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->Privoxy 3.0.5 User Manual</TH
+>Privoxy 3.0.27 User Manual</TH
></TR
><TR
><TD
CLASS="SECT1"
><A
NAME="CONTACT"
-></A
>11. Contacting the Developers, Bug Reporting and Feature
-Requests</H1
+Requests</A
+></H1
><P
> We value your feedback. In fact, we rely on it to improve
<SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> and its configuration.
- However, please note the following hints, so we can
- provide you with the best support:</P
+ However, please note the following hints, so we can
+ provide you with the best support.</P
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-SUPPORT"
-></A
->11.1. Get Support</H2
-><P
-> For casual users, our
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
-TARGET="_top"
->support forum at SourceForge</A
->
- is probably best suited:
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
-></P
-><P
-> All users are of course welcome to discuss their issues on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
-TARGET="_top"
->users
- mailing list</A
->, where the developers also hang around.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="REPORTING"
-></A
->11.2. Reporting Problems</H2
-><P
-><SPAN
-CLASS="QUOTE"
->"Problems"</SPAN
-> for our purposes, come in two forms:</P
-><P
-></P
-><UL
-><LI
-><P
-> Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->
- <SPAN
-CLASS="QUOTE"
->"action"</SPAN
-> or another being turned <SPAN
-CLASS="QUOTE"
->"on"</SPAN
->.
- </P
-></LI
-><LI
-><P
-> <SPAN
-CLASS="QUOTE"
->"Bugs"</SPAN
-> in the programming code that makes up
- <SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
->, such as that might cause a crash.
- </P
-></LI
-></UL
-><DIV
-CLASS="SECT3"
-><H3
-CLASS="SECT3"
-><A
-NAME="CONTACT-ADS"
-></A
->11.2.1. Reporting Ads or Other Configuration Problems</H3
+NAME="SUFFICIENT-INFORMATION"
+>11.1. Please provide sufficient information</A
+></H2
><P
-> Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- <TT
-CLASS="FILENAME"
->default.action</TT
-> file, to
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
-TARGET="_top"
-> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
->,
- the Actions File Tracker.</P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files may occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
-TARGET="_top"
->ijbswa-announce</A
->
- list and available from our the <A
-HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
-TARGET="_top"
->files section</A
-> of
- our <A
-HREF="http://sf.net/projects/ijbswa/"
-TARGET="_top"
->project page</A
->.</P
-></DIV
-><DIV
-CLASS="SECT3"
-><H3
-CLASS="SECT3"
-><A
-NAME="CONTACT-BUGS"
-></A
->11.2.2. Reporting Bugs</H3
-><P
-> Please report all bugs <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->only</I
-></SPAN
-> through our
- bug tracker:
- <A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
-TARGET="_top"
->http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
->. </P
+> A lot of support requests don't contain enough information and can't
+ be solved without a lot of back and forth which causes unnecessary
+ delays. Reading this section should help to prevent that.</P
><P
-> Before doing so, please make sure that the bug has <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->not already been submitted</I
-></SPAN
->
- and observe the additional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
-TARGET="_top"
->submit
- form</A
->. If already submitted, please feel free to add any info to the
- original report that might help to solve the issue.</P
-><P
->
- Please try to verify that it is a <SPAN
+> Before contacting us to report a problem, please try to verify that it is a
+ <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> bug,
- and not a browser or site bug first. If unsure,
+> problem, and not a browser or site problem
+ or documented behaviour that just happens to be different than what you expected.
+ If unsure,
try <A
HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->, and see if the problem persists.
- If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
+>, and see if the problem persists.</P
><P
-> If not using the latest version, the bug may have been found
+> If you are using your own custom configuration, please try the default
+ configuration to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
+><P
+> If you aren't using the latest Privoxy version, the problem may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
-HREF="http://www.privoxy.org/user-manual/installation.html"
+HREF="https://www.privoxy.org/user-manual/installation.html"
TARGET="_top"
>upgrade
to the latest version</A
-> (or even the latest CVS snapshot) and verify
- your bug.</P
+> and verify that the problem still exists.</P
><P
->Please be sure to provide the following information:</P
+> Please be sure to provide the following information when reporting problems
+ or requesting support:</P
><P
-> <P
></P
><UL
><LI
> The exact <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> version of the proxy software
- (if you got the source from CVS, please also provide the source code revisions
- as shown in <A
-HREF="http://config.privoxy.org/show-version"
-TARGET="_top"
->http://config.privoxy.org/show-version</A
->).
+> version you are using.
</P
></LI
><LI
<SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> on, (e.g. <SPAN
+> on, e.g. <SPAN
CLASS="APPLICATION"
>Windows
XP SP2</SPAN
->), if you are using some kind of Unix flavour,
- sending the output of <SPAN
-CLASS="QUOTE"
->"uname -a"</SPAN
-> should do.
+>.
</P
></LI
><LI
> The name, platform, and version of the <SPAN
CLASS="APPLICATION"
>browser</SPAN
->
+>
you were using (e.g. <SPAN
CLASS="APPLICATION"
>Internet Explorer v5.5</SPAN
problem (e.g. <TT
CLASS="LITERAL"
>http://somesite.example.com/?somethingelse=123</TT
->).
+>).
</P
></LI
><LI
CLASS="APPLICATION"
>Privoxy</SPAN
> is one supplied
- by the developers of <SPAN
+ by the <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> via SourceForge,
- or somewhere else.
+> developers via SourceForge,
+ or if you got your copy somewhere else.
</P
></LI
><LI
> Whether you are using <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> in tandem with
+> together with
another proxy such as <SPAN
CLASS="APPLICATION"
>Tor</SPAN
->. If so, please try
- disabling the other proxy.
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
</P
></LI
><LI
><P
-> Whether you are using a personal firewall product. If so, does
+> Whether you are using a personal firewall product. If so, does
<SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
><P
> Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
- action taken).
+ action taken). To get a meaningful logfile, please make sure that the
+ <A
+HREF="../user-manual/config.html#LOGFILE"
+TARGET="_top"
+>logfile directive</A
+>
+ is being used and the following <A
+HREF="../user-manual/config.html#DEBUG"
+TARGET="_top"
+>debug options</A
+> are enabled
+ (all of them):
</P
-></LI
-><LI
><P
-> <SPAN
-CLASS="emphasis"
-><I
-CLASS="EMPHASIS"
->Please provide your SF login, or email address</I
-></SPAN
->, in case we
- need to contact you.
+CLASS="LITERALLAYOUT"
+>debug 1 # Log the destination for each request Privoxy let through.<br>
+ # See also debug 1024.<br>
+debug 2 # show each connection status<br>
+debug 4 # show I/O status<br>
+debug 8 # show header parsing<br>
+debug 128 # debug redirects<br>
+debug 256 # debug GIF de-animation<br>
+debug 512 # Common Log Format<br>
+debug 1024 # Log the destination for requests Privoxy didn't let through,<br>
+ # and the reason why.<br>
+debug 4096 # Startup banner and warnings.<br>
+debug 8192 # Non-fatal errors<br>
+debug 65536 # Log applying actions</P
+><P
+> If you are having trouble with a filter, please additionally enable
+ </P
+><P
+CLASS="LITERALLAYOUT"
+>debug 64 # debug regular expression filters</P
+><P
+> If you suspect that Privoxy interprets the request or the response
+ incorrectly, please enable
+ </P
+><P
+CLASS="LITERALLAYOUT"
+>debug 32768 # log all data read from the network</P
+><P
+> It's easy for us to ignore log messages that aren't relevant but missing
+ log messages may make it impossible to investigate a problem. If you aren't
+ sure which of the debug directives are relevant, please just enable all of them
+ and let us worry about it.
+ </P
+><P
+> Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
</P
></LI
></UL
-></P
+><P
+> You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution. Note that due to spam the trackers may not always
+ allow to post without being logged into SourceForge. If that's the
+ case, you are still free to create a login that isn't directly linked
+ to your name, though.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker.
+ If you prefer to communicate through email, just use one of the mailing
+ lists directly.</P
+><P
+> If you are new to reporting problems, you might be interested in
+ <A
+HREF="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html"
+TARGET="_top"
+>How to Report Bugs Effectively</A
+>.</P
><P
> The <A
-HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+HREF="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
TARGET="_top"
>appendix
of the Privoxy User Manual</A
-> also has helpful information
+> also has helpful information
on understanding <TT
CLASS="LITERAL"
>actions</TT
>, and <TT
CLASS="LITERAL"
>action</TT
-> debugging. </P
+> debugging.</P
></DIV
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="CONTACT-SUPPORT"
+>11.2. Get Support</A
+></H2
+><P
+> All users are welcome to discuss their issues on the <A
+HREF="https://lists.privoxy.org/mailman/listinfo/privoxy-users"
+TARGET="_top"
+>users
+ mailing list</A
+>, where the developers also hang around.</P
+><P
+> Please don't send private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-FEATURE"
-></A
->11.3. Request New Features</H2
+NAME="REPORTING"
+>11.3. Reporting Problems</A
+></H2
><P
-> You are welcome to submit ideas on new features or other proposals
- for improvement through our feature request tracker at
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+ Documentation issues, for example spelling errors and unclear descriptions,
+ are bugs, too.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+>11.3.1. Reporting Ads or Other Configuration Problems</A
+></H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+HREF="https://sourceforge.net/tracker/?group_id=11118&atid=460288"
TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
->.</P
+> https://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-BUGS"
+>11.3.2. Reporting Bugs</A
+></H3
+><P
+> Before reporting bugs, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
+>
+ and observe the additional hints at the top of the <A
+HREF="https://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+TARGET="_top"
+>submit
+ form</A
+>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.</P
+></DIV
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-OTHER"
-></A
->11.4. Other</H2
+NAME="SECURITY-CONTACT"
+>11.4. Reporting security problems</A
+></H2
><P
->For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
+> If you discovered a security problem or merely suspect that a bug might
+ be a security issue, please mail Fabian Keil <fk@fabiankeil.de>
+ (OpenPGP fingerprint: 4F36 C17F 3816 9136 54A1 E850 6918 2291 8BA2 371C).</P
+><P
+> Usually you should get a response within a day, otherwise it's
+ likely that either your mail or the response didn't make it.
+ If that happens, please mail to the developer list to request a
+ status update.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="MAILING-LISTS"
+>11.5. Mailing Lists</A
+></H2
+><P
+>If you prefer to communicate through email, instead of using a web interface,
+feel free to use one of the mailing lists.
+To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
+users list. Technically interested users and people who wish to contribute to
+the project are always welcome on the developers list.
You can find an overview of all <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
>-related mailing lists,
including list archives, at:
<A
-HREF="http://sourceforge.net/mail/?group_id=11118"
+HREF="https://lists.privoxy.org/mailman/listinfo"
+TARGET="_top"
+>https://lists.privoxy.org/mailman/listinfo</A
+>.
+The lists hosted on privoxy.org have been created in 2016, the previously-used
+lists hosted at SourceForge are deprecated but the archives may still be useful:
+<A
+HREF="https://sourceforge.net/mail/?group_id=11118"
TARGET="_top"
->http://sourceforge.net/mail/?group_id=11118</A
+>https://sourceforge.net/mail/?group_id=11118</A
>.</P
></DIV
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="SF-TRACKERS"
+>11.6. SourceForge support trackers</A
+></H2
+><P
+> The
+ <A
+HREF="https://sourceforge.net/tracker/?group_id=11118&atid=211118"
+TARGET="_top"
+>SourceForge support trackers</A
+>
+ may be used as well, but have various technical problems that are unlikely to
+ be fixed anytime soon. If you don't get a timely response, please try the
+ mailing list as well.</P
+></DIV
></DIV
><DIV
CLASS="NAVFOOTER"
projects / privoxy.git / blobdiff