+Before contacting us to report a problem, please try to verify that it is a
+Privoxy problem, and not a browser or site problem or documented behaviour that
+just happens to be different than what you expected. If unsure, try toggling
+off Privoxy, and see if the problem persists.
+
+If you are using your own custom configuration, please try the default
+configuration to see if the problem is configuration related. If you're having
+problems with a feature that is disabled by default, please ask around on the
+mailing list if others can reproduce the problem.
+
+If you aren't using the latest Privoxy version, the problem may have been found
+and fixed in the meantime. We would appreciate if you could take the time to
+upgrade to the latest version and verify that the problem still exists.
+
+Please be sure to provide the following information when reporting problems or
+requesting support:
+
+ * The exact Privoxy version you are using.
+
+ * The operating system and versions you run Privoxy on, e.g. Windows XP SP2.
+
+ * The name, platform, and version of the browser you were using (e.g.
+ Internet Explorer v5.5 for Mac).
+
+ * The URL where the problem occurred, or some way for us to duplicate the
+ problem (e.g. http://somesite.example.com/?somethingelse=123).
+
+ * Whether your version of Privoxy is one supplied by the Privoxy developers
+ via SourceForge, or if you got your copy somewhere else.
+
+ * Whether you are using Privoxy together with another proxy such as Tor. If
+ so, please temporary disable the other proxy to see if the symptoms change.
+
+ * Whether you are using a personal firewall product. If so, does Privoxy work
+ without it?
+
+ * Any other pertinent information to help identify the problem such as config
+ or log file excerpts (yes, you should have log file entries for each action
+ taken). To get a meaningful logfile, please make sure that the logfile
+ directive is being used and the following debug options are enabled (all of
+ them):
+
+ debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.
+ debug 2 # show each connection status
+ debug 4 # show I/O status
+ debug 8 # show header parsing
+ debug 128 # debug redirects
+ debug 256 # debug GIF de-animation
+ debug 512 # Common Log Format
+ debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
+ debug 4096 # Startup banner and warnings.
+ debug 8192 # Non-fatal errors
+
+ If you are having trouble with a filter, please additionally enable
+
+ debug 64 # debug regular expression filters
+
+ If you are using Privoxy 3.0.17 or later and suspect that it interprets the
+ request or the response incorrectly, please enable
+
+ debug 32768 # log all data read from the network
+
+ It's easy for us to ignore log messages that aren't relevant but missing
+ log messages may make it impossible to investigate a problem. If you aren't
+ sure which of the debug directives are relevant, please just enable all of
+ them and let us worry about it.
+
+ Note that Privoxy log files may contain sensitive information so please
+ don't submit any logfiles you didn't read first. You can mask sensitive
+ information as long as it's clear that you removed something.
+
+You don't have to tell us your actual name when filing a problem report, but if
+you don't, please use a nickname so we can differentiate between your messages
+and the ones entered by other "anonymous" users that may respond to your
+request if they have the same problem or already found a solution. Note that
+due to spam the trackers may not always allow to post without being logged into
+SourceForge. If that's the case, you are still free to create a login that
+isn't directly linked to your name, though.
+
+Please also check the status of your request a few days after submitting it, as
+we may request additional information. If you use a SF id, you should
+automatically get a mail when someone responds to your request. Please don't
+bother to add an email address when using the tracker. If you prefer to
+communicate through email, just use one of the mailing lists directly.
+
+If you are new to reporting problems, you might be interested in How to Report
+Bugs Effectively.
+
+The appendix of the Privoxy User Manual also has helpful information on
+understanding actions, and action debugging.
+
+-------------------------------------------------------------------------------
+
+6.2. Get Support
+
+For casual users, our support forum at SourceForge is probably best suited:
+http://sourceforge.net/tracker/?group_id=11118&atid=211118
+
+All users are of course welcome to discuss their issues on the users mailing
+list, where the developers also hang around.
+
+Please don't send private support requests to individual Privoxy developers,
+either use the mailing lists or the support trackers.
+
+If you have to contact a Privoxy developer directly for other reasons, please
+send a real mail and do not bother with SourceForge's messaging system. Answers
+to SourceForge messages are usually bounced by SourceForge's mail server in
+which case the developer wasted time writing a response you don't get. From
+your point of view it will look like your message has been completely ignored,
+so this is frustrating for all parties involved.
+
+Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
+addresses have to be accepted manually by a moderator. This may cause a delay
+of several days and if you use a subject that doesn't clearly mention Privoxy
+or one of its features, your message may be accidentally discarded as spam.
+
+If you aren't subscribed, you should therefore spend a few seconds to come up
+with a proper subject. Additionally you should make it clear that you want to
+get CC'd. Otherwise some responses will be directed to the mailing list only,
+and you won't see them.
+
+-------------------------------------------------------------------------------
+
+6.3. Reporting Problems
+
+"Problems" for our purposes, come in two forms:
+
+ * Configuration issues, such as ads that slip through, or sites that don't
+ function properly due to one Privoxy "action" or another being turned "on".
+
+ * "Bugs" in the programming code that makes up Privoxy, such as that might
+ cause a crash.
+
+-------------------------------------------------------------------------------
+
+6.3.1. Reporting Ads or Other Configuration Problems
+
+Please send feedback on ads that slipped through, innocent images that were
+blocked, sites that don't work properly, and other configuration related
+problem of default.action file, to http://sourceforge.net/tracker/?group_id=
+11118&atid=460288, the Actions File Tracker.
+
+New, improved default.action files may occasionally be made available based on
+your feedback. These will be announced on the ijbswa-announce list and
+available from our the files section of our project page.
+
+-------------------------------------------------------------------------------
+
+6.3.2. Reporting Bugs
+
+Please report all bugs through our bug tracker: http://sourceforge.net/tracker
+/?group_id=11118&atid=111118.
+
+Before doing so, please make sure that the bug has not already been submitted
+and observe the additional hints at the top of the submit form. If already
+submitted, please feel free to add any info to the original report that might
+help to solve the issue.
+
+-------------------------------------------------------------------------------
+
+6.4. Request New Features
+
+You are welcome to submit ideas on new features or other proposals for
+improvement through our feature request tracker at http://sourceforge.net/
+tracker/?atid=361118&group_id=11118.
+
+-------------------------------------------------------------------------------
+
+6.5. Mailing Lists