+<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN""http://www.w3.org/TR/html4/loose.dtd">
<HTML
><HEAD
><TITLE
Requests</TITLE
><META
NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.60"><LINK
+CONTENT="Modular DocBook HTML Stylesheet Version 1.79"><LINK
REL="HOME"
-TITLE="Privoxy User Manual"
+TITLE="Privoxy 3.0.17 User Manual"
HREF="index.html"><LINK
REL="PREVIOUS"
-TITLE="Templates"
+TITLE="Privoxy's Template Files"
HREF="templates.html"><LINK
REL="NEXT"
TITLE="Privoxy Copyright, License and History"
HREF="copyright.html"><LINK
REL="STYLESHEET"
TYPE="text/css"
-HREF="../p_doc.css"></HEAD
+HREF="../p_doc.css"><META
+HTTP-EQUIV="Content-Type"
+CONTENT="text/html;
+charset=ISO-8859-1">
+<LINK REL="STYLESHEET" TYPE="text/css" HREF="p_doc.css">
+</head
><BODY
CLASS="SECT1"
BGCOLOR="#EEEEEE"
><DIV
CLASS="NAVHEADER"
><TABLE
+SUMMARY="Header navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
><TH
COLSPAN="3"
ALIGN="center"
->Privoxy User Manual</TH
+>Privoxy 3.0.17 User Manual</TH
></TR
><TR
><TD
VALIGN="bottom"
><A
HREF="templates.html"
+ACCESSKEY="P"
>Prev</A
></TD
><TD
VALIGN="bottom"
><A
HREF="copyright.html"
+ACCESSKEY="N"
>Next</A
></TD
></TR
>11.1. Get Support</A
></H2
><P
-> For casual users, our support forum at
+> For casual users, our
<A
-HREF="http://sourceforge.net/"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
->SourceForge</A
+>support forum at SourceForge</A
>
is probably best suited:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
></P
>users
mailing list</A
>, where the developers also hang around.</P
+><P
+> Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.</P
+><P
+> Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.</P
+><P
+> If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.</P
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-BUGS"
->11.2. Report Bugs</A
+NAME="REPORTING"
+>11.2. Reporting Problems</A
></H2
><P
-> Please report all bugs <I
-CLASS="EMPHASIS"
->only</I
-> through our
- bug tracker:
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+>11.2.1. Reporting Ads or Other Configuration Problems</A
+></H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-BUGS"
+>11.2.2. Reporting Bugs</A
+></H3
+><P
+> Please report all bugs through our bug tracker:
<A
-HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
><P
-> Before doing so, please make sure that the bug has not already been submitted
- and observe the aditional hints at the top of the <A
-HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+> Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
+>
+ and observe the additional hints at the top of the <A
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
->.</P
+>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.</P
><P
->
- Please try to verify that it is a <SPAN
+> Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
> bug,
- and not a browser or site bug first. If unsure,
+ and not a browser or site bug or documented behaviour that just happens
+ to be different than what you expected. If unsure,
try <A
-HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
+HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
>toggling
off</A
> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
->, and see if the problem persists.
- The <A
-HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
-TARGET="_top"
->appendix
- of the user manual</A
-> also has helpful information
- on action debugging. If you are using your own custom configuration, please try
- the stock configs to see if the problem is configuration related.</P
+>, and see if the problem persists.</P
+><P
+> If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.
+ If you're having problems with a feature that is disabled by default,
+ please ask around on the mailing list if others can reproduce the problem.</P
><P
-> If not using the latest version, chances are that the bug has been found
+> If you aren't using the latest Privoxy version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug, but this is not required for reporting.</P
+ that your bug still exists.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
+><LI
+><P
+> The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version you are using
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <A
+HREF="http://config.privoxy.org/show-version"
+TARGET="_top"
+>http://config.privoxy.org/show-version</A
+>).
+ </P
+></LI
+><LI
+><P
+> The operating system and versions you run
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+ XP SP2</SPAN
+>), if you are using a Unix flavor,
+ sending the output of <SPAN
+CLASS="QUOTE"
+>"uname -a"</SPAN
+> should do,
+ in case of GNU/Linux, please also name the distribution.
+ </P
+></LI
+><LI
+><P
+> The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+>
+ you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+ </P
+></LI
+><LI
+><P
+> The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com/?somethingelse=123</TT
+>).
+ </P
+></LI
+><LI
+><P
+> Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+ by the <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> developers via SourceForge,
+ or if you got your copy somewhere else.
+ </P
+></LI
+><LI
+><P
+> Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with
+ another proxy such as <SPAN
+CLASS="APPLICATION"
+>Tor</SPAN
+>. If so, please
+ temporary disable the other proxy to see if the symptoms change.
+ </P
+></LI
+><LI
+><P
+> Whether you are using a personal firewall product. If so, does
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+ </P
+></LI
+><LI
+><P
+> Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken). To get a meaningful logfile, please make sure that the
+ <A
+HREF="../user-manual/config.html#LOGFILE"
+TARGET="_top"
+>logfile directive</A
+>
+ is being used and the following <A
+HREF="../user-manual/config.html#DEBUG"
+TARGET="_top"
+>debug options</A
+> are enabled:
+ <P
+CLASS="LITERALLAYOUT"
+>debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.<br>
+debug 2 # show each connection status<br>
+debug 4 # show I/O status<br>
+debug 8 # show header parsing<br>
+debug 128 # debug redirects<br>
+debug 256 # debug GIF de-animation<br>
+debug 512 # Common Log Format<br>
+debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.<br>
+debug 4096 # Startup banner and warnings.<br>
+debug 8192 # Non-fatal errors</P
+>
+ If you are having trouble with a filter, please additionally enable
+ <P
+CLASS="LITERALLAYOUT"
+>debug 64 # debug regular expression filters</P
+>
+ If you are using Privoxy 3.0.17 or later and suspect that it interprets the
+ request or the response incorrectly, please enable
+ <P
+CLASS="LITERALLAYOUT"
+>debug 32768 # log all data read from the network</P
+>
+ Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
+ </P
+></LI
+></UL
+></P
+><P
+> You don't have to tell us your actual name when filing a problem
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution. Note that due to spam the trackers may not always
+ allow to post without being logged into SourceForge. If that's the
+ case, you are still free to create a login that isn't directly linked
+ to your name, though.</P
+><P
+> Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker.
+ If you prefer to communicate through email, just use one of the mailing
+ lists directly.</P
+><P
+> The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+ of the Privoxy User Manual</A
+> also has helpful information
+ on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
></DIV
><DIV
CLASS="SECT2"
> You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
>.</P
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-ADS"
->11.4. Report Ads or Other Actions-Related Problems</A
-></H2
-><P
-> Please send feedback on ads that slipped through, innocent images that were blocked,
- and any other problems relating to the <TT
-CLASS="FILENAME"
->default.action</TT
-> file through
- our actions feedback mechanism located at
- <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
->http://www.privoxy.org/actions/</A
->.
- On this page, you will also find a bookmark which will take you back there from
- any troubled site and even pre-fill the form!</P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
-TARGET="_top"
->ijbswa-announce</A
->
- list and available from our <A
-HREF="http://sf.net/projects/ijbswa/"
-TARGET="_top"
->project page</A
->.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-OTHER"
->11.5. Other</A
+NAME="MAILING-LISTS"
+>11.4. Mailing Lists</A
></H2
><P
->For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
+>If you prefer to communicate through email, instead of using a web interface,
+feel free to use one of the mailing lists.
+To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
+users list. Technically interested users and people who wish to contribute to
+the project are always welcome on the developers list.
You can find an overview of all <SPAN
CLASS="APPLICATION"
->Prixoxy</SPAN
+>Privoxy</SPAN
>-related mailing lists,
including list archives, at:
<A
><HR
ALIGN="LEFT"
WIDTH="100%"><TABLE
+SUMMARY="Footer navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
VALIGN="top"
><A
HREF="templates.html"
+ACCESSKEY="P"
>Prev</A
></TD
><TD
VALIGN="top"
><A
HREF="index.html"
+ACCESSKEY="H"
>Home</A
></TD
><TD
VALIGN="top"
><A
HREF="copyright.html"
+ACCESSKEY="N"
>Next</A
></TD
></TR
WIDTH="33%"
ALIGN="left"
VALIGN="top"
->Templates</TD
+>Privoxy's Template Files</TD
><TD
WIDTH="34%"
ALIGN="center"
WIDTH="33%"
ALIGN="right"
VALIGN="top"
-><SPAN
-CLASS="APPLICATION"
->Privoxy</SPAN
-> Copyright, License and History</TD
+>Privoxy Copyright, License and History</TD
></TR
></TABLE
></DIV
></BODY
></HTML
->
\ No newline at end of file
+>