Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 1.13 2002/05/10 01:48:19 hal9 Exp $
+ $Id: contacting.sgml,v 2.4 2006/08/27 15:04:14 hal9 Exp $
- Copyright (C) 2001, 2002 Privoxy Developers <developers@privoxy.org>
+ Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
See LICENSE.
======================================================================
README
user-manual
webserver/index.sgml
+ announce.sgml
-->
<sect2 id="contact-support"><title>Get Support</title>
<para>
- For casual users, our support forum at
- <ulink url="http://sourceforge.net/">SourceForge</ulink>
+ For casual users, our
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
is probably best suited:
<ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
</para>
</sect2>
-<sect2 id="contact-bugs"><title>Report Bugs</title>
+<sect2 id="reporting"><title>Reporting Problems</title>
+<para>
+<quote>Problems</quote> for our purposes, come in two forms:
+</para>
+ <itemizedlist>
+
+ <listitem>
+ <para>
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <application>Privoxy</application>
+ <quote>action</quote> or another being turned <quote>on</quote>.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ <quote>Bugs</quote> in the programming code that makes up
+ <application>Privoxy</application>, such as that might cause a crash.
+ </para>
+ </listitem>
+</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <filename>default.action</filename> file, to the
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
+ http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
+ the Actions File Tracker.
+</para>
+
+<para>
+ New, improved <filename>default.action</filename> files may occasionally be made
+ available based on your feedback. These will be announced on the <ulink
+ url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
+ list and available from our the <ulink
+ url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
+ our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
+</para>
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
<para>
Please report all bugs <emphasis>only</emphasis> through our
bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
+ <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
</para>
<para>
- Before doing so, please make sure that the bug has not already been submitted
- and observe the aditional hints at the top of the <ulink
+ Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+ and observe the additional hints at the top of the <ulink
url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
- form</ulink>.
+ form</ulink>. If already submitted, please feel free to add any info to the
+ original report that might help solve the issue.
</para>
<para>
and not a browser or site bug first. If unsure,
try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
off</ulink> <application>Privoxy</application>, and see if the problem persists.
- The <link linkend="actionsanat">appendix</link> also has helpful information
- on action debugging. If you are using your own custom configuration, please try
+ If you are using your own custom configuration, please try
the stock configs to see if the problem is configuration related.
</para>
<para>
- If not using the latest version, chances are that the bug has been found
+ If not using the latest version, the bug may have been found
and fixed in the meantime. We would appreciate if you could take the time
- to <link linkend="installation">upgrade to the latest version</link> (or
- even the latest CVS snapshot) and verify your bug, but this is not required
- for reporting.
+ to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
+ to the latest version</ulink> (or even the latest CVS snapshot) and verify
+ your bug.
+</para>
+<para>
+Please be sure to provide the following information:
</para>
+<para>
+ <itemizedlist>
+
+ <listitem>
+ <para>
+ The exact <application>Privoxy</application> version of the proxy software
+(if you got the source from CVS, please also give the date).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ The operating system and verions you run
+ <application>Privoxy</application> on, (e.g. <application>Windows
+ XP</application>).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ The name, platform, and version of the <application>browser</application>
+ you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. <literal>http://somesite.example.com?somethingelse=123</literal>).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Whether your version of <application>Privoxy</application> is one supplied
+ by the developers of <application>Privoxy</application> via SourceForge,
+ or somewhere else.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Whether you are using <application>Privoxy</application> in tandem with
+ another proxy such as <application>TOR</application>. If so, please try
+ disabling the other proxy.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Whether you are using a personal firewall product. If so, does
+ <application>Privoxy</application> work without it?
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each
+ action taken).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ <emphasis>Please provide your SF login, or email address</emphasis>, in case we
+ need to contact you.
+ </para>
+ </listitem>
+
+</itemizedlist>
+</para>
+<para>
+ The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
+ of the user manual</ulink> also has helpful information
+ on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
+</para>
+</sect3>
</sect2>
<sect2 id="contact-feature"><title>Request New Features</title>
</para>
</sect2>
-<sect2 id="contact-ads"><title>Report Ads or Other Actions-Related Problems</title>
-<para>
- Please send feedback on ads that slipped through, innocent images that were blocked,
- and any other problems relating to the <filename>default.action</filename> file through
- our actions feedback mechanism located at
- <ulink url="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">http://www.privoxy.org/actions/</ulink>.
- On this page, you will also find a bookmark which will take you back there from
- any troubled site and even pre-fill the form!
-</para>
-
-<para>
- New, improved <filename>default.action</filename> files will occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
-</sect2>
-
<sect2 id="contact-other"><title>Other</title>
<para>
For any other issues, feel free to use the mailing lists. Technically interested users
and people who wish to contribute to the project are also welcome on the developers list!
-You can find an overview of all <application>Prixoxy</application>-related mailing lists,
+You can find an overview of all <application>Privoxy</application>-related mailing lists,
including list archives, at:
<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.
</para>