<!--
- File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
+ File : doc/source/contacting.sgml
Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 2.46 2017/01/23 13:03:06 fabiankeil Exp $
-
- Copyright (C) 2001-2011 Privoxy Developers https://www.privoxy.org/
+ Copyright (C) 2001-2021 Privoxy Developers https://www.privoxy.org/
See LICENSE.
======================================================================
README
user-manual
webserver/index.sgml
- announce.sgml
-->
Please be sure to provide the following information when reporting problems
or requesting support:
</para>
-<para>
<itemizedlist>
<listitem>
<listitem>
<para>
Whether your version of <application>Privoxy</application> is one supplied
- by the <application>Privoxy</application> developers via SourceForge,
+ by the <application>Privoxy</application> developers,
or if you got your copy somewhere else.
</para>
</listitem>
is being used and the following <ulink
url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled
(all of them):
- <literallayout>debug 1 # Log the destination for each request Privoxy let through.
+ </para>
+ <literallayout>debug 1 # Log the destination for each request. See also debug 1024.
# See also debug 1024.
debug 2 # show each connection status
-debug 4 # show I/O status
+debug 4 # show tagging-related messages
debug 8 # show header parsing
debug 128 # debug redirects
debug 256 # debug GIF de-animation
debug 4096 # Startup banner and warnings.
debug 8192 # Non-fatal errors
debug 65536 # Log applying actions</literallayout>
- </para>
<para>
If you are having trouble with a filter, please additionally enable
+ </para>
<literallayout>debug 64 # debug regular expression filters</literallayout>
+ <para>
If you suspect that Privoxy interprets the request or the response
- incorrectly, please enable
- <literallayout>debug 32768 # log all data read from the network</literallayout>
+ incorrectly, please enable additionally
</para>
+ <literallayout>debug 32768 # log all data read from the network</literallayout>
<para>
It's easy for us to ignore log messages that aren't relevant but missing
log messages may make it impossible to investigate a problem. If you aren't
submit any logfiles you didn't read first. You can mask sensitive information
as long as it's clear that you removed something.
</para>
+ <para>
+ Please clear the browser cache before reproducing the problem.
+ </para>
</listitem>
</itemizedlist>
-</para>
<para>
You don't have to tell us your actual name when filing a problem
lists directly.
</para>
-<para>
- If you are new to reporting problems, you might be interested in
- <ulink url="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html"
- >How to Report Bugs Effectively</ulink>.
-</para>
-
<para>
The <ulink url="https://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
of the Privoxy User Manual</ulink> also has helpful information
Please send feedback on ads that slipped through, innocent images that were
blocked, sites that don't work properly, and other configuration related problem of
<filename>default.action</filename> file, to
- <ulink url="https://sourceforge.net/tracker/?group_id=11118&atid=460288">
- https://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
+ <ulink url="https://sourceforge.net/p/ijbswa/actionsfile-feedback/"
+ >https://sourceforge.net/p/ijbswa/actionsfile-feedback/</ulink>,
the Actions File Tracker.
</para>
<para>
Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
and observe the additional hints at the top of the <ulink
- url="https://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
+ url="https://sourceforge.net/p/ijbswa/bugs/">submit
form</ulink>. If already submitted, please feel free to add any info to the
original report that might help to solve the issue.
</para>
<ulink url="https://lists.privoxy.org/mailman/listinfo">https://lists.privoxy.org/mailman/listinfo</ulink>.
The lists hosted on privoxy.org have been created in 2016, the previously-used
lists hosted at SourceForge are deprecated but the archives may still be useful:
-<ulink url="https://sourceforge.net/mail/?group_id=11118">https://sourceforge.net/mail/?group_id=11118</ulink>.
+<ulink url="https://sourceforge.net/p/ijbswa/mailman/">https://sourceforge.net/p/ijbswa/mailman/</ulink>.
</para>
</sect2>
<sect2 id="sf-trackers"><title>SourceForge support trackers</title>
<para>
The
- <ulink url="https://sourceforge.net/tracker/?group_id=11118&atid=211118">SourceForge support trackers</ulink>
+ <ulink url="https://sourceforge.net/p/ijbswa/support-requests/">SourceForge support trackers</ulink>
may be used as well, but have various technical problems that are unlikely to
be fixed anytime soon. If you don't get a timely response, please try the
mailing list as well.