- provide you with the best support:
-</para>
-
-<sect2 id="contact-support"><title>Get Support</title>
-<para>
- For casual users, our
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
- is probably best suited:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
-</para>
-
-<para>
- All users are of course welcome to discuss their issues on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
- mailing list</ulink>, where the developers also hang around.
-</para>
-
-<para>
- Please don't sent private support requests to individual Privoxy
- developers, either use the mailing lists or the support trackers.
-</para>
-
-<para>
- If you have to contact a Privoxy developer directly for other reasons,
- please send a real mail and do not bother with SourceForge's messaging
- system. Answers to SourceForge messages are usually bounced by SourceForge's
- mail server in which case the developer wasted time writing a response you
- don't get. From your point of view it will look like your message has
- been completely ignored, so this is frustrating for all parties involved.
-</para>
-
-<para>
- Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
- addresses have to be accepted manually by a moderator. This may cause a
- delay of several days and if you use a subject that doesn't clearly
- mention Privoxy or one of its features, your message may be accidentally
- discarded as spam.
-</para>
-
-<para>
- If you aren't subscribed, you should therefore spend a few seconds
- to come up with a proper subject. Additionally you should make it clear
- that you want to get CC'd. Otherwise some responses will be directed to
- the mailing list only, and you won't see them.
-</para>
-
-</sect2>
-
-<sect2 id="reporting"><title>Reporting Problems</title>
-<para>
-<quote>Problems</quote> for our purposes, come in two forms:
-</para>
- <itemizedlist>
-
- <listitem>
- <para>
- Configuration issues, such as ads that slip through, or sites that
- don't function properly due to one <application>Privoxy</application>
- <quote>action</quote> or another being turned <quote>on</quote>.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <quote>Bugs</quote> in the programming code that makes up
- <application>Privoxy</application>, such as that might cause a crash.
- </para>
- </listitem>
-</itemizedlist>
-
-
-<sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
-<para>
- Please send feedback on ads that slipped through, innocent images that were
- blocked, sites that don't work properly, and other configuration related problem of
- <filename>default.action</filename> file, to
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
- http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
- the Actions File Tracker.
-</para>
-
-<para>
- New, improved <filename>default.action</filename> files may occasionally be made
- available based on your feedback. These will be announced on the <ulink
- url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
- list and available from our the <ulink
- url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
- our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
-</para>
-</sect3>
-
-
-<sect3 id="contact-bugs"><title>Reporting Bugs</title>
-<para>
- Please report all bugs through our bug tracker:
- <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.