X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fwebserver%2Ffaq%2Ftrouble.html;h=9bc76553d7b55947e34a257ed5910d4046a52a25;hb=3f4a348f6551cd8d03e1029e9fde113212e0cdb4;hp=6f2375edc7ca20ae0e64d48decc78a6a65714035;hpb=72081f829de368392d04076728f8c991178c0080;p=privoxy.git diff --git a/doc/webserver/faq/trouble.html b/doc/webserver/faq/trouble.html index 6f2375ed..9bc76553 100644 --- a/doc/webserver/faq/trouble.html +++ b/doc/webserver/faq/trouble.html @@ -1,11 +1,11 @@ - + Troubleshooting

5.1. I just upgraded and am getting 5.1. I cannot connect to any websites. Or, I am getting +"connection refused" -with every web page? message with every web page. Why?

Either There are several possibilities:

5.2. I just added a new rule, but the steenkin ad is +NAME="ERROR503" +>5.2. Why am I getting a 503 Error (WSAECONNREFUSED) on every page?

More than likely this is a problem with your TCP/IP networking. ZoneAlarm has + been reported to cause this symptom -- even if not running! The solution is + to either fight the ZA configuration, or uninstall ZoneAlarm, and then find + something better behaved in its place. Other personal firewall type products + may cause similar type problems if not configured correctly. +

5.3. I just added a new rule, but the steenkin ad is still getting through. How?

Privoxy - will not be in the picture. The best thing to do is try flushing the browser's - caches. And then try again.

If this doesn't help, you probably have an error in the rule you applied. Try pasting the full URL of the offending ad into http://config.privoxy.org/show-url-info - and see if it really matches your new rule.

Privoxy's logs + (you may need to enable logging in the main config file if its disabled).

Below is a slightly modified real-life log snippet that originates with one + requested URL: www.example.com (name of site was changed + for this example, the number of requests is real). You can see in this the + complexity of what goes into making up this one "page". There + are eight different domains involved here, with thirty two separate URLs + requested in all, making up all manner of images, Shockwave Flash, + JavaScript, CSS stylesheets, scripts, and other related content. Some of this + content is obviously "good" or "bad", but not all. + Many of the more questionable looking requests, are going to outside domains + that seem to be identifying themselves with suspicious looking names, making + our job a little easier. Privoxy has "crunched" (meaning caught + and BLOCKED) quite a few items in this example, but perhaps missed a few as well.

Request: www.example.com/
+Request: www.example.com/favicon.ico
+Request: img.example.com/main.css
+Request: img.example.com/sr.js
+Request: example.betamarker.com/example.html
+Request: www.lik-sang.com/Banners/bestsellers/skyscraper.php?likref=BSellers
+Request: img.example.com/pb.png
+Request: www.google-analytics.com/urchin.js crunch! (Blocked)
+Request: www.advertising-department.com/ats/switch.ps.php?26856 crunch! (Blocked)
+Request: img.example.com/p.gif
+Request: www.popuptraffic.com/assign.php?l=example&mode=behind crunch! (Blocked)
+Request: www.popuptraffic.com/scripts/popup.php?hid=5c3cf&tmpl=PBa.tmpl crunch! (Blocked)
+Request: www.popuptraffic.com/assign.php?l=example crunch! (Blocked)
+Request: www.lik-sang.com/Banners/best_sellers/best_sellers.css
+Request: www.adtrak.net/adx.js crunch! (Blocked)
+Request: img.example.com/hbg.gif
+Request: img.example.com/example.jpg
+Request: img.example.com/mt.png
+Request: img.example.com/mm.png
+Request: img.example.com/mb.png
+Request: www.popuptraffic.com/scripts/popup.php?hid=a71b91fa5&tmpl=Ua.tmp crunch! (Blocked)
+Request: www.example.com/tracker.js
+Request: www.lik-sang.com/Banners/best_sellers/lsi_head.gif
+Request: www.adtrak.net/adjs.php?n=020548130&what=zone:61 crunch! (Blocked)
+Request: www.adtrak.net/adjs.php?n=463594413&what=zone:58&source=Ua crunch! (Blocked)
+Request: www.lik-sang.com/Banners/best_sellers/bottomani.swf
+Request: mmm.elitemediagroup.net/install.php?allowpop=no&popupmincook=0&allowsp2=1 crunch! (Blocked)
+Request: www.example.com/tracker.js?screen=1400x1050&win=962x693
+Request: www.adtrak.net/adlog.php?bannerid=1309&clientid=439&zoneid=61 crunch! (Blocked)
+Request: 66.70.21.80/scripts/click.php?hid=5c3cf599a9efd0320d26&si
+Request: 66.70.21.80/img/pixel.gif
+Request: www.adtrak.net/adlog.php?bannerid=1309&clientid=439&zoneid=58&source=Ua&block=86400 crunch! (Blocked)
+Request: 66.70.21.80/scripts/click.php?hid=a71b9f6504b0c5681fa5&si=Ua

Despite 12 out of 32 requests being blocked, the page looked, and seemed to + behave perfectly "normal" (minus some ads, of course).

5.3. One of my favorite sites does not work with Privoxy. +>5.4. One of my favorite sites does not work with Privoxy. What can I do?

http://config.privoxy.org/toggle, +> + (the toggle feature may need to be enabled in the main + config), and then shift-reloading the problem page (i.e. holding down the shift key while clicking reload. Alternatively, flush your browser's disk and memory caches).

If still a problem, go to If the problem went away, we know we have a configuration related problem. + Now go to http://config.privoxy.org/show-url-info - and paste the full URL of the page in question into the prompt. See which actions - are being applied to the URL, and which matches in which actions files are - responsible for that. Now, armed with this information, go to required. + Now, armed with this information, go to + http://config.privoxy.org/show-status - and select the appropriate actions files for editing.

You can now either look for a section which disables the actions that you suspect to cause the problem and add a pattern for your site there, @@ -208,9 +347,9 @@ TARGET="_top" > Alternately, if you are comfortable with a text editor, you can accomplish the same thing by editing the appropriate actions file. Probably the easiest way to deal with such problems when editing by hand is to add your - site to a { fragile }{ fragile } section in user.action Troubleshooting actions is discussed in more detail in the user-manual appendixUser Manual appendix, + Troubleshooting: the Anatomy of an Action. There is also an actions tutorial.

+ with general configuration information and examples.

As a last resort, you can always see if your browser has a setting that will + bypass the proxy setting for selective sites. Modern browsers can do this.

5.4. After installing Privoxy, I have to log in +>5.5. After installing Privoxy, I have to log in every time I start IE. What gives?

5.5. I cannot connect to any FTP sites. Privoxy - seems to be blocking me.5.6. I cannot connect to any FTP sites. Privoxy + is blocking me.

any protocol other than HTTP - or HTTPS.

Most browsers understand FTP as well as HTTP. If you connect to a site, with - a URL like ftp://ftp.example.comftp://ftp.example.com, your browser is making an FTP connection, and not a HTTP connection. So while your browser may speak FTP, "proxy" - setting, which will silently enable both HTTP and FTP - proxying! So it is possible to accidentally enable FTP proxying in these - cases. And of course, if this happens, HTTP and FTP proxying! So it is possible to + accidentally enable FTP proxying in these cases. And of course, if this + happens, Privoxy - will indeed cause problems since it does not know FTP. +> will indeed cause problems since + it does not know FTP. Newer version will give a sane error + message if a FTP connection is attempted. Just disable the FTP setting + and all will be well again.

Will

5.6. In Mac OSX, I can't configure Microsoft Internet Explorer to use - Privoxy as the HTTP proxy.5.7. In Mac OS X, I can't configure Microsoft Internet Explorer to use + Privoxy as the HTTP proxy.

Microsoft Internet Explorer (in versions like 5.1) respects system-wide network settings. In order to change the HTTP proxy, open System Preferences, and click on the Network icon. In the settings pane that comes up, click on the Proxies tab. Ensure the "Web Proxy (HTTP)" checkbox - is checked and enter 127.0.0.1127.0.0.1 in the entry field. - Enter 81188118 in the Port field. The next time you start IE, it should reflect these values.

5.7. In Mac OSX, I dragged the Privoxy folder to the trash in order to +NAME="MACOSXUNINSTALL" +>5.8. In Mac OS X, I dragged the Privoxy folder to the trash in order to uninstall it. Now the finder tells me I don't have sufficient privileges to empty the trash.

Just dragging the Note: This ONLY applies to privoxy 3.0.6 and earlier. +

Just dragging the Privoxy folder to the trash is @@ -430,23 +571,23 @@ CLASS="SECT2" >

5.8. In Mac OSX Panther (10.3), images often fail to load and/or I +NAME="MACOSXIMAGES" +>5.9. In Mac OS X Panther (10.3), images often fail to load and/or I experience random delays in page loading. I'm using - localhostlocalhost as my browser's proxy setting.

We believe this is due to an IPv6-related bug in OSX, but don't fully +> We believe this is due to an IPv6-related bug in Mac OS X, but don't fully understand the issue yet. In any case, changing the proxy setting to - 127.0.0.1 instead of 127.0.0.1 instead of localhostlocalhost works around the problem.

5.9. I get a completely blank page at one site. 5.10. I get a completely blank page at one site. "View Source" @@ -465,10 +606,7 @@ CLASS="QUOTE" CLASS="MARKUP" ><html><body></body></html>. Without - Privoxy the page loads fine.

Chances are that the site suffers from a bug in @@ -489,9 +627,9 @@ CLASS="APPLICATION"

To find out if this is in fact the source of the problem, try adding - the site to a -prevent-compression-prevent-compression section in

5.10. Why am I getting a 503 Error (WSAECONNREFUSED) on every page?

More than likely this is a problem with the network stack. ZoneAlarm has - been reported to cause this symptom -- even if not running. The solution is - to either fight the ZA configuration, or uninstall ZoneAlarm, and then find - something better behaved in its place. Other firewall type products may - cause similar type problems if not configured correctly. -

5.11. My logs show many Privoxy logs this condition.

Typically, this would be considered a system configuration error. It is not a - fatal error to Typically, this would be considered a minor system configuration error. It is + not a fatal error to Privoxy however, but may result in - a much slower response from however, but may + result in a much slower response from Privoxy due to DNS - timeouts.

on + some platforms due to DNS timeouts.

This can be caused by a problem with the local HOSTS + file. If this file has been changed from the original, try reverting it to + see if that helps. Make sure whatever name(s) are used for the local system, + that they resolve both ways.

5.12. When I try to launch Privoxy, I get an +>5.12. When I try to launch Privoxy, I get an error message "port 8118 is already in use"Privoxy running, and - you are actually trying to start a second Privoxy - on the same port, which will not work. How and why this might happen varies - from platform to platform, but you need to check your installation and - start-up procedures.

on the same port, which will not work. + (You can have multiple instances but they must be assigned different ports.) + How and why this might happen varies from platform to platform, but you need + to check your installation and start-up procedures.

This is caused by the "demoronizer" filter, which was introduced - in version 3.0.2, and was inappropriately turned on by default. You should - either upgrade filter. You should either + upgrade Privoxy, or at least upgrade to the most +>, or at least upgrade to the most recent default.action file available from - file available from SourceForge5.14. Why are binary files (such as images) corrupted when Privoxy +>5.14. Why are binary files (such as images) corrupted when Privoxy is used?

"demoronizer" filter, - in conjunction with a web server that is misreporting a file type. Binary + in conjunction with a web server that is misreporting the content type. Binary files are exempted from Privoxy's filtering - (unless the web server by mistake says the file is a plain text file). Either + (unless the web server by mistake says the file is something else). Either upgrade Privoxy.

On the other hand, if you use non-Microsoft products, and you occasionally - notice wierd characters on pages, you might want to try it.

This filter was introduced with version 3.0.2 of Privoxy, - and was on by default in that version. It is off in all subsequent versions - (unless turned on by the user).

Privoxy is attempting to disable malicious - Javascript in this case, with the Javascript + in this case, with the unsolicited-popupsunsolicited-popups filter.

5.17. I am getting too many DNS errors like "404 No Such Domain". Why + can't Privoxy do this better?

There are potentially several factors here. First of all, the DNS resolution + is done by the underlying operating system -- not + Privoxy itself. Privoxy + merely initiates the process and hands it off, and then later reports + whatever the outcome was. And tries to give a coherent message if there seems + to be a problem. In some cases, this might otherwise be mitigated by the + browser itself which might try some work-arounds and alternate approaches (e.g + adding "www." to the URL).

In other cases, if Privoxy is being chained + with another proxy, this could complicate the issue, and cause undue + delays and timeouts. In the case of a "socks4a" proxy, the socks + server handles all the DNS. Privoxy would just be + the "messenger" which is reporting whatever problem occurred + downstream, and not the root cause of the error.

In any case, versions newer than 3.0.3 include various improvements to help + Privoxy better handle these cases.

5.18. At one site Privoxy just hangs, and starts taking + all CPU. Why is this?

This is probably a manifestation of the "100% cpu" problem that + occurs on pages containing many (thousands upon thousands) of blank lines. The blank lines + are in the raw HTML source of the page, and the browser just ignores them. But the + pattern matching in Privoxy's page filtering + mechanism is trying to match against absurdly long strings and this becomes + very CPU-intensive, taking a long, long time to complete. Until a better + solution comes along, disable filtering on these pages, particularly the + js-annoyances and unsolicited-popups + filters.

5.19. I just installed Privoxy, and all my +browsing has slowed to a crawl. What gives?

This should not happen, and for the overwhelming number of users world-wide, + it does not happen. I would suspect some inadvertent interaction of software + components such as anti-virus software, spyware protectors, personal + firewalls or similar components. Try disabling (or uninstalling) these one + at a time and see if that helps.

5.20. Why do my filters work on some sites but not on others?

It's probably due to compression. It is a common practice for web servers to + send their content "compressed" in order to speed things up, and + then let the browser "uncompress" them. When compiled with zlib support + Privoxy can decompress content before filtering, otherwise you may want to enable +prevent-compression.