>Contacting the developers, Bug Reporting and Feature Requests</TITLE
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CLASS="SECT1"
><A
NAME="CONTACT"
->8. Contacting the developers, Bug Reporting and Feature Requests</A
-></H1
+></A
+>8. Contacting the developers, Bug Reporting and Feature Requests</H1
><P
-> We value your feedback. However, to provide you with the best support, please
- note the following sections.</P
+> We value your feedback. In fact, we rely on it to improve
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> and its configuration.
+ However, please note the following hints, so we can
+ provide you with the best support:</P
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
NAME="CONTACT-SUPPORT"
->8.1. Get Support</A
-></H2
+></A
+>8.1. Get Support</H2
><P
-> <P
-CLASS="LITERALLAYOUT"
->To get support, use the Sourceforge Support Forum:<br>
-<br>
- <A
+> For casual users, our
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+TARGET="_top"
+>support forum at SourceForge</A
+>
+ is probably best suited:
+ <A
HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
></P
->
- </P
+><P
+> All users are of course welcome to discuss their issues on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
+TARGET="_top"
+>users
+ mailing list</A
+>, where the developers also hang around.</P
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
+NAME="REPORTING"
+></A
+>8.2. Reporting Problems</H2
+><P
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+> Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>
+ <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+ </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+></A
+>8.2.1. Reporting Ads or Other Configuration Problems</H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
NAME="CONTACT-BUGS"
->8.2. Report bugs</A
-></H2
+></A
+>8.2.2. Reporting Bugs</H3
><P
-> <P
-CLASS="LITERALLAYOUT"
->To submit bugs, use the Sourceforge Bug Forum:<br>
-<br>
- <A
+> Please report all bugs <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>only</I
+></SPAN
+> through our
+ bug tracker:
+ <A
HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
TARGET="_top"
>http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
->. </P
+>. </P
+><P
+> Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
>
- </P
+ and observe the additional hints at the top of the <A
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+TARGET="_top"
+>submit
+ form</A
+>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.</P
><P
-> Make sure that the bug has not already been submitted. Please try to
- verify that it is a <SPAN
+>
+ Please try to verify that it is a <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> bug, and not a
- browser or site bug first. If you are using your own custom configuration,
- please try the stock configs to see if the problem is a configuration
- related bug. And if not using the latest development snapshot, please try
- the latest one. Or even better, CVS sources. Please be sure to include the
- <SPAN
+> bug,
+ and not a browser or site bug first. If unsure,
+ try <A
+HREF="http://config.privoxy.org/toggle?set=disable"
+TARGET="_top"
+>toggling
+ off</A
+> <SPAN
CLASS="APPLICATION"
>Privoxy</SPAN
-> version, platform, browser, any
- pertinent log data, any other relevant details (please be specific) and,
- if possible, some way to reproduce the bug.
- </P
-></DIV
-><DIV
-CLASS="SECT2"
-><H2
-CLASS="SECT2"
-><A
-NAME="CONTACT-FEATURE"
->8.3. Request new features</A
-></H2
+>, and see if the problem persists.
+ If you are using your own custom configuration, please try
+ the stock configs to see if the problem is configuration related.</P
><P
-> <P
-CLASS="LITERALLAYOUT"
->To submit ideas on new features, use the Sourceforge feature request forum:<br>
-<br>
- <A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse"
+> If not using the latest version, the bug may have been found
+ and fixed in the meantime. We would appreciate if you could take the time
+ to <A
+HREF="http://www.privoxy.org/user-manual/installation.html"
TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse</A
->.</P
->
- </P
+>upgrade
+ to the latest version</A
+> (or even the latest CVS snapshot) and verify
+ your bug.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
+><LI
+><P
+> The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version of the proxy software
+ (if you got the source from CVS, please also provide the source code revisions
+ as shown in <A
+HREF="http://config.privoxy.org/show-version"
+TARGET="_top"
+>http://config.privoxy.org/show-version</A
+>).
+ </P
+></LI
+><LI
+><P
+> The operating system and versions you run
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+ XP SP2</SPAN
+>), if you are using some kind of Unix flavour,
+ sending the output of <SPAN
+CLASS="QUOTE"
+>"uname -a"</SPAN
+> should do.
+ </P
+></LI
+><LI
+><P
+> The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+>
+ you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+ </P
+></LI
+><LI
+><P
+> The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com/?somethingelse=123</TT
+>).
+ </P
+></LI
+><LI
+><P
+> Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+ by the developers of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> via SourceForge,
+ or somewhere else.
+ </P
+></LI
+><LI
+><P
+> Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with
+ another proxy such as <SPAN
+CLASS="APPLICATION"
+>Tor</SPAN
+>. If so, please try
+ disabling the other proxy.
+ </P
+></LI
+><LI
+><P
+> Whether you are using a personal firewall product. If so, does
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+ </P
+></LI
+><LI
+><P
+> Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </P
+></LI
+><LI
+><P
+> <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>Please provide your SF login, or email address</I
+></SPAN
+>, in case we
+ need to contact you.
+ </P
+></LI
+></UL
+></P
+><P
+> The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+ of the Privoxy User Manual</A
+> also has helpful information
+ on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
></DIV
><DIV
CLASS="SECT2"
><H2
CLASS="SECT2"
><A
-NAME="CONTACT-ADS"
->8.4. Report ads or other filter problems</A
-></H2
-><P
->You can also send feedback on websites that Privoxy has problems with. Please bookmark
-the following link: <A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
-><SPAN
-CLASS="QUOTE"
->"Privoxy - Submit Filter Feedback"</SPAN
+NAME="CONTACT-FEATURE"
></A
->. Once you surf to a page with problems, use the
-bookmark to send us feedback. We will look into the issue as soon as possible.
- </P
+>8.3. Request New Features</H2
><P
-> New, improved <TT
-CLASS="FILENAME"
->default.action</TT
-> files will occasionally be made
- available based on your feedback. These will be announced on the <A
-HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+> You are welcome to submit ideas on new features or other proposals
+ for improvement through our feature request tracker at
+ <A
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
TARGET="_top"
->ijbswa-announce</A
->
- list.</P
+>http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
+>.</P
></DIV
><DIV
CLASS="SECT2"
CLASS="SECT2"
><A
NAME="CONTACT-OTHER"
->8.5. Other</A
-></H2
+></A
+>8.4. Other</H2
><P
-> <P
-CLASS="LITERALLAYOUT"
->For any other issues, feel free to use the mailing lists:<br>
- <br>
- <A
+>For any other issues, feel free to use the mailing lists. Technically interested users
+and people who wish to contribute to the project are also welcome on the developers list!
+You can find an overview of all <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>-related mailing lists,
+including list archives, at:
+<A
HREF="http://sourceforge.net/mail/?group_id=11118"
TARGET="_top"
>http://sourceforge.net/mail/?group_id=11118</A
>.</P
->
- </P
-><P
-> Anyone interested in actively participating in development and related
- discussions can also join the appropriate mailing list. Archives are
- available, too. See the page on Sourceforge.
- </P
></DIV
></DIV
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