesn't clearly - mention Privoxy or one of its features, your message may be accidentally - discarded as spam.
If you aren't subscribed, you should therefore spend a few seconds - to come up with a proper subject. Additionally you should make it clear - that you want to get CC'd. Otherwise some responses will be directed to - the mailing list only, and you won't see them.
"Problems" for our purposes, come in two forms:
Configuration issues, such as ads that slip through, or sites that - don't function properly due to one Privoxy - "action" or another being turned "on". -
"Bugs" in the programming code that makes up - Privoxy, such as that might cause a crash. - Documentation issues, for example spelling errors and unclear descriptions, - are bugs, too. -
Please send feedback on ads that slipped through, innocent images that were - blocked, sites that don't work properly, and other configuration related problem of - default.action file, to - https://sourceforge.net/tracker/?group_id=11118&atid=460288, - the Actions File Tracker.
Before reporting bugs, please make sure that the bug has not already been submitted - and observe the additional hints at the top of the submit - form. If already submitted, please feel free to add any info to the - original report that might help to solve the issue.
If you discovered a security problem or merely suspect that a bug might - be a security issue, please mail Fabian Keil <fk@fabiankeil.de> - (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
Usually you should get a response within a day, otherwise it's - likely that either your mail or the response didn't make it. - If that happens, please mail to the developer list to request a - status update.
If you prefer to communicate through email, instead of using a web interface, -feel free to use one of the mailing lists. -To discuss issues that haven't been completely diagnosed yet, please use the Privoxy -users list. Technically interested users and people who wish to contribute to -the project are always welcome on the developers list. -You can find an overview of all Privoxy-related mailing lists, -including list archives, at: -https://lists.privoxy.org/mailman/listinfo. -The lists hosted on privoxy.org have been created in 2016, the previously-used -lists hosted at SourceForge are deprecated but the archives may still be useful: -https://sourceforge.net/mail/?group_id=11118.
The - SourceForge support trackers - may be used as well, but have various technical problems that are unlikely to - be fixed anytime soon. If you don't get a timely response, please try the - mailing list as well.
We value your feedback. In fact, we rely on it to improve Privoxy and its + configuration. However, please note the following hints, so we can provide you with the best support.
+A lot of support requests don't contain enough information and can't be solved without a lot of back and forth + which causes unnecessary delays. Reading this section should help to prevent that.
+Before contacting us to report a problem, please try to verify that it is a Privoxy problem, and not a browser or site problem or documented behaviour that just happens + to be different than what you expected. If unsure, try toggling off Privoxy, and see if the problem persists.
+If you are using your own custom configuration, please try the default configuration to see if the problem is + configuration related. If you're having problems with a feature that is disabled by default, please ask around on + the mailing list if others can reproduce the problem.
+If you aren't using the latest Privoxy version, the problem may have been found and fixed in the meantime. We + would appreciate if you could take the time to upgrade to the latest version and verify that the problem still exists.
+Please be sure to provide the following information when reporting problems or requesting support:
+The exact Privoxy version you are using.
+The operating system and versions you run Privoxy on, e.g. Windows XP SP2.
+The name, platform, and version of the browser you were using (e.g. + Internet Explorer v5.5 for Mac).
+The URL where the problem occurred, or some way for us to duplicate the problem (e.g. http://somesite.example.com/?somethingelse=123).
+Whether your version of Privoxy is one supplied by the Privoxy developers, or if you got your copy somewhere else.
+Whether you are using Privoxy together with another proxy such as + Tor. If so, please temporary disable the other proxy to see if the symptoms + change.
+Whether you are using a personal firewall product. If so, does Privoxy + work without it?
+Any other pertinent information to help identify the problem such as config or log file excerpts (yes, you + should have log file entries for each action taken). To get a meaningful logfile, please make sure that the + logfile directive is being used and the + following debug options are enabled (all of + them):
+
+ debug 1 # Log the destination for each request Privoxy let through.
+
+ # See also debug 1024.
+
+ debug 2 # show each connection status
+ debug 4 # show tagging-related messages
+ debug 8 # show header parsing
+ debug 128 # debug redirects
+ debug 256 # debug GIF de-animation
+ debug 512 # Common Log Format
+ debug 1024 # Log the destination for requests Privoxy didn't let through,
+
+ # and the reason why.
+
+ debug 4096 # Startup banner and warnings.
+ debug 8192 # Non-fatal errors
+ debug 65536 # Log applying actions
If you are having trouble with a filter, please additionally enable
++ debug 64 # debug regular expression filters
+If you suspect that Privoxy interprets the request or the response incorrectly, please enable
++ debug 32768 # log all data read from the network
+It's easy for us to ignore log messages that aren't relevant but missing log messages may make it + impossible to investigate a problem. If you aren't sure which of the debug directives are relevant, please + just enable all of them and let us worry about it.
+Note that Privoxy log files may contain sensitive information so please don't submit any logfiles you + didn't read first. You can mask sensitive information as long as it's clear that you removed something.
+You don't have to tell us your actual name when filing a problem report, but if you don't, please use a + nickname so we can differentiate between your messages and the ones entered by other "anonymous" users that may + respond to your request if they have the same problem or already found a solution. Note that due to spam the + trackers may not always allow to post without being logged into SourceForge. If that's the case, you are still + free to create a login that isn't directly linked to your name, though.
+Please also check the status of your request a few days after submitting it, as we may request additional + information. If you use a SF id, you should automatically get a mail when someone responds to your request. + Please don't bother to add an email address when using the tracker. If you prefer to communicate through email, + just use one of the mailing lists directly.
+The appendix of the + Privoxy User Manual also has helpful information on understanding actions, and + action debugging.
+All users are welcome to discuss their issues on the users mailing list, where the + developers also hang around.
+Please don't send private support requests to individual Privoxy developers, either use the mailing lists or + the support trackers.
+If you have to contact a Privoxy developer directly for other reasons, please send a real mail and do not + bother with SourceForge's messaging system. Answers to SourceForge messages are usually bounced by SourceForge's + mail server in which case the developer wasted time writing a response you don't get. From your point of view it + will look like your message has been completely ignored, so this is frustrating for all parties involved.
+Note that the Privoxy mailing lists are moderated. Posts from unsubscribed addresses have to be accepted + manually by a moderator. This may cause a delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally discarded as spam.
+If you aren't subscribed, you should therefore spend a few seconds to come up with a proper subject. + Additionally you should make it clear that you want to get CC'd. Otherwise some responses will be directed to the + mailing list only, and you won't see them.
+"Problems" for our purposes, come in two forms:
+Configuration issues, such as ads that slip through, or sites that don't function properly due to one + Privoxy "action" or another being turned + "on".
+"Bugs" in the programming code that makes up Privoxy, such as that might cause a crash. Documentation issues, for example spelling + errors and unclear descriptions, are bugs, too.
+Please send feedback on ads that slipped through, innocent images that were blocked, sites that don't work + properly, and other configuration related problem of default.action file, to https://sourceforge.net/p/ijbswa/actionsfile-feedback/, the Actions File Tracker.
+Before reporting bugs, please make sure that the bug has not + already been submitted and observe the additional hints at the top of the submit form. If already submitted, please feel free + to add any info to the original report that might help to solve the issue.
+If you discovered a security problem or merely suspect that a bug might be a security issue, please mail + Fabian Keil <fk@fabiankeil.de> (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 + 371C).
+Usually you should get a response within a day, otherwise it's likely that either your mail or the response + didn't make it. If that happens, please mail to the developer list to request a status update.
+If you prefer to communicate through email, instead of using a web interface, feel free to use one of the + mailing lists. To discuss issues that haven't been completely diagnosed yet, please use the Privoxy users list. + Technically interested users and people who wish to contribute to the project are always welcome on the + developers list. You can find an overview of all Privoxy-related mailing lists, + including list archives, at: https://lists.privoxy.org/mailman/listinfo. The lists hosted on privoxy.org have been created in 2016, + the previously-used lists hosted at SourceForge are deprecated but the archives may still be useful: https://sourceforge.net/p/ijbswa/mailman/.
+The SourceForge support + trackers may be used as well, but have various technical problems that are unlikely to be fixed anytime soon. + If you don't get a timely response, please try the mailing list as well.
+