+ Please don't send private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+</para>
+
+<para>
+ If you have to contact a Privoxy developer directly for other reasons,
+ please send a real mail and do not bother with SourceForge's messaging
+ system. Answers to SourceForge messages are usually bounced by SourceForge's
+ mail server in which case the developer wasted time writing a response you
+ don't get. From your point of view it will look like your message has
+ been completely ignored, so this is frustrating for all parties involved.
+</para>
+
+<para>
+ Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.
+</para>
+
+<para>
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.
+</para>
+
+</sect2>
+
+<sect2 id="reporting"><title>Reporting Problems</title>
+<para>
+<quote>Problems</quote> for our purposes, come in two forms:
+</para>
+ <itemizedlist>
+
+ <listitem>
+ <para>
+ Configuration issues, such as ads that slip through, or sites that
+ don't function properly due to one <application>Privoxy</application>
+ <quote>action</quote> or another being turned <quote>on</quote>.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ <quote>Bugs</quote> in the programming code that makes up
+ <application>Privoxy</application>, such as that might cause a crash.
+ Documentation issues, for example spelling errors and unclear descriptions,
+ are bugs, too.
+ </para>
+ </listitem>
+</itemizedlist>
+
+
+<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
+<para>
+ Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of
+ <filename>default.action</filename> file, to
+ <ulink url="https://sourceforge.net/tracker/?group_id=11118&atid=460288">
+ https://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
+ the Actions File Tracker.
+</para>
+
+</sect3>
+
+
+<sect3 id="contact-bugs"><title>Reporting Bugs</title>
+
+<para>
+ Before reporting bugs, please make sure that the bug has <emphasis>not already been submitted</emphasis>
+ and observe the additional hints at the top of the <ulink
+ url="https://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
+ form</ulink>. If already submitted, please feel free to add any info to the
+ original report that might help to solve the issue.