X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=ceb305799aaa8e86669bbba4ce72762e571c8c72;hb=e100988d11465f5dfda3d74f0e96c5dbdd2a9cc3;hp=6fcd9087ad0226444e14c20915c4d39d56f4ae29;hpb=28a351450ff2055d9ea3e780166253e297e17789;p=privoxy.git
diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 6fcd9087..ceb30579 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -2,10 +2,10 @@
File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
Purpose : Entity included in other project documents.
-
- $Id: contacting.sgml,v 2.22 2010/11/13 13:04:24 fabiankeil Exp $
- Copyright (C) 2001-2010 Privoxy Developers http://www.privoxy.org/
+ $Id: contacting.sgml,v 2.29 2011/11/06 11:35:26 fabiankeil Exp $
+
+ Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
See LICENSE.
======================================================================
@@ -29,13 +29,13 @@
We value your feedback. In fact, we rely on it to improve
Privoxy and its configuration.
- However, please note the following hints, so we can
+ However, please note the following hints, so we can
provide you with the best support:
Get Support
- For casual users, our
+ For casual users, our
support forum at SourceForge
is probably best suited:
http://sourceforge.net/tracker/?group_id=11118&atid=211118
@@ -52,6 +52,15 @@
developers, either use the mailing lists or the support trackers.
+
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+
+
Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
addresses have to be accepted manually by a moderator. This may cause a
@@ -77,30 +86,30 @@
- Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one Privoxy
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one Privoxy
action
or another being turned on
.
-
+
- Bugs
in the programming code that makes up
+ Bugs
in the programming code that makes up
Privoxy, such as that might cause a crash.
-
+
Reporting Ads or Other Configuration Problems
Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- default.action file, to
+ blocked, sites that don't work properly, and other configuration related problem of
+ default.action file, to
http://sourceforge.net/tracker/?group_id=11118&atid=460288,
the Actions File Tracker.
-
+
New, improved default.action files may occasionally be made
@@ -115,15 +124,15 @@
Reporting Bugs
- Please report all bugs through our bug tracker:
- http://sourceforge.net/tracker/?group_id=11118&atid=111118.
+ Please report all bugs through our bug tracker:
+ http://sourceforge.net/tracker/?group_id=11118&atid=111118.
Before doing so, please make sure that the bug has not already been submitted
and observe the additional hints at the top of the submit
- form. If already submitted, please feel free to add any info to the
+ form. If already submitted, please feel free to add any info to the
original report that might help to solve the issue.
@@ -150,7 +159,7 @@
that your bug still exists.
-Please be sure to provide the following information:
+ Please be sure to provide the following information:
@@ -161,7 +170,7 @@ Please be sure to provide the following information:
(if you got the source from CVS, please also provide the source code revisions
as shown in http://config.privoxy.org/show-version).
-
+
@@ -171,11 +180,11 @@ Please be sure to provide the following information:
sending the output of uname -a
should do,
in case of GNU/Linux, please also name the distribution.
-
+
- The name, platform, and version of the browser
+ The name, platform, and version of the browser
you were using (e.g. Internet Explorer v5.5 for Mac).
@@ -183,9 +192,9 @@ Please be sure to provide the following information:
The URL where the problem occurred, or some way for us to duplicate the
- problem (e.g. http://somesite.example.com/?somethingelse=123).
+ problem (e.g. http://somesite.example.com/?somethingelse=123).
-
+
@@ -193,22 +202,22 @@ Please be sure to provide the following information:
by the Privoxy developers via SourceForge,
or if you got your copy somewhere else.
-
+
- Whether you are using Privoxy in tandem with
+ Whether you are using Privoxy in tandem with
another proxy such as Tor. If so, please
temporary disable the other proxy to see if the symptoms change.
-
+
- Whether you are using a personal firewall product. If so, does
+ Whether you are using a personal firewall product. If so, does
Privoxy work without it?
-
+
@@ -237,7 +246,7 @@ debug 8192 # Non-fatal errors
submit any logfiles you didn't read first. You can mask sensitive information
as long as it's clear that you removed something.
-
+
@@ -262,10 +271,16 @@ debug 8192 # Non-fatal errors
lists directly.
+
+ If you are new to reporting problems, you might be interested in
+ How to Report Bugs Effectively.
+
+
The appendix
- of the Privoxy User Manual also has helpful information
- on understanding actions, and action debugging.
+ of the Privoxy User Manual also has helpful information
+ on understanding actions, and action debugging.