X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=86c0e33e00ff059f678422c3df6ed22861c9e569;hb=0d8ef579629acfe8fbc049f4d661f11e49abebe8;hp=13b9c830b65f24c195dd92c715a7f4654c71c878;hpb=ec6c97624f9959aa0283d9311f29056623d76e10;p=privoxy.git
diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 13b9c830..86c0e33e 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -2,10 +2,10 @@
File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
Purpose : Entity included in other project documents.
-
- $Id: contacting.sgml,v 2.12 2007/11/19 17:31:05 fabiankeil Exp $
- Copyright (C) 2001-2008 Privoxy Developers http://www.privoxy.org/
+ $Id: contacting.sgml,v 2.46 2017/01/23 13:03:06 fabiankeil Exp $
+
+ Copyright (C) 2001-2011 Privoxy Developers https://www.privoxy.org/
See LICENSE.
======================================================================
@@ -29,148 +29,62 @@
We value your feedback. In fact, we rely on it to improve
Privoxy and its configuration.
- However, please note the following hints, so we can
- provide you with the best support:
-
-
-Get Support
-
- For casual users, our
- support forum at SourceForge
- is probably best suited:
- http://sourceforge.net/tracker/?group_id=11118&atid=211118
-
-
-
- All users are of course welcome to discuss their issues on the users
- mailing list, where the developers also hang around.
-
-
-
- Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
- addresses have to be accepted manually by a moderator. This may cause a
- delay of several days and if you use a subject that doesn't clearly
- mention Privoxy or one of its features, your message may be accidentally
- discarded as spam.
-
-
-
- If you aren't subscribed, you should therefore spend a few seconds
- to come up with a proper subject. Additionally you should make it clear
- that you want to get CC'd. Otherwise some responses will be directed to
- the mailing list only, and you won't see them.
-
-
-
-
-Reporting Problems
-
-Problems
for our purposes, come in two forms:
-
-
-
-
-
- Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one Privoxy
- action
or another being turned on
.
-
-
-
-
-
- Bugs
in the programming code that makes up
- Privoxy, such as that might cause a crash.
-
-
-
-
-
-Reporting Ads or Other Configuration Problems
-
- Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- default.action file, to
-
- http://sourceforge.net/tracker/?group_id=11118&atid=460288,
- the Actions File Tracker.
-
-
-
- New, improved default.action files may occasionally be made
- available based on your feedback. These will be announced on the ijbswa-announce
- list and available from our the files section of
- our project page.
+ However, please note the following hints, so we can
+ provide you with the best support.
-
-
-Reporting Bugs
+Please provide sufficient information
- Please report all bugs through our bug tracker:
- http://sourceforge.net/tracker/?group_id=11118&atid=111118.
+ A lot of support requests don't contain enough information and can't
+ be solved without a lot of back and forth which causes unnecessary
+ delays. Reading this section should help to prevent that.
-
- Before doing so, please make sure that the bug has not already been submitted
- and observe the additional hints at the top of the submit
- form. If already submitted, please feel free to add any info to the
- original report that might help to solve the issue.
-
-
-
- Please try to verify that it is a Privoxy bug,
- and not a browser or site bug or documented behaviour that just happens
- to be different than what you expected. If unsure,
+ Before contacting us to report a problem, please try to verify that it is a
+ Privoxy problem, and not a browser or site problem
+ or documented behaviour that just happens to be different than what you expected.
+ If unsure,
try toggling
off Privoxy, and see if the problem persists.
- If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.
+ If you are using your own custom configuration, please try the default
+ configuration to see if the problem is configuration related.
If you're having problems with a feature that is disabled by default,
please ask around on the mailing list if others can reproduce the problem.
- If you aren't using the latest Privoxy version, the bug may have been found
+ If you aren't using the latest Privoxy version, the problem may have been found
and fixed in the meantime. We would appreciate if you could take the time
- to upgrade
- to the latest version (or even the latest CVS snapshot) and verify
- that your bug still exists.
+ to upgrade
+ to the latest version and verify that the problem still exists.
-Please be sure to provide the following information:
+ Please be sure to provide the following information when reporting problems
+ or requesting support:
- The exact Privoxy version you are using
- (if you got the source from CVS, please also provide the source code revisions
- as shown in http://config.privoxy.org/show-version).
+ The exact Privoxy version you are using.
-
+
The operating system and versions you run
- Privoxy on, (e.g. Windows
- XP SP2), if you are using a Unix flavor,
- sending the output of uname -a
should do,
- in case of GNU/Linux, please also name the distribution.
+ Privoxy on, e.g. Windows
+ XP SP2.
-
+
- The name, platform, and version of the browser
+ The name, platform, and version of the browser
you were using (e.g. Internet Explorer v5.5 for Mac).
@@ -178,9 +92,9 @@ Please be sure to provide the following information:
The URL where the problem occurred, or some way for us to duplicate the
- problem (e.g. http://somesite.example.com/?somethingelse=123).
+ problem (e.g. http://somesite.example.com/?somethingelse=123).
-
+
@@ -188,70 +102,224 @@ Please be sure to provide the following information:
by the Privoxy developers via SourceForge,
or if you got your copy somewhere else.
-
+
- Whether you are using Privoxy in tandem with
+ Whether you are using Privoxy together with
another proxy such as Tor. If so, please
temporary disable the other proxy to see if the symptoms change.
-
+
- Whether you are using a personal firewall product. If so, does
+ Whether you are using a personal firewall product. If so, does
Privoxy work without it?
-
+
Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
- action taken).
+ action taken). To get a meaningful logfile, please make sure that the
+ logfile directive
+ is being used and the following debug options are enabled
+ (all of them):
+ debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.
+debug 2 # show each connection status
+debug 4 # show I/O status
+debug 8 # show header parsing
+debug 128 # debug redirects
+debug 256 # debug GIF de-animation
+debug 512 # Common Log Format
+debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
+debug 4096 # Startup banner and warnings.
+debug 8192 # Non-fatal errors
+debug 65536 # Log applying actions
-
+
+ If you are having trouble with a filter, please additionally enable
+ debug 64 # debug regular expression filters
+ If you suspect that Privoxy interprets the request or the response
+ incorrectly, please enable
+ debug 32768 # log all data read from the network
+
+
+ It's easy for us to ignore log messages that aren't relevant but missing
+ log messages may make it impossible to investigate a problem. If you aren't
+ sure which of the debug directives are relevant, please just enable all of them
+ and let us worry about it.
+
+
+ Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
+
+
You don't have to tell us your actual name when filing a problem
- report, but please use a nickname so we can differentiate between
- your messages and the ones entered by other "anonymous" users that
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
may respond to your request if they have the same problem or already
- found a solution.
+ found a solution. Note that due to spam the trackers may not always
+ allow to post without being logged into SourceForge. If that's the
+ case, you are still free to create a login that isn't directly linked
+ to your name, though.
Please also check the status of your request a few days after submitting
it, as we may request additional information. If you use a SF id,
you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker.
+ If you prefer to communicate through email, just use one of the mailing
+ lists directly.
- The appendix
- of the Privoxy User Manual also has helpful information
- on understanding actions, and action debugging.
+ If you are new to reporting problems, you might be interested in
+ How to Report Bugs Effectively.
+
+
+
+ The appendix
+ of the Privoxy User Manual also has helpful information
+ on understanding actions, and action debugging.
+
+
+Get Support
+
+ All users are welcome to discuss their issues on the users
+ mailing list, where the developers also hang around.
+
+
+
+ Please don't send private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+
+
+
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+
+
+
+ Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.
+
+
+
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.
+
+
+
+
+Reporting Problems
+
+Problems
for our purposes, come in two forms:
+
+
+
+
+
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one Privoxy
+ action
or another being turned on
.
+
+
+
+
+
+ Bugs
in the programming code that makes up
+ Privoxy, such as that might cause a crash.
+ Documentation issues, for example spelling errors and unclear descriptions,
+ are bugs, too.
+
+
+
+
+
+Reporting Ads or Other Configuration Problems
+
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ default.action file, to
+
+ https://sourceforge.net/tracker/?group_id=11118&atid=460288,
+ the Actions File Tracker.
+
+
+
+
+
+Reporting Bugs
+
+
+ Before reporting bugs, please make sure that the bug has not already been submitted
+ and observe the additional hints at the top of the submit
+ form. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.
-Request New Features
+Reporting security problems
- You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- http://sourceforge.net/tracker/?atid=361118&group_id=11118.
+ If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil <fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
+
+
+ Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.
-Other
+Mailing Lists
-For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
+If you prefer to communicate through email, instead of using a web interface,
+feel free to use one of the mailing lists.
+To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
+users list. Technically interested users and people who wish to contribute to
+the project are always welcome on the developers list.
You can find an overview of all Privoxy-related mailing lists,
including list archives, at:
-http://sourceforge.net/mail/?group_id=11118.
+https://lists.privoxy.org/mailman/listinfo.
+The lists hosted on privoxy.org have been created in 2016, the previously-used
+lists hosted at SourceForge are deprecated but the archives may still be useful:
+https://sourceforge.net/mail/?group_id=11118.
+
+SourceForge support trackers
+
+ The
+ SourceForge support trackers
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well.
+
+
+