Delete the standard.action file after moving

[privoxy.git] / doc / source / contacting.sgml

diff --git a/doc/source/contacting.sgml b/doc/source/contacting.sgml
index 59a8986..2aa5470 100644 (file)
--- a/doc/source/contacting.sgml
+++ b/doc/source/contacting.sgml
@@ -3,9 +3,9 @@
 
  Purpose     :  Entity included in other project documents.
                 
 
  Purpose     :  Entity included in other project documents.
                 

- $Id: contacting.sgml,v 2.6 2006/08/27 22:01:55 hal9 Exp $
+ $Id: contacting.sgml,v 2.13 2008/01/17 01:49:51 hal9 Exp $

 
 

- Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
+ Copyright (C) 2001-2008 Privoxy Developers http://www.privoxy.org/

  See LICENSE.
 
  ======================================================================
  See LICENSE.
 
  ======================================================================


@@ -47,6 +47,26 @@
  mailing list</ulink>, where the developers also hang around.
 </para>
 
  mailing list</ulink>, where the developers also hang around.
 </para>
 

+<para>
+ Please don't sent private support requests to individual Privoxy
+ developers, either use the mailing lists or the support trackers.
+</para>
+
+<para>
+ Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+ addresses have to be accepted manually by a moderator. This may cause a
+ delay of several days and if you use a subject that doesn't clearly
+ mention Privoxy or one of its features, your message may be accidentally
+ discarded as spam.
+</para>
+
+<para>
+ If you aren't subscribed, you should therefore spend a few seconds
+ to come up with a proper subject. Additionally you should make it clear
+ that you want to get CC'd. Otherwise some responses will be directed to
+ the mailing list only, and you won't see them.
+</para>
+

 </sect2>
 
 <sect2 id="reporting"><title>Reporting Problems</title>
 </sect2>
 
 <sect2 id="reporting"><title>Reporting Problems</title>


@@ -95,8 +115,7 @@
 
 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
 <para>
 
 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
 <para>

- Please report all bugs <emphasis>only</emphasis> through our
- bug tracker: 
+ Please report all bugs through our bug tracker: 

  <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>. 
 </para>
 
  <ulink url="http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118">http://sourceforge.net/tracker/?group_id=11118&amp;atid=111118</ulink>. 
 </para>
 


@@ -105,24 +124,30 @@
   and observe the additional hints at the top of the <ulink
   url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
   form</ulink>. If already submitted, please feel free to add any info to the 
   and observe the additional hints at the top of the <ulink
   url="http://sourceforge.net/tracker/?func=add&amp;group_id=11118&amp;atid=111118">submit
   form</ulink>. If already submitted, please feel free to add any info to the 

-  original report that might help solve the issue.
+  original report that might help to solve the issue.

 </para>
 
 </para>
 

-<para> 
+<para>

   Please try to verify that it is a <application>Privoxy</application> bug,
   Please try to verify that it is a <application>Privoxy</application> bug,

-  and not a browser or site bug first. If unsure,
-  try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&amp;set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
+  and not a browser or site bug or documented behaviour that just happens
+  to be different than what you expected. If unsure,
+  try <ulink url="http://config.privoxy.org/toggle?set=disable">toggling

   off</ulink> <application>Privoxy</application>, and see if the problem persists.
   off</ulink> <application>Privoxy</application>, and see if the problem persists.

+</para>
+
+<para>

   If you are using your own custom configuration, please try
   the stock configs to see if the problem is configuration related.
   If you are using your own custom configuration, please try
   the stock configs to see if the problem is configuration related.

+  If you're having problems with a feature that is disabled by default,
+  please ask around on the mailing list if others can reproduce the problem.

 </para>
 
 <para>
 </para>
 
 <para>

-  If not using the latest version, the bug may have been found
+  If you aren't using the latest Privoxy version, the bug may have been found

   and fixed in the meantime. We would appreciate if you could take the time
   to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
   to the latest version</ulink> (or  even the latest CVS snapshot) and verify
   and fixed in the meantime. We would appreciate if you could take the time
   to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
   to the latest version</ulink> (or  even the latest CVS snapshot) and verify

-  your bug.
+  that your bug still exists.

 </para>
 <para>
 Please be sure to provide the following information:
 </para>
 <para>
 Please be sure to provide the following information:


@@ -132,8 +157,9 @@ Please be sure to provide the following information:
 
   <listitem>
    <para>
 
   <listitem>
    <para>

-    The exact <application>Privoxy</application> version of the proxy software
-(if you got the source from CVS, please also give the date).
+    The exact <application>Privoxy</application> version you are using
+    (if you got the source from CVS, please also provide the source code revisions
+     as shown in <ulink url="http://config.privoxy.org/show-version">http://config.privoxy.org/show-version</ulink>).

    </para>
   </listitem> 
 
    </para>
   </listitem> 
 


@@ -141,7 +167,9 @@ Please be sure to provide the following information:
    <para>
     The operating system and versions you run
     <application>Privoxy</application> on, (e.g. <application>Windows
    <para>
     The operating system and versions you run
     <application>Privoxy</application> on, (e.g. <application>Windows

-    XP</application>).
+    XP SP2</application>), if you are using a Unix flavor,
+    sending the output of <quote>uname -a</quote> should do,
+    in case of GNU/Linux, please also name the distribution.

    </para>
   </listitem> 
 
    </para>
   </listitem> 
 


@@ -155,23 +183,23 @@ Please be sure to provide the following information:
   <listitem>
    <para>
     The URL where the problem occurred, or some way for us to duplicate the
   <listitem>
    <para>
     The URL where the problem occurred, or some way for us to duplicate the

-    problem (e.g. <literal>http://somesite.example.com?somethingelse=123</literal>). 
+    problem (e.g. <literal>http://somesite.example.com/?somethingelse=123</literal>). 

    </para>
   </listitem> 
 
   <listitem>
    <para>
     Whether your version of <application>Privoxy</application> is one supplied
    </para>
   </listitem> 
 
   <listitem>
    <para>
     Whether your version of <application>Privoxy</application> is one supplied

-    by the developers of <application>Privoxy</application> via SourceForge,
-    or somewhere else.
+    by the <application>Privoxy</application> developers via SourceForge,
+    or if you got your copy somewhere else.

    </para>
   </listitem> 
 
   <listitem>
    <para>
     Whether you are using <application>Privoxy</application> in tandem with 
    </para>
   </listitem> 
 
   <listitem>
    <para>
     Whether you are using <application>Privoxy</application> in tandem with 

-    another proxy such as <application>TOR</application>. If so, please try 
-    disabling the other proxy.
+    another proxy such as <application>Tor</application>. If so, please
+    temporary disable the other proxy to see if the symptoms change.

    </para>
   </listitem> 
 
    </para>
   </listitem> 
 


@@ -190,18 +218,26 @@ Please be sure to provide the following information:
    </para>
   </listitem> 
 
    </para>
   </listitem> 
 

-  <listitem>
-   <para>
-    <emphasis>Please provide your SF login, or email address</emphasis>, in case we 
-    need to contact you.
-   </para>
-  </listitem> 
-

 </itemizedlist>
 </para>
 </itemizedlist>
 </para>

+
+<para>
+ You don't have to tell us your actual name when filing a problem
+ report, but please use a nickname so we can differentiate between
+ your messages and the ones entered by other "anonymous" users that
+ may respond to your request if they have the same problem or already
+ found a solution.
+</para>
+
+<para>
+ Please also check the status of your request a few days after submitting
+ it, as we may request additional information. If you use a SF id,
+ you should automatically get a mail when someone responds to your request.
+</para>
+

 <para>
   The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
 <para>
   The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix

-  of the user manual</ulink> also has helpful information 
+  of the Privoxy User Manual</ulink> also has helpful information 

   on understanding <literal>actions</literal>, and <literal>action</literal> debugging. 
 </para>
 </sect3>
   on understanding <literal>actions</literal>, and <literal>action</literal> debugging. 
 </para>
 </sect3>