X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fwebserver%2Ffaq%2Fcontact.html;h=a6aee9477d6c148fd2863da5642d3db67f0a6e00;hb=3ec6603d75254171971d369543469c44d681dcae;hp=1e7de0bab137499c3355a98b5e4e08572d3205cd;hpb=0a3750f6302df8349b5be2e15a9a4fefe3c35889;p=privoxy.git diff --git a/doc/webserver/faq/contact.html b/doc/webserver/faq/contact.html index 1e7de0ba..a6aee947 100644 --- a/doc/webserver/faq/contact.html +++ b/doc/webserver/faq/contact.html @@ -1,11 +1,11 @@ + Contacting the developers, Bug Reporting and Feature Requests
Prev7. Contacting the developers, Bug Reporting and Feature Requests6. Contacting the developers, Bug Reporting and Feature Requests

We value your feedback. However, to provide you with the best support, please - note the following sections.

We value your feedback. In fact, we rely on it to improve + Privoxy and its configuration. + However, please note the following hints, so we can + provide you with the best support:

7.1. Get Support6.1. Get Support

To get support, use the Sourceforge Support Forum:
-
-     For casual users, our + http://sourceforge.net/tracker/?group_id=11118&atid=211118
-   

support forum at SourceForge -

http://sourceforge.net/tracker/?group_id=11118&atid=211118

All users are of course welcome to discuss their issues on the users + mailing list, where the developers also hang around.

Note that the Privoxy mailing lists are moderated. Posts from unsubscribed + addresses have to be accepted manually by a moderator. This may cause a + delay of several days and if you use a subject that doesn't clearly + mention Privoxy or one of its features, your message may be accidentally + discarded as spam.

If you aren't subscribed, you should therefore spend a few seconds + to come up with a proper subject. Additionally you should make it clear + that you want to get CC'd. Otherwise some responses will be directed to + the mailing list only, and you won't see them.

7.2. Report bugs6.2. Reporting Problems

To submit bugs, use the Sourceforge Bug Forum:
-
-    http://sourceforge.net/tracker/?group_id=11118&atid=111118. 
-    

-

"Problems" for our purposes, come in two forms:

6.2.1. Reporting Ads or Other Configuration Problems

Please send feedback on ads that slipped through, innocent images that were + blocked, sites that don't work properly, and other configuration related problem of + default.action file, to + http://sourceforge.net/tracker/?group_id=11118&atid=460288, + the Actions File Tracker.

New, improved default.action files may occasionally be made + available based on your feedback. These will be announced on the ijbswa-announce + list and available from our the files section of + our project page.

7.3. Request new features

6.2.2. Reporting Bugs

To submit ideas on new features, use the Sourceforge feature request forum:
-
-     Please report all bugs through our bug tracker: + http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse.
-   

http://sourceforge.net/tracker/?group_id=11118&atid=111118.

Before doing so, please make sure that the bug has not already been submitted -

submit + form. If already submitted, please feel free to add any info to the + original report that might help to solve the issue.

Please try to verify that it is a Privoxy bug, + and not a browser or site bug or documented behaviour that just happens + to be different than what you expected. If unsure, + try toggling + off Privoxy, and see if the problem persists.

If you are using your own custom configuration, please try + the stock configs to see if the problem is configuration related. + If you're having problems with a feature that is disabled by default, + please ask around on the mailing list if others can reproduce the problem.

If you aren't using the latest Privoxy version, the bug may have been found + and fixed in the meantime. We would appreciate if you could take the time + to upgrade + to the latest version (or even the latest CVS snapshot) and verify + that your bug still exists.

Please be sure to provide the following information:

  • The exact Privoxy version you are using + (if you got the source from CVS, please also provide the source code revisions + as shown in http://config.privoxy.org/show-version). +

  • The operating system and versions you run + Privoxy on, (e.g. Windows + XP SP2), if you are using a Unix flavor, + sending the output of "uname -a" should do, + in case of GNU/Linux, please also name the distribution. +

  • The name, platform, and version of the browser + you were using (e.g. Internet Explorer v5.5 for Mac). +

  • The URL where the problem occurred, or some way for us to duplicate the + problem (e.g. http://somesite.example.com/?somethingelse=123). +

  • Whether your version of Privoxy is one supplied + by the Privoxy developers via SourceForge, + or if you got your copy somewhere else. +

  • Whether you are using Privoxy in tandem with + another proxy such as Tor. If so, please + temporary disable the other proxy to see if the symptoms change. +

  • Whether you are using a personal firewall product. If so, does + Privoxy work without it? +

  • Any other pertinent information to help identify the problem such as config + or log file excerpts (yes, you should have log file entries for each + action taken). +

You don't have to tell us your actual name when filing a problem + report, but please use a nickname so we can differentiate between + your messages and the ones entered by other "anonymous" users that + may respond to your request if they have the same problem or already + found a solution.

Please also check the status of your request a few days after submitting + it, as we may request additional information. If you use a SF id, + you should automatically get a mail when someone responds to your request.

The appendix + of the Privoxy User Manual also has helpful information + on understanding actions, and action debugging.

7.4. Report ads or other filter problems6.3. Request New Features

You can also send feedback on websites that Privoxy has problems with. Please bookmark -the following link: You are welcome to submit ideas on new features or other proposals + for improvement through our feature request tracker at + "Privoxy - Submit Filter Feedback". Once you surf to a page with problems, use the -bookmark to send us feedback. We will look into the issue as soon as possible. -

New, improved default.action files will occasionally be made - available based on your feedback. These will be announced on the ijbswa-announce - list.

http://sourceforge.net/tracker/?atid=361118&group_id=11118.

7.5. Other6.4. Other

For any other issues, feel free to use the mailing lists:
- 
-    For any other issues, feel free to use the mailing lists. Technically interested users +and people who wish to contribute to the project are also welcome on the developers list! +You can find an overview of all Privoxy-related mailing lists, +including list archives, at: +http://sourceforge.net/mail/?group_id=11118.
- 

-

Anyone interested in actively participating in development and related - discussions can also join the appropriate mailing list. Archives are - available, too. See the page on Sourceforge. -

.

Next
PrevCopyright and HistoryPrivoxy Copyright, License and History
HomeNext