X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=ceb305799aaa8e86669bbba4ce72762e571c8c72;hb=4aad00d5930198d03667bf0cc205abc11fbfd52e;hp=91c50f8b951e3bcf54c20da2925a45ef472c257f;hpb=aa3c4be027e7e81691c925b58e5aa34fb2c7f56c;p=privoxy.git diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml index 91c50f8b..ceb30579 100644 --- a/doc/source/contacting.sgml +++ b/doc/source/contacting.sgml @@ -2,10 +2,10 @@ File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $ Purpose : Entity included in other project documents. - - $Id: contacting.sgml,v 2.21 2010/11/13 10:09:39 fabiankeil Exp $ - Copyright (C) 2001-2010 Privoxy Developers http://www.privoxy.org/ + $Id: contacting.sgml,v 2.29 2011/11/06 11:35:26 fabiankeil Exp $ + + Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/ See LICENSE. ====================================================================== @@ -29,13 +29,13 @@ We value your feedback. In fact, we rely on it to improve Privoxy and its configuration. - However, please note the following hints, so we can + However, please note the following hints, so we can provide you with the best support: Get Support - For casual users, our + For casual users, our support forum at SourceForge is probably best suited: http://sourceforge.net/tracker/?group_id=11118&atid=211118 @@ -52,6 +52,15 @@ developers, either use the mailing lists or the support trackers. + + If you have to contact a Privoxy developer directly for other reasons, + please send a real mail and do not bother with SourceForge's messaging + system. Answers to SourceForge messages are usually bounced by SourceForge's + mail server in which case the developer wasted time writing a response you + don't get. From your point of view it will look like your message has + been completely ignored, so this is frustrating for all parties involved. + + Note that the Privoxy mailing lists are moderated. Posts from unsubscribed addresses have to be accepted manually by a moderator. This may cause a @@ -77,30 +86,30 @@ - Configuration issues, such as ads that slip through, or sites that - don't function properly due to one Privoxy + Configuration issues, such as ads that slip through, or sites that + don't function properly due to one Privoxy action or another being turned on. - + - Bugs in the programming code that makes up + Bugs in the programming code that makes up Privoxy, such as that might cause a crash. - + Reporting Ads or Other Configuration Problems Please send feedback on ads that slipped through, innocent images that were - blocked, sites that don't work properly, and other configuration related problem of - default.action file, to + blocked, sites that don't work properly, and other configuration related problem of + default.action file, to http://sourceforge.net/tracker/?group_id=11118&atid=460288, the Actions File Tracker. - + New, improved default.action files may occasionally be made @@ -115,15 +124,15 @@ Reporting Bugs - Please report all bugs through our bug tracker: - http://sourceforge.net/tracker/?group_id=11118&atid=111118. + Please report all bugs through our bug tracker: + http://sourceforge.net/tracker/?group_id=11118&atid=111118. Before doing so, please make sure that the bug has not already been submitted and observe the additional hints at the top of the submit - form. If already submitted, please feel free to add any info to the + form. If already submitted, please feel free to add any info to the original report that might help to solve the issue. @@ -150,7 +159,7 @@ that your bug still exists. -Please be sure to provide the following information: + Please be sure to provide the following information: @@ -161,7 +170,7 @@ Please be sure to provide the following information: (if you got the source from CVS, please also provide the source code revisions as shown in http://config.privoxy.org/show-version). - + @@ -171,11 +180,11 @@ Please be sure to provide the following information: sending the output of uname -a should do, in case of GNU/Linux, please also name the distribution. - + - The name, platform, and version of the browser + The name, platform, and version of the browser you were using (e.g. Internet Explorer v5.5 for Mac). @@ -183,9 +192,9 @@ Please be sure to provide the following information: The URL where the problem occurred, or some way for us to duplicate the - problem (e.g. http://somesite.example.com/?somethingelse=123). + problem (e.g. http://somesite.example.com/?somethingelse=123). - + @@ -193,22 +202,22 @@ Please be sure to provide the following information: by the Privoxy developers via SourceForge, or if you got your copy somewhere else. - + - Whether you are using Privoxy in tandem with + Whether you are using Privoxy in tandem with another proxy such as Tor. If so, please temporary disable the other proxy to see if the symptoms change. - + - Whether you are using a personal firewall product. If so, does + Whether you are using a personal firewall product. If so, does Privoxy work without it? - + @@ -237,7 +246,7 @@ debug 8192 # Non-fatal errors submit any logfiles you didn't read first. You can mask sensitive information as long as it's clear that you removed something. - + @@ -257,15 +266,21 @@ debug 8192 # Non-fatal errors Please also check the status of your request a few days after submitting it, as we may request additional information. If you use a SF id, you should automatically get a mail when someone responds to your request. - Please don't bother to add an email address when using the tracker, - if you prefer to communicate through email, just use one of the mailing + Please don't bother to add an email address when using the tracker. + If you prefer to communicate through email, just use one of the mailing lists directly. + + If you are new to reporting problems, you might be interested in + How to Report Bugs Effectively. + + The appendix - of the Privoxy User Manual also has helpful information - on understanding actions, and action debugging. + of the Privoxy User Manual also has helpful information + on understanding actions, and action debugging.