><H1
CLASS="SECT1"
><A
-NAME="CONTACT">8. Contacting the developers, Bug Reporting and Feature Requests</H1
+NAME="CONTACT"
+></A
+>8. Contacting the developers, Bug Reporting and Feature Requests</H1
><P
> We value your feedback. In fact, we rely on it to improve
<SPAN
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-SUPPORT">8.1. Get Support</H2
+NAME="CONTACT-SUPPORT"
+></A
+>8.1. Get Support</H2
><P
-> For casual users, our support forum at
+> For casual users, our
<A
-HREF="http://sourceforge.net/"
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
->SourceForge</A
+>support forum at SourceForge</A
>
is probably best suited:
<A
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-BUGS">8.2. Report Bugs</H2
+NAME="REPORTING"
+></A
+>8.2. Reporting Problems</H2
+><P
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+></A
+>8.2.1. Reporting Ads or Other Configuration Problems</H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-BUGS"
+></A
+>8.2.2. Reporting Bugs</H3
><P
> Please report all bugs <SPAN
CLASS="emphasis"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
>. </P
><P
-> Before doing so, please make sure that the bug has not already been submitted
+> Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
+>
and observe the additional hints at the top of the <A
HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
TARGET="_top"
>submit
form</A
->.</P
+>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.</P
><P
>
Please try to verify that it is a <SPAN
> bug,
and not a browser or site bug first. If unsure,
try <A
-HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
+HREF="http://config.privoxy.org/toggle?set=disable"
TARGET="_top"
>toggling
off</A
CLASS="APPLICATION"
>Privoxy</SPAN
>, and see if the problem persists.
- The <A
-HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
-TARGET="_top"
->appendix
- of the user manual</A
-> also has helpful information
- on action debugging. If you are using your own custom configuration, please try
+ If you are using your own custom configuration, please try
the stock configs to see if the problem is configuration related.</P
><P
-> If not using the latest version, chances are that the bug has been found
+> If not using the latest version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
to <A
HREF="http://www.privoxy.org/user-manual/installation.html"
>upgrade
to the latest version</A
> (or even the latest CVS snapshot) and verify
- your bug, but this is not required for reporting.</P
+ your bug.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
+><LI
+><P
+> The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version of the proxy software
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <A
+HREF="http://config.privoxy.org/show-version"
+TARGET="_top"
+>http://config.privoxy.org/show-version</A
+>).
+ </P
+></LI
+><LI
+><P
+> The operating system and versions you run
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+ XP SP2</SPAN
+>), if you are using some kind of Unix flavour,
+ sending the output of <SPAN
+CLASS="QUOTE"
+>"uname -a"</SPAN
+> should do.
+ </P
+></LI
+><LI
+><P
+> The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+>
+ you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+ </P
+></LI
+><LI
+><P
+> The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com/?somethingelse=123</TT
+>).
+ </P
+></LI
+><LI
+><P
+> Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+ by the developers of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> via SourceForge,
+ or somewhere else.
+ </P
+></LI
+><LI
+><P
+> Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with
+ another proxy such as <SPAN
+CLASS="APPLICATION"
+>Tor</SPAN
+>. If so, please try
+ disabling the other proxy.
+ </P
+></LI
+><LI
+><P
+> Whether you are using a personal firewall product. If so, does
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+ </P
+></LI
+><LI
+><P
+> Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>Please provide your SF login, or email address</I
+></SPAN
+>, in case we
+ need to contact you.
+ </P
+></LI
+></UL
+></P
+><P
+> The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+ of the Privoxy User Manual</A
+> also has helpful information
+ on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-FEATURE">8.3. Request New Features</H2
+NAME="CONTACT-FEATURE"
+></A
+>8.3. Request New Features</H2
><P
> You are welcome to submit ideas on new features or other proposals
for improvement through our feature request tracker at
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-ADS">8.4. Report Ads or Other Actions-Related Problems</H2
-><P
-> Please send feedback on ads that slipped through, innocent images that were blocked,
- and any other problems relating to the <TT
-CLASS="FILENAME"
->default.action</TT
-> file through
- our actions feedback mechanism located at
- <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
->http://www.privoxy.org/actions/</A
->.
- On this page, you will also find a bookmark which will take you back there from
- any troubled site and even pre-fill the form!</P
-><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
-TARGET="_top"
->ijbswa-announce</A
->
- list and available from our the <A
-HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
-TARGET="_top"
->files section</A
-> of
- our <A
-HREF="http://sf.net/projects/ijbswa/"
-TARGET="_top"
->project page</A
->.</P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-OTHER">8.5. Other</H2
+NAME="CONTACT-OTHER"
+></A
+>8.4. Other</H2
><P
>For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!