X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=3bd68ad762ffdf5d7648abe4a816d6f7a6079505;hb=77d14e843e0f4c0ed64258f106804612a6359d70;hp=afd0d70318a06a76fb0f16b4e2a208b7eb8ab450;hpb=a2d6cb197fe5ec95c42b882a799bc1cb1687c846;p=privoxy.git

diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index afd0d703..3bd68ad7 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -1,11 +1,9 @@
 <!--
- File        :  $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
+ File        :  doc/source/contacting.sgml
 
  Purpose     :  Entity included in other project documents.
 
- $Id: contacting.sgml,v 2.31 2013/01/25 14:21:47 fabiankeil Exp $
-
- Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
+ Copyright (C) 2001-2018 Privoxy Developers https://www.privoxy.org/
  See LICENSE.
 
  ======================================================================
@@ -58,31 +56,26 @@
 <para>
   If you aren't using the latest Privoxy version, the problem may have been found
   and fixed in the meantime. We would appreciate if you could take the time
-  to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
+  to <ulink url="https://www.privoxy.org/user-manual/installation.html">upgrade
   to the latest version</ulink> and verify that the problem still exists.
 </para>
 <para>
   Please be sure to provide the following information when reporting problems
   or requesting support:
 </para>
-<para>
  <itemizedlist>
 
   <listitem>
    <para>
-    The exact <application>Privoxy</application> version you are using
-    (if you got the source from CVS, please also provide the source code revisions
-     as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).
+    The exact <application>Privoxy</application> version you are using.
    </para>
   </listitem>
 
   <listitem>
    <para>
     The operating system and versions you run
-    <application>Privoxy</application> on, (e.g. <application>Windows
-    XP SP2</application>), if you are using a Unix flavor,
-    sending the output of <quote>uname -a</quote> should do,
-    in case of GNU/Linux, please also name the distribution.
+    <application>Privoxy</application> on, e.g. <application>Windows
+    XP SP2</application>.
    </para>
   </listitem>
 
@@ -110,7 +103,7 @@
 
   <listitem>
    <para>
-    Whether you are using <application>Privoxy</application> in tandem with
+    Whether you are using <application>Privoxy</application> together with
     another proxy such as <application>Tor</application>. If so, please
     temporary disable the other proxy to see if the symptoms change.
    </para>
@@ -132,24 +125,29 @@
     is being used and the following <ulink
     url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled
     (all of them):
-    <literallayout>debug     1 # Log the destination for each request Privoxy let through. See also debug 1024.
+   </para>
+    <literallayout>debug     1 # Log the destination for each request Privoxy let through.
+            #   See also debug 1024.
 debug     2 # show each connection status
 debug     4 # show I/O status
 debug     8 # show header parsing
 debug   128 # debug redirects
 debug   256 # debug GIF de-animation
 debug   512 # Common Log Format
-debug  1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
+debug  1024 # Log the destination for requests Privoxy didn't let through,
+            #   and the reason why.
 debug  4096 # Startup banner and warnings.
-debug  8192 # Non-fatal errors</literallayout>
-   </para>
+debug  8192 # Non-fatal errors
+debug 65536 # Log applying actions</literallayout>
    <para>
     If you are having trouble with a filter, please additionally enable
+   </para>
     <literallayout>debug    64 # debug regular expression filters</literallayout>
-    If you are using Privoxy 3.0.17 or later and suspect that it interprets the
-    request or the response incorrectly, please enable
-    <literallayout>debug 32768 # log all data read from the network</literallayout>
+   <para>
+    If you suspect that Privoxy interprets the request or the response
+    incorrectly, please enable
    </para>
+    <literallayout>debug 32768 # log all data read from the network</literallayout>
    <para>
     It's easy for us to ignore log messages that aren't relevant but missing
     log messages may make it impossible to investigate a problem. If you aren't
@@ -164,7 +162,6 @@ debug  8192 # Non-fatal errors</literallayout>
   </listitem>
 
 </itemizedlist>
-</para>
 
 <para>
  You don't have to tell us your actual name when filing a problem
@@ -193,27 +190,20 @@ debug  8192 # Non-fatal errors</literallayout>
 </para>
 
 <para>
-  The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
+  The <ulink url="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
   of the Privoxy User Manual</ulink> also has helpful information
   on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
 </para>
 </sect2>
 <sect2 id="contact-support"><title>Get Support</title>
 <para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
+ All users are welcome to discuss their issues on the <ulink
+ url="https://lists.privoxy.org/mailman/listinfo/privoxy-users">users
  mailing list</ulink>, where the developers also hang around.
 </para>
 
 <para>
- Please don't sent private support requests to individual Privoxy
+ Please don't send private support requests to individual Privoxy
  developers, either use the mailing lists or the support trackers.
 </para>
 
@@ -261,6 +251,8 @@ debug  8192 # Non-fatal errors</literallayout>
    <para>
     <quote>Bugs</quote> in the programming code that makes up
     <application>Privoxy</application>, such as that might cause a crash.
+    Documentation issues, for example spelling errors and unclear descriptions,
+    are bugs, too.
    </para>
   </listitem>
 </itemizedlist>
@@ -271,43 +263,37 @@ debug  8192 # Non-fatal errors</literallayout>
  Please send feedback on ads that slipped through, innocent images that were
  blocked, sites that don't work properly, and other configuration related problem of
  <filename>default.action</filename> file, to
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=460288">
- http://sourceforge.net/tracker/?group_id=11118&amp;atid=460288</ulink>,
+ <ulink url="https://sourceforge.net/tracker/?group_id=11118&amp;atid=460288">
+ https://sourceforge.net/tracker/?group_id=11118&amp;atid=460288</ulink>,
  the Actions File Tracker.
 </para>
 
-<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
 </sect3>
 
 
 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report all bugs through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>.
-</para>
 
 <para>
-  Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+  Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
   and observe the additional hints at the top of the <ulink
-  url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
+  url="https://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
   form</ulink>. If already submitted, please feel free to add any info to the
   original report that might help to solve the issue.
 </para>
 </sect3>
 </sect2>
 
-<sect2 id="contact-feature"><title>Request New Features</title>
+<sect2 id="security-contact"><title>Reporting security problems</title>
+<para>
+ If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil &lt;fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
+</para>
 <para>
- You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- <ulink url="http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118">http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</ulink>.
+ Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.
 </para>
 </sect2>
 
@@ -320,6 +306,20 @@ users list. Technically interested users and people who wish to contribute to
 the project are always welcome on the developers list.
 You can find an overview of all <application>Privoxy</application>-related mailing lists,
 including list archives, at:
-<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
+<ulink url="https://lists.privoxy.org/mailman/listinfo">https://lists.privoxy.org/mailman/listinfo</ulink>.
+The lists hosted on privoxy.org have been created in 2016, the previously-used
+lists hosted at SourceForge are deprecated but the archives may still be useful:
+<ulink url="https://sourceforge.net/mail/?group_id=11118">https://sourceforge.net/mail/?group_id=11118</ulink>.
 </para>
 </sect2>
+
+<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
+<para>
+ The
+ <ulink url="https://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">SourceForge support trackers</ulink>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well.
+</para>
+
+</sect2>