X-Git-Url: http://www.privoxy.org/gitweb/?a=blobdiff_plain;f=doc%2Fsource%2Fcontacting.sgml;h=3bd68ad762ffdf5d7648abe4a816d6f7a6079505;hb=5473a49999459de303a5d534a7654eaa48587e5f;hp=3f9bce1c4860c999ade5937bad341e29d10ae8f5;hpb=74a10cc746f6c7fcd460d90202833f684a31d5b4;p=privoxy.git

diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 3f9bce1c..3bd68ad7 100644
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -1,11 +1,9 @@
 <!--
- File        :  $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
+ File        :  doc/source/contacting.sgml
 
  Purpose     :  Entity included in other project documents.
 
- $Id: contacting.sgml,v 2.30 2011/11/19 14:44:01 fabiankeil Exp $
-
- Copyright (C) 2001-2011 Privoxy Developers http://www.privoxy.org/
+ Copyright (C) 2001-2018 Privoxy Developers https://www.privoxy.org/
  See LICENSE.
 
  ======================================================================
@@ -30,112 +28,15 @@
  We value your feedback. In fact, we rely on it to improve
  <application>Privoxy</application> and its configuration.
  However, please note the following hints, so we can
- provide you with the best support:
-</para>
-
-<sect2 id="contact-support"><title>Get Support</title>
-<para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
- mailing list</ulink>, where the developers also hang around.
-</para>
-
-<para>
- Please don't sent private support requests to individual Privoxy
- developers, either use the mailing lists or the support trackers.
-</para>
-
-<para>
- If you have to contact a Privoxy developer directly for other reasons,
- please send a real mail and do not bother with SourceForge's messaging
- system. Answers to SourceForge messages are usually bounced by SourceForge's
- mail server in which case the developer wasted time writing a response you
- don't get. From your point of view it will look like your message has
- been completely ignored, so this is frustrating for all parties involved.
-</para>
-
-<para>
- Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
- addresses have to be accepted manually by a moderator. This may cause a
- delay of several days and if you use a subject that doesn't clearly
- mention Privoxy or one of its features, your message may be accidentally
- discarded as spam.
-</para>
-
-<para>
- If you aren't subscribed, you should therefore spend a few seconds
- to come up with a proper subject. Additionally you should make it clear
- that you want to get CC'd. Otherwise some responses will be directed to
- the mailing list only, and you won't see them.
-</para>
-
-</sect2>
-
-<sect2 id="reporting"><title>Reporting Problems</title>
-<para>
-<quote>Problems</quote> for our purposes, come in two forms:
-</para>
- <itemizedlist>
-
-  <listitem>
-   <para>
-    Configuration issues, such as ads that slip through, or sites that
-    don't function properly due to one <application>Privoxy</application>
-    <quote>action</quote> or another being turned <quote>on</quote>.
-   </para>
-  </listitem>
-
-  <listitem>
-   <para>
-    <quote>Bugs</quote> in the programming code that makes up
-    <application>Privoxy</application>, such as that might cause a crash.
-   </para>
-  </listitem>
-</itemizedlist>
-
-
-<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
-<para>
- Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- <filename>default.action</filename> file, to
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=460288">
- http://sourceforge.net/tracker/?group_id=11118&amp;atid=460288</ulink>,
- the Actions File Tracker.
-</para>
-
-<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
-</sect3>
-
-
-<sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report all bugs through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>.
+ provide you with the best support.
 </para>
 
+<sect2 id="sufficient-information"><title>Please provide sufficient information</title>
 <para>
-  Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
-  and observe the additional hints at the top of the <ulink
-  url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
-  form</ulink>. If already submitted, please feel free to add any info to the
-  original report that might help to solve the issue.
+ A lot of support requests don't contain enough information and can't
+ be solved without a lot of back and forth which causes unnecessary
+ delays. Reading this section should help to prevent that.
 </para>
-
 <para>
   Before contacting us to report a problem, please try to verify that it is a
   <application>Privoxy</application> problem, and not a browser or site problem
@@ -155,31 +56,26 @@
 <para>
   If you aren't using the latest Privoxy version, the problem may have been found
   and fixed in the meantime. We would appreciate if you could take the time
-  to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
+  to <ulink url="https://www.privoxy.org/user-manual/installation.html">upgrade
   to the latest version</ulink> and verify that the problem still exists.
 </para>
 <para>
   Please be sure to provide the following information when reporting problems
   or requesting support:
 </para>
-<para>
  <itemizedlist>
 
   <listitem>
    <para>
-    The exact <application>Privoxy</application> version you are using
-    (if you got the source from CVS, please also provide the source code revisions
-     as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).
+    The exact <application>Privoxy</application> version you are using.
    </para>
   </listitem>
 
   <listitem>
    <para>
     The operating system and versions you run
-    <application>Privoxy</application> on, (e.g. <application>Windows
-    XP SP2</application>), if you are using a Unix flavor,
-    sending the output of <quote>uname -a</quote> should do,
-    in case of GNU/Linux, please also name the distribution.
+    <application>Privoxy</application> on, e.g. <application>Windows
+    XP SP2</application>.
    </para>
   </listitem>
 
@@ -207,7 +103,7 @@
 
   <listitem>
    <para>
-    Whether you are using <application>Privoxy</application> in tandem with
+    Whether you are using <application>Privoxy</application> together with
     another proxy such as <application>Tor</application>. If so, please
     temporary disable the other proxy to see if the symptoms change.
    </para>
@@ -229,22 +125,28 @@
     is being used and the following <ulink
     url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled
     (all of them):
-    <literallayout>debug     1 # Log the destination for each request Privoxy let through. See also debug 1024.
+   </para>
+    <literallayout>debug     1 # Log the destination for each request Privoxy let through.
+            #   See also debug 1024.
 debug     2 # show each connection status
 debug     4 # show I/O status
 debug     8 # show header parsing
 debug   128 # debug redirects
 debug   256 # debug GIF de-animation
 debug   512 # Common Log Format
-debug  1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
+debug  1024 # Log the destination for requests Privoxy didn't let through,
+            #   and the reason why.
 debug  4096 # Startup banner and warnings.
-debug  8192 # Non-fatal errors</literallayout>
-   </para>
-   </para>
+debug  8192 # Non-fatal errors
+debug 65536 # Log applying actions</literallayout>
+   <para>
     If you are having trouble with a filter, please additionally enable
+   </para>
     <literallayout>debug    64 # debug regular expression filters</literallayout>
-    If you are using Privoxy 3.0.17 or later and suspect that it interprets the
-    request or the response incorrectly, please enable
+   <para>
+    If you suspect that Privoxy interprets the request or the response
+    incorrectly, please enable
+   </para>
     <literallayout>debug 32768 # log all data read from the network</literallayout>
    <para>
     It's easy for us to ignore log messages that aren't relevant but missing
@@ -260,7 +162,6 @@ debug  8192 # Non-fatal errors</literallayout>
   </listitem>
 
 </itemizedlist>
-</para>
 
 <para>
  You don't have to tell us your actual name when filing a problem
@@ -289,18 +190,110 @@ debug  8192 # Non-fatal errors</literallayout>
 </para>
 
 <para>
-  The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
+  The <ulink url="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
   of the Privoxy User Manual</ulink> also has helpful information
   on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
 </para>
+</sect2>
+<sect2 id="contact-support"><title>Get Support</title>
+<para>
+ All users are welcome to discuss their issues on the <ulink
+ url="https://lists.privoxy.org/mailman/listinfo/privoxy-users">users
+ mailing list</ulink>, where the developers also hang around.
+</para>
+
+<para>
+ Please don't send private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+</para>
+
+<para>
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+</para>
+
+<para>
+ Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.
+</para>
+
+<para>
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.
+</para>
+
+</sect2>
+
+<sect2 id="reporting"><title>Reporting Problems</title>
+<para>
+<quote>Problems</quote> for our purposes, come in two forms:
+</para>
+ <itemizedlist>
+
+  <listitem>
+   <para>
+    Configuration issues, such as ads that slip through, or sites that
+    don't function properly due to one <application>Privoxy</application>
+    <quote>action</quote> or another being turned <quote>on</quote>.
+   </para>
+  </listitem>
+
+  <listitem>
+   <para>
+    <quote>Bugs</quote> in the programming code that makes up
+    <application>Privoxy</application>, such as that might cause a crash.
+    Documentation issues, for example spelling errors and unclear descriptions,
+    are bugs, too.
+   </para>
+  </listitem>
+</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <filename>default.action</filename> file, to
+ <ulink url="https://sourceforge.net/tracker/?group_id=11118&amp;atid=460288">
+ https://sourceforge.net/tracker/?group_id=11118&amp;atid=460288</ulink>,
+ the Actions File Tracker.
+</para>
+
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
+
+<para>
+  Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+  and observe the additional hints at the top of the <ulink
+  url="https://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
+  form</ulink>. If already submitted, please feel free to add any info to the
+  original report that might help to solve the issue.
+</para>
 </sect3>
 </sect2>
 
-<sect2 id="contact-feature"><title>Request New Features</title>
+<sect2 id="security-contact"><title>Reporting security problems</title>
+<para>
+ If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil &lt;fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).
+</para>
 <para>
- You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
- <ulink url="http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118">http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</ulink>.
+ Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.
 </para>
 </sect2>
 
@@ -313,6 +306,20 @@ users list. Technically interested users and people who wish to contribute to
 the project are always welcome on the developers list.
 You can find an overview of all <application>Privoxy</application>-related mailing lists,
 including list archives, at:
-<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
+<ulink url="https://lists.privoxy.org/mailman/listinfo">https://lists.privoxy.org/mailman/listinfo</ulink>.
+The lists hosted on privoxy.org have been created in 2016, the previously-used
+lists hosted at SourceForge are deprecated but the archives may still be useful:
+<ulink url="https://sourceforge.net/mail/?group_id=11118">https://sourceforge.net/mail/?group_id=11118</ulink>.
 </para>
 </sect2>
+
+<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
+<para>
+ The
+ <ulink url="https://sourceforge.net/tracker/?group_id=11118&#38;atid=211118">SourceForge support trackers</ulink>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well.
+</para>
+
+</sect2>