X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=ceb305799aaa8e86669bbba4ce72762e571c8c72;hb=e100988d11465f5dfda3d74f0e96c5dbdd2a9cc3;hp=9701dd4579504770914f0a4789e2900723028243;hpb=6fc97b0bf14ca1086b5aa206699694d7d77bcd89;p=privoxy.git
diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 9701dd45..ceb30579 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -2,10 +2,10 @@
File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
Purpose : Entity included in other project documents.
-
- $Id: contacting.sgml,v 2.19 2010/11/13 10:06:41 fabiankeil Exp $
- Copyright (C) 2001-2010 Privoxy Developers http://www.privoxy.org/
+ $Id: contacting.sgml,v 2.29 2011/11/06 11:35:26 fabiankeil Exp $
+
+ Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
See LICENSE.
======================================================================
@@ -29,13 +29,13 @@
We value your feedback. In fact, we rely on it to improve
Privoxy and its configuration.
- However, please note the following hints, so we can
+ However, please note the following hints, so we can
provide you with the best support:
Get Support
- For casual users, our
+ For casual users, our
support forum at SourceForge
is probably best suited:
http://sourceforge.net/tracker/?group_id=11118&atid=211118
@@ -52,6 +52,15 @@
developers, either use the mailing lists or the support trackers.
+
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+
+
Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
addresses have to be accepted manually by a moderator. This may cause a
@@ -77,30 +86,30 @@
- Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one Privoxy
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one Privoxy
action
or another being turned on
.
-
+
- Bugs
in the programming code that makes up
+ Bugs
in the programming code that makes up
Privoxy, such as that might cause a crash.
-
+
Reporting Ads or Other Configuration Problems
Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- default.action file, to
+ blocked, sites that don't work properly, and other configuration related problem of
+ default.action file, to
http://sourceforge.net/tracker/?group_id=11118&atid=460288,
the Actions File Tracker.
-
+
New, improved default.action files may occasionally be made
@@ -115,15 +124,15 @@
Reporting Bugs
- Please report all bugs through our bug tracker:
- http://sourceforge.net/tracker/?group_id=11118&atid=111118.
+ Please report all bugs through our bug tracker:
+ http://sourceforge.net/tracker/?group_id=11118&atid=111118.
Before doing so, please make sure that the bug has not already been submitted
and observe the additional hints at the top of the submit
- form. If already submitted, please feel free to add any info to the
+ form. If already submitted, please feel free to add any info to the
original report that might help to solve the issue.
@@ -150,7 +159,7 @@
that your bug still exists.
-Please be sure to provide the following information:
+ Please be sure to provide the following information:
@@ -161,7 +170,7 @@ Please be sure to provide the following information:
(if you got the source from CVS, please also provide the source code revisions
as shown in http://config.privoxy.org/show-version).
-
+
@@ -171,11 +180,11 @@ Please be sure to provide the following information:
sending the output of uname -a
should do,
in case of GNU/Linux, please also name the distribution.
-
+
- The name, platform, and version of the browser
+ The name, platform, and version of the browser
you were using (e.g. Internet Explorer v5.5 for Mac).
@@ -183,9 +192,9 @@ Please be sure to provide the following information:
The URL where the problem occurred, or some way for us to duplicate the
- problem (e.g. http://somesite.example.com/?somethingelse=123).
+ problem (e.g. http://somesite.example.com/?somethingelse=123).
-
+
@@ -193,22 +202,22 @@ Please be sure to provide the following information:
by the Privoxy developers via SourceForge,
or if you got your copy somewhere else.
-
+
- Whether you are using Privoxy in tandem with
+ Whether you are using Privoxy in tandem with
another proxy such as Tor. If so, please
temporary disable the other proxy to see if the symptoms change.
-
+
- Whether you are using a personal firewall product. If so, does
+ Whether you are using a personal firewall product. If so, does
Privoxy work without it?
-
+
@@ -230,14 +239,14 @@ debug 4096 # Startup banner and warnings.
debug 8192 # Non-fatal errors
If you are having trouble with a filter, please additionally enable
debug 64 # debug regular expression filters
- If you using Privoxy 3.0.17 or later and suspect that it interprets the
+ If you are using Privoxy 3.0.17 or later and suspect that it interprets the
request or the response incorrectly, please enable
debug 32768 # log all data read from the network
Note that Privoxy log files may contain sensitive information so please don't
submit any logfiles you didn't read first. You can mask sensitive information
as long as it's clear that you removed something.
-
+
@@ -248,8 +257,8 @@ debug 8192 # Non-fatal errors
between your messages and the ones entered by other "anonymous" users that
may respond to your request if they have the same problem or already
found a solution. Note that due to spam the trackers may not always
- allow to post without being logged into SourceForge, if that's the
- case you are still free to create a login that isn't directly linked
+ allow to post without being logged into SourceForge. If that's the
+ case, you are still free to create a login that isn't directly linked
to your name, though.
@@ -257,15 +266,21 @@ debug 8192 # Non-fatal errors
Please also check the status of your request a few days after submitting
it, as we may request additional information. If you use a SF id,
you should automatically get a mail when someone responds to your request.
- Please don't bother to add an email address when using the tracker,
- if you prefer to communicate through email, just use one of the mailing
+ Please don't bother to add an email address when using the tracker.
+ If you prefer to communicate through email, just use one of the mailing
lists directly.
+
+ If you are new to reporting problems, you might be interested in
+ How to Report Bugs Effectively.
+
+
The appendix
- of the Privoxy User Manual also has helpful information
- on understanding actions, and action debugging.
+ of the Privoxy User Manual also has helpful information
+ on understanding actions, and action debugging.
@@ -282,7 +297,7 @@ debug 8192 # Non-fatal errors
If you prefer to communicate through email, instead of using a web interface,
feel free to use one of the mailing lists.
-To discuss issues that haven't been completely diagnosed, please use the Privoxy
+To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
users list. Technically interested users and people who wish to contribute to
the project are always welcome on the developers list.
You can find an overview of all Privoxy-related mailing lists,